SG-2440
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My SG-2440 died this morning and it seems it is officially bricked. I've read NetGate was RMA'ing some of these devices due to the C2000 Intel bug. Anyone know, or can anyone from NetGate officially comment, whether this is still a thing? I hate to have to use my backup Firewall from another company in the meantime because it doesn't offer nearly the features of PFSense and I'm unable to overwrite the vendor's software on the backup device unfortunately.
Thanks for any help anyone can provide!
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@mijobo Find an answer? I have the same board and similar situation.
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@mijobo I had one do the same thing, I opened a ticket, got an RMA sent it back, it got fixed and is back in service. I discovered the problem after a power outage, it's been solid since the fix. I trust they did everything correctly but I am leery of fixed hardware so I recently picked up a SG2100 to slowly work into the network.
Note:
this happened a year or 2 ago, I don't know if NetGate is still doing that. -
Did any of you solve this? I have two SG-2440 that I do not get any data on the console, the I only get a short green blink at power-on then it's the led is red but network interfaces seem to give link for a while until the whole unit shuts down after some minutes. Are there any way of getting it back online again quickly, I have lost my whole network now, my plan B was the extra SG-2440 but it seem to have the same problem!
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This post is deleted! -
If you are hitting that known issue, and your symptoms so fit that, there is no way to recover the board unfortunately. We offered an additional 3y warranty for this but that has now expired on all hardware that potentially could be affected.
The one thing you can try is to reset the NVRAM. If that gets corrupted it can present in the same way. If you updated Coreboot that's very unlikely but the early versions that shipped could corrupt it in some circumstances.
To reset the NVRAM on the SG-series desktop model follow these steps:
- Remove power from the system.
- Remove the case and orient the system with the Ethernet ports facing you.
- Locate the NVRAM reset jumper located just the left of the CPU heatsink.
- On early models it is labelled J8, on later models it is labelled J10. Only one of the two will have pins and the jumper present.
- Move the jumper from pins 1 & 2 to pins 2 & 3.
- Power the system on. The STATUS and SATA LEDs will light briefly then go out.
- Remove power, move the jumper back to it's original position and reattach the case.
Steve
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@stephenw10 Thanks for the help Steve, I tried to reset the nvram om both units, they blinked as expected during the reset but they are still dead quiet on the console. I guess they are both bricked, I understand you can't have warranty forever, I guess not everything can last as long as my current mail server which is a Sun Ultra 2 from 1997 or so :) I hoping there was something like the 100ohm fix that have at least temporary started som other systemas with the same problem.
I'll have to see it I can replace it with something, but I am a bit unsure if there are anything similar to the SG-2440 today, the first one that looks to be of the same build quality is the 5100, which is a bit overkill and expensive for my use-case and it's also Intel which does not seem lika a good option, I would have been better of today with one ARM that with these two Intel systems... Oh well, I will have to try to replicate my old setup in VMWare first with all the VLANs and everything, it was not just to restore the configuration in a VM instead since all the interfaces are different.
Thanks
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Thank you @stephenw10. I found my answer and the expiration of the warranty covering this issue. I have yet to replace the Netgate device as I had a backup device from another company supporting another segment. I loved that Netgate and will do some research before determining a replacement for my bricked device. Thank you all for your willingness to help/answer questions.
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@stephenw10 Thanks for the info. Mine has been working fine since it came back from Netgate.
@henrikj I picked up one of the SG2100 that is in front of part of my home network at the moment. I don't need gig speeds to the cable modem so this is working just fine. Only think "fun" configuring was setting up the switched ports to be different networks, but the documentation was right on point and made it trivial.
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@stephenw10 Is there anything that can be done to reuse a failed SG-2440 in any way, or once is the only option (as of April 2022) recycling?
I bought the SG-2440 in 2015 for a home office, and it failed in September 2021. I replaced it with a Netgate 1100 (which works great for the location with a 100/10 Mbps cable connection).
Today, I finally took a few minutes to troubleshoot it to see if it is salvageable, tried the NVRAM reset in this thread to see if that fixes the issue (it did not).Current status is that it will turn on both STATUS and SATA lights in red, and lights turn off after about 4 minutes, 30 seconds.
Nothing shows up via the console port.Obviously it is way past RMA time. 6 years is a good run for hardware - just asking if there is some other fix possible, or if it is time to recycle it.
Thanks!
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As far as I know there is no way to recover one from that state. Even temporarily.
Steve
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@stephenw10 Since this post popped back up from the dead, is there anyway to tell if an SG-2440, purchased used, was ever RMA repaired?
Just wondering...
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@akuma1x I don't know for sure (probably only known for sure by Netgate checking a specific serial number), but you could check if the stickers on the bottom for Serial number, MAC and WLAN MAC do not match the stickers inside, or if the outside stickers have been covered with new stickers or replaced to indicate if the inside hardware was swapped out.
The inside SN and MAC are tiny Data Matrix barcodes (similar to QR codes) codes on the top of the RJ45 ports, and the WLAN MAC is printed on the WLAN card.
Regardless, when the hardware fails, it looks like the only option is to pull out the SSD and WLAN cards/antennas and send the rest to your local electronics recycler. -
Yeah, if it was repaired under warranty we could see that in our records. The case label should still match the board though it would be re-labelled if the board was replaced.
Steve
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@stephenw10 Can I throw a serial number or a Netgate device ID at you for a check-up?
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Sure PM me.
