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    Solved - Upgrading from 2.6.0 to Plus - Unable to check for updates

    Scheduled Pinned Locked Moved Problems Installing or Upgrading pfSense Software
    27 Posts 12 Posters 7.9k Views
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    • bingo600B
      bingo600
      last edited by bingo600

      Am i just impatient ?

      I got a "Home" Plus key (thank you), and entered it in my newly installed 2.6.0 "play box"
      Now i can select Branch: PfSense Plus Upgrade

      But i get status : Unable to check for updates

      596d1ce8-ebf6-4f78-9cb5-074d1c35812f-image.png

      If i revert to 2.6.0 in the branck , it can "talk to the servers" , and say i'm on latest.

      e4eacde6-f9c3-4334-8a52-60112ed4044b-image.png

      Should i just wait a bit more or is there an issue , at the moment ?
      This is my first Plus upgrade.

      /Bingo

      If you find my answer useful - Please give the post a šŸ‘ - "thumbs up"

      pfSense+ 23.05.1 (ZFS)

      QOTOM-Q355G4 Quad Lan.
      CPUĀ  : Core i5 5250U, Ram : 8GB Kingston DDR3LV 1600
      LANĀ  : 4 x Intel 211, DiskĀ  : 240G SAMSUNG MZ7L3240HCHQ SSD

      T 1 Reply Last reply Reply Quote 0
      • T
        tomklyn @bingo600
        last edited by

        @bingo600 i got this error on the console

        870c5e4e-1514-4146-a5a7-50b395124879-image.png

        bingo600B 1 Reply Last reply Reply Quote 1
        • bingo600B
          bingo600 @tomklyn
          last edited by

          @tomklyn

          Thanx ... Didn't even occur to me to try the console

          But now i did , and see the same as you

          
           0) Logout (SSH only)                  9) pfTop
           1) Assign Interfaces                 10) Filter Logs
           2) Set interface(s) IP address       11) Restart webConfigurator
           3) Reset webConfigurator password    12) PHP shell + pfSense tools
           4) Reset to factory defaults         13) Update from console
           5) Reboot system                     14) Disable Secure Shell (sshd)
           6) Halt system                       15) Restore recent configuration
           7) Ping host                         16) Restart PHP-FPM
           8) Shell
          
          Enter an option: 13
          
          >>> Updating repositories metadata... 
          Updating pfSense-core repository catalogue...
          Could not load client certificate /etc/ssl/pfSense-repo-custom.cert
          Could not load client certificate /etc/ssl/pfSense-repo-custom.cert
          Could not load client certificate /etc/ssl/pfSense-repo-custom.cert
          Could not load client certificate /etc/ssl/pfSense-repo-custom.cert
          pkg-static: https://pfsense-plus-pkg00.netgate.com/pfSense_plus-v22_01_amd64-core/meta.txz: Authentication error
          repository pfSense-core has no meta file, using default settings
          Could not load client certificate /etc/ssl/pfSense-repo-custom.cert
          Could not load client certificate /etc/ssl/pfSense-repo-custom.cert
          pkg-static: https://pfsense-plus-pkg00.netgate.com/pfSense_plus-v22_01_amd64-core/packagesite.pkg: Authentication error
          Could not load client certificate /etc/ssl/pfSense-repo-custom.cert
          Could not load client certificate /etc/ssl/pfSense-repo-custom.cert
          pkg-static: https://pfsense-plus-pkg00.netgate.com/pfSense_plus-v22_01_amd64-core/packagesite.txz: Authentication error
          Unable to update repository pfSense-core
          Updating pfSense repository catalogue...
          Could not load client certificate /etc/ssl/pfSense-repo-custom.cert
          Could not load client certificate /etc/ssl/pfSense-repo-custom.cert
          Could not load client certificate /etc/ssl/pfSense-repo-custom.cert
          Could not load client certificate /etc/ssl/pfSense-repo-custom.cert
          pkg-static: https://pfsense-plus-pkg00.netgate.com/pfSense_plus-v22_01_amd64-pfSense_plus_v22_01//meta.txz: Authentication error
          repository pfSense has no meta file, using default settings
          Could not load client certificate /etc/ssl/pfSense-repo-custom.cert
          Could not load client certificate /etc/ssl/pfSense-repo-custom.cert
          pkg-static: https://pfsense-plus-pkg00.netgate.com/pfSense_plus-v22_01_amd64-pfSense_plus