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Update from console failed

Scheduled Pinned Locked Moved Problems Installing or Upgrading pfSense Software
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  • T
    Thogart
    last edited by Jun 4, 2021, 5:40 PM

    Screenshot 2021-06-04 103346.png

    Any help in fixing this would be great.
    I really don't know where to go from here :(

    V T 2 Replies Last reply Jun 4, 2021, 6:06 PM Reply Quote 0
    • V
      viragomann @Thogart
      last edited by Jun 4, 2021, 6:06 PM

      @thogart
      from 2.3.4???
      Look here: https://docs.netgate.com/pfsense/en/latest/install/upgrade-guide-versions.html#older-version-upgrade-notes

      T 1 Reply Last reply Jun 4, 2021, 9:09 PM Reply Quote 0
      • T
        Thogart @Thogart
        last edited by Thogart Jun 4, 2021, 8:45 PM Jun 4, 2021, 8:43 PM

        @thogart
        Here is the error From Web GUI -

        Screenshot 2021-06-04 134003.png

        Screenshot 2021-06-04 134436.png

        Are there more places i can get more info that might help all of 'you' help me fix this?

        1 Reply Last reply Reply Quote 0
        • T
          Thogart
          last edited by Thogart Jun 4, 2021, 8:51 PM Jun 4, 2021, 8:51 PM

          Also, If I click the pfsense logo to go to Dashboard, it redirects me to Package install... I cannot even view the system Dashboard anymore :( A few of my Clients can still connect via OpenVPN, but i've lost the ability to access the OpenVPN key and OpenVPN package download page... so i can't get new clients on the network.

          T 1 Reply Last reply Jun 4, 2021, 9:04 PM Reply Quote 0
          • T
            Thogart @Thogart
            last edited by Jun 4, 2021, 9:04 PM

            @thogart
            I'm trying to gather as many Errors as i can to see if it would shed any light on this issue:

            pkg install.png

            pgk-static update.png

            Error install.png

            1 Reply Last reply Reply Quote 0
            • T
              Thogart @viragomann
              last edited by Jun 4, 2021, 9:09 PM

              @viragomann

              Nope, no luck- I was upgrading from 2.3.2 or 2.3.3 can't remember which.

              V 1 Reply Last reply Jun 4, 2021, 9:16 PM Reply Quote 0
              • V
                viragomann @Thogart
                last edited by Jun 4, 2021, 9:16 PM

                @thogart
                What do you have set in
                System > Update > Update Settings > Branch
                ?

                T 1 Reply Last reply Jun 4, 2021, 9:22 PM Reply Quote 0
                • T
                  Thogart @viragomann
                  last edited by Jun 4, 2021, 9:22 PM

                  @viragomann
                  Latest version 2.4.x

                  V 1 Reply Last reply Jun 4, 2021, 9:29 PM Reply Quote 0
                  • V
                    viragomann @Thogart
                    last edited by Jun 4, 2021, 9:29 PM

                    @thogart
                    But the screens above show 2.3.4.

                    Select "Previous stable version" from the drop-town and save it.
                    The same on the System Update tab.

                    Then try

                    pkg-static install -f pkg
                    
                    T 1 Reply Last reply Jun 4, 2021, 9:31 PM Reply Quote 0
                    • T
                      Thogart @viragomann
                      last edited by Thogart Jun 4, 2021, 9:31 PM Jun 4, 2021, 9:31 PM

                      @viragomann

                      pgk-static update.png

                      pkg install.png

                      Error install.png

                      S 1 Reply Last reply Jun 4, 2021, 9:35 PM Reply Quote 0
                      • S
                        SteveITS Galactic Empire @Thogart
                        last edited by Jun 4, 2021, 9:35 PM

                        @thogart Did you read through upgrading from versions older than 2.4 and troubleshooting a broken pkg database?

                        If you tried to upgrade or install any packages before upgrading pfSense to the branch selected that can also cause problems per my sig.

