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    ugen1.4: <PixArt Microsoft USB Optical Mouse at usbus1 (disconnected)

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    • G
      GregBinSD last edited by

      Re: Ugen6.2: <pixart>at usbus6 (disconnected)</pixart>

      I have been running pfSense on several HP Elite 8300 SFF PCs for a couple of years. I picked up another unit of the same type and installed pfSense 2.4.5 p1 by using the thumb drive .img file and balena Etcher.

      I noticed that there are messages scrolling on the console VGA screen that say:
      ugen1.4: <PixArt Microsoft USB Optical Mouse at usbus1 (disconnected)
      ugen1.4: <PixArt Microsoft USB Optical Mouse at usbus1
      ugen1.4: <PixArt Microsoft USB Optical Mouse at usbus1 (disconnected)
      ugen1.4: <PixArt Microsoft USB Optical Mouse at usbus1
      ugen1.4: <PixArt Microsoft USB Optical Mouse at usbus1 (disconnected)

      When I search for this string using google, I find only mentions of this exact message being described by users of FreeBSD.

      For troubleshooting, I purchased 2 new corded mice. Whether I use the original mouse, or the new mice, the messages continue.

      Does someone have an idea of what is going on here?

      Thanks.

      1 Reply Last reply Reply Quote 0
      • stephenw10
        stephenw10 Netgate Administrator last edited by stephenw10

        Try running usbconfig dump_all_desc and see what that device actually is, what it's VID and PID are.
        You might have to run that a few times if it keeps disconnecting I guess.

        It's probably some internal peripheral that's USB connected unless you actually have a mouse connected in which case it's probably just a bad mouse.

        Steve

        G 1 Reply Last reply Reply Quote 0
        • G
          GregBinSD @stephenw10 last edited by

          @stephenw10 said in ugen1.4: <PixArt Microsoft USB Optical Mouse at usbus1 (disconnected):

          usbconfig dump_all_desc

          Hi Steve, thank you for posting your response.

          I did run the usbconfig dump_all_desc command, and got a load of data. It showed the USB keyboard and the USB mouse.
          So then, I swapped out the Microsoft mouse for a Logitech mouse and ran it again, and it came up with the data on the new mouse. Of course, that didn't stop the issue of the mouse disconnecting, so I plugged in 3 mice. Now I'm really getting some USB connections and disconnections on the console, constantly!
          I have several of these HP Elite 8300 SFF PCs, so I swapped SSDs with one of the other's, and it is running that pfSense image cleanly, with no scrolling messages about a mouse!
          I am going to chalk this up to a hardware issue, but a strange one.

          Thanks again, Steve.

          Greg

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          • stephenw10
            stephenw10 Netgate Administrator last edited by

            Yeah, that seems likely.If the message reflect the actual connected hardware at that time it's probably a bad power component in that USB bus.
            You might find it has several USB buses and they may not share the same power supplies. Or try using a powered USB hub perhaps. Or serail console instead if it has a serial port.

            Steve

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