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    SG-1100 Upgrade ends with "no device tree blob found"

    Scheduled Pinned Locked Moved Problems Installing or Upgrading pfSense Software
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    • J
      john1741
      last edited by

      I purchased a SG-1100 in May and this morning the update LED was blinking so I initiated an update from the console. 20 or so minutes into the update, it asked for something (possibly a reboot), then timed out when I didn't answer. I tried finishing the update via the GUI but the GUI update was locked. I did a reboot from the console and got a "no device tree blob found" error. I got the same error when I selected single user boot mode or the second kernel so I was unable to run fsck as suggested in another post.

      A different post suggests downloading a fresh image but that appears to require a support ticket and I don't have a support contract. There must be some way to restore my SG-1100 short of buying a new one.

      GertjanG 1 Reply Last reply Reply Quote 0
      • GertjanG
        Gertjan @john1741
        last edited by Gertjan

        @john1741 said in SG-1100 Upgrade ends with "no device tree blob found":

        A different post suggests downloading a fresh image but

        Where ?
        Link ?
        Firmware for Netgate devices can't be downloaded like that.
        You receive it by mail.
        After 'asking' for it.
        By using their ticket system.
        But ....

        that appears to require a support ticket and I don't have a support contract.

        Spot on : Netgate devices, as long as they are technically supported, which has nothing to do with the sales warranty, will receive a new copy of the latest 'firmware'.
        ( note : I'm just a user like you).

        In one of the zillion post here on the forum you'll find the place where you can create a Netgate support ticket.
        Normally, they reply faster as you can click on the 'Send' button.

        No "help me" PM's please. Use the forum, the community will thank you.
        Edit : and where are the logs ??

        1 Reply Last reply Reply Quote 0
        • stephenw10S
          stephenw10 Netgate Administrator
          last edited by

          You don't need a support subscription for a re-install image. Just open a ticket: https://go.netgate.com/

          Re-installing is what I would recommend from there. It cannot access a dtb file so the upgrade must have been incomplete.

          Steve

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