3100 will not boot after a power hiccup

[Bruenore]

Hi All, first off i am a complete noob to this device. My power hiccuped (less then 1 second) and now my 3100 will not boot. It goes through the normal blink sequence (circle then square and diamond) but then restarts. i have tried power cycling it for anywhere from 30 seconds to an hour but it had no effect. I was able to connect to the console and copy the following:

reset_count = 7
Saving Environment to SPI Flash...
DBG: Calling spi_flash_probe from saveenv()
SF: Probing bus 0 cs 0 @ 20000000Hz mode 3
SF: Detected W25Q32JV with page size 4 KiB, total 4 MiB
Erasing SPI flash....Writing to SPI flash.....done
resetting ...

General initialization - Version: 1.0.0
AVS selection from EFUSE disabled (Skip reading EFUSE values)
Overriding default AVS value to: 0x23
Detected Device ID 6820
High speed PHY - Version: 2.0

Init Customer board board SerDes lanes topology details:
| Lane # | Speed| Type |
------------------------------|
| 0 | 3 | SATA0 |
| 1 | 5 | PCIe0 |
| 2 | 3 | SATA1 |
| 3 | 4 | SGMII2 |
| 4 | 5 | PCIe1 |
| 5 | 5 | USB3 HOST1 |

PCIe Ref. Clock Buffer Control is 0xf00015bf, setting to 0xf00015bf
SOC_CONTROL_REG1 is 0xf00015bf, setting to 0x0707c0f3
PCIe, Idx 0: detected no link
PCIe, Idx 1: detected no link
High speed PHY - Ended Successfully
mv_ddr: mv_ddr-armada-17.06.1-g07f8294 (Oct 8 2018 - 12:59:22)
DDR4 Training Sequence - Switching XBAR Window to FastPath Window
mv_ddr: completed successfully

---

| / | __ _ _ ____ | | |
| |/| |/ _` | '\ \ / / _ \ | |
| | | | (| | | \ V / __/ | |
|| ||_,|| _/ _|||
_ _ ____ _
| | | | | __ ) ___ ___ | |
| | | || _ \ / _ \ / _ | __|
| || || |) | () | () | |_
_/ |____/ _/ ___/ __|
** LOADER **

U-Boot 2013.01-02879-geb5cbf6642 (Oct 08 2018 - 12:59:19) Marvell version: devel-17.06.0

Board: Rogue-1
SoC: MV88F6820 Rev B0
running 2 CPUs
CPU: ARM Cortex A9 MPCore (Rev 1) LE
CPU 0
CPU @ 1600 [MHz]
L2 @ 800 [MHz]
TClock @ 250 [MHz]
DDR4 @ 800 [MHz]
DDR4 32 Bit Width,FastPath Memory Access, DLB Enabled, ECC Disabled
DRAM: 2 GiB
MMC: mv_sdh: 0
DBG: Calling spi_flash_probe from env_relocate_spec()
SF: Probing bus 0 cs 0 @ 20000000Hz mode 3
SF: Detected W25Q32JV with page size 4 KiB, total 4 MiB
PCI-e 0: Detected No Link.
PCI-e 1: Detected No Link.
USB2.0 0: Host Mode
USB3.0 1: Host Mode

Map: Code: 0x7fedc000:0x7ff9741c
BSS: 0x7ffef600
Stack: 0x7f4cbf20
Heap: 0x7f4cc000:0x7fedc000
U-Boot Environment: 0x00100000:0x00110000 (SPI)

Board configuration detected:
Net:

port	Interface	PHY address
egiga0	RGMII	0x00
egiga1	RGMII	0x01
egiga2	SGMII	In-Band
egiga0 [PRIME], egiga1, egiga2
Hit any key to stop autoboot:

i have tried every thing i can think of and several suggestions from this forum and a google search but nothing seems to be working.

Any assistance would be greatly appreciated. Also i should mention that this unit is less than a year old (purchased April of 2021)

Thanks

[mer]

@bruenore You should probably open a ticket with Netgate support tell them this and ask for the image to reinstall. I'm not saying you will need to reinstall but better to have it and not need it.

What happens after the "Hit any key to stop autoboot"? Does it sit there, does it try to boot, does it go back to the "Saving Environment to SPI Flash"?

[Gertjan]

@bruenore

See also the doc : Docs » pfSense software » Solutions » Netgate 3100 Security Gateway Manual

As long as you're in the situation where the power can go down, keep this Netgate video in reach : How to Run a pfSense Software File System Check.

( or get an UPS ;) )