                        Pre-2.7.2/23.09: Only install packages for your version, or risk breaking it. Select your branch in System/Update/Update Settings.
                        When upgrading, allow 10-15 minutes to restart, or more depending on packages and device speed.
                        Upvote 👍 helpful posts!

                        T 1 Reply Last reply Jun 4, 2021, 9:42 PM Reply Quote 0
                        • T
                          Thogart @SteveITS
                          last edited by Thogart Jun 4, 2021, 9:43 PM Jun 4, 2021, 9:42 PM

                          @steveits

                          None of the above changed anything. Those support doc's don't help if one as already tried to upgrade from 2.3.x > newer... I just asked it to update and it failed. now I've lost control of most functionality. I can't even view dashboard because it takes me to package install which fails.
                          ( I'm sorry if i sound cranky... I've been hitting my head against this for 3 days :( )

                          S 1 Reply Last reply Jun 4, 2021, 9:48 PM Reply Quote 0
                          • S
                            SteveITS Galactic Empire @Thogart
                            last edited by Jun 4, 2021, 9:48 PM

                            @thogart Then it might be time to just install fresh? If it's a Netgate device you can open a no-charge ticket with them to request any firmware version. Otherwise you can download 2.5.1 and install. Then you should be able to restore the older configuration file.

                            Pre-2.7.2/23.09: Only install packages for your version, or risk breaking it. Select your branch in System/Update/Update Settings.
                            When upgrading, allow 10-15 minutes to restart, or more depending on packages and device speed.
                            Upvote 👍 helpful posts!

                            T 2 Replies Last reply Jun 4, 2021, 9:53 PM Reply Quote 0
                            • T
                              Thogart @SteveITS
                              last edited by Thogart Jun 4, 2021, 9:53 PM Jun 4, 2021, 9:53 PM

                              @steveits

                              That's my fear... This particular pfsense box is remote... It's a LONG drive to get to it physically... The default network settings are different from the network that its on... I fear, that if i start a factory reset, i'll lose the ability to connect.

                              V 1 Reply Last reply Jun 4, 2021, 10:02 PM Reply Quote 0
                              • T
                                Thogart @SteveITS
                                last edited by Jun 4, 2021, 10:01 PM

                                @steveits

                                Can I upgrade / install directly to the 2.5.1? Can that be done from either web or ssh remotely?

                                S 1 Reply Last reply Jun 4, 2021, 10:07 PM Reply Quote 0
                                • V
                                  viragomann @Thogart
                                  last edited by Jun 4, 2021, 10:02 PM

                                  @thogart
                                  The installer of newer versions gives you the ability to import a config from the hard disk.
                                  Apart from this I'd export a backup of the conf.xml before.

                                  1 Reply Last reply Reply Quote 0
                                  • S
                                    SteveITS Galactic Empire @Thogart
                                    last edited by Jun 4, 2021, 10:07 PM

                                    @thogart said in Update from console failed:

                                    Can I upgrade / install directly to the 2.5.1? Can that be done from either web or ssh remotely?

                                    You could, if the package system was working. Otherwise it would mean installing using the console. I didn't know you were remotely doing this so that makes it harder.

                                    Pre-2.7.2/23.09: Only install packages for your version, or risk breaking it. Select your branch in System/Update/Update Settings.
                                    When upgrading, allow 10-15 minutes to restart, or more depending on packages and device speed.
                                    Upvote 👍 helpful posts!

                                    T 1 Reply Last reply Jun 4, 2021, 10:13 PM Reply Quote 0
                                    • T
                                      Thogart @SteveITS
                                      last edited by Jun 4, 2021, 10:13 PM

                                      @steveits

                                      I have a Teamviewer connection to a pc on the network the pfsense box resides. i can hit the web gui or ssh from there. That's it...

                                      1 Reply Last reply Reply Quote 0
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