Error while trying to restore a backup

[Xantra]

Hi,
I'm trying to restore the backup of my previous Netgate device onto a new one (the old one failed and got replaced, same model), but once I enter the old device key and click download on the latest backup in the list I'm getting the following error : "Could not decrypt config.xml".

What does this mean and what can I do to get my backup back ?

Thanks

[SteveITS]

@xantra Did you enter the encryption password? It should prompt during restore...

[stephenw10]

Yeah, that pretty much has to be an incorrect encryption password.

[Xantra]

I didn't get prompted by a request for an encryption password.

[stephenw10]

If you're restoring it in ACB it just uses whatever the configured password is and will fail with that error if it doesn't match.

Steve