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Error on Backup

Scheduled Pinned Locked Moved General pfSense Questions
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  • S
    Stewart
    last edited by Feb 16, 2022, 2:09 PM

    We realized notifications wasn't working on one of our boxes so we logged in and re-entered our email credentials. Now that notifications are working we've started getting the following error message on one of our boxes. Not sure how long it's been happening since, though.

    
    Backup Failure
    
        AutoConfigBackup - An error occurred while uploading your pfSense configuration to https://acb.netgate.com/save (<html>
        <head><title>500 Internal Server Error</title></head>
        <body>
        <center><h1>500 Internal Server Error</h1></center>
        <hr><center>nginx/1.16.0</center>
        </body>
        </html>
        ) @ 2022-02-10 17:00:27
    
        AutoConfigBackup - An error occurred while uploading your pfSense configuration to https://acb.netgate.com/save (<html>
        <head><title>500 Internal Server Error</title></head>
        <body>
        <center><h1>500 Internal Server Error</h1></center>
        <hr><center>nginx/1.16.0</center>
        </body>
        </html>
        ) @ 2022-02-13 05:00:17
    
        AutoConfigBackup - An error occurred while uploading your pfSense configuration to https://acb.netgate.com/save (<html>
        <head><title>500 Internal Server Error</title></head>
        <body>
        <center><h1>500 Internal Server Error</h1></center>
        <hr><center>nginx/1.16.0</center>
        </body>
        </html>
        ) @ 2022-02-16 05:00:21
    
    
    

    Backup works most of the time it seems. It's set to backup on config changes, not a schedule. Any thoughts?

    1 Reply Last reply Reply Quote 0
    • J
      jimp Rebel Alliance Developer Netgate
      last edited by Feb 16, 2022, 5:27 PM

      The failure times are all at the top of the hour. Something is triggering a backup on a schedule, and at the top of the hour is the time when that server is the busiest. You might change it to backup on a schedule instead and then set the schedule to be a random minute within the hour.

      Alternately, look at what is making config changes at those times and fix it so it isn't making the changes then.

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      S 1 Reply Last reply Feb 16, 2022, 8:05 PM Reply Quote 0
      • S
        Stewart @jimp
        last edited by Feb 16, 2022, 8:05 PM

        @jimp Those times corresponds to Suricata updates. I've adjusted it to be daily at 5:37 in the morning which should be pretty slow. We'll see how it does.

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