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    netgate sg1100 falls over when WAN experiences issues

    Scheduled Pinned Locked Moved Official Netgate® Hardware
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    • J
      jaaasshh
      last edited by jaaasshh

      Once a week or so, my Verizon connection experiences 'issues' (working with them on this side of things).

      A few things happen at the same time:

      1. all my devices lose internet
      2. pfsense becomes unresponsive. I cannot ssh in or log in through the web UI.
      3. If I plug my laptop directly into the Verizon ONT (dangerous, no firewall), I cannot get an WAN IP. There's no internet.

      To 'fix' this, I power cycle the Verizon equipment. Sometimes, I have to power cycle the netgate SG1100.

      I mostly blame Verizon at this point for the 'outage' because of #3. However - I should still be able to access pfsense, right?

      Why would the WAN having issues affect my ability to connect to pfsense from the LAN?

      EDIT: I tried disconnecting the WAN cable when things were operating normally to see if the issue could be reproduced that way and pfsense remained up.

      S 1 Reply Last reply Reply Quote 0
      • S
        SteveITS Galactic Empire @jaaasshh
        last edited by

        You should still be able to log in on LAN. There are parts of the GUI that can seem slow if it is waiting for DNS lookups to time out however.

        What do the pfSense logs say? You might plug a console cable in and see what that says.

        Pre-2.7.2/23.09: Only install packages for your version, or risk breaking it. Select your branch in System/Update/Update Settings.
        When upgrading, allow 10-15 minutes to restart, or more depending on packages and device speed.
        Upvote 👍 helpful posts!

        J 1 Reply Last reply Reply Quote 0
        • J
          jaaasshh @SteveITS
          last edited by

          @teamits Are there certain logs I should look for that might have more useful information than others?

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          • S
            SteveITS Galactic Empire @jaaasshh
            last edited by

            I'd start with Status/System Logs/System/General, Gateways, and Routing.

            Pre-2.7.2/23.09: Only install packages for your version, or risk breaking it. Select your branch in System/Update/Update Settings.
            When upgrading, allow 10-15 minutes to restart, or more depending on packages and device speed.
            Upvote 👍 helpful posts!

            1 Reply Last reply Reply Quote 0
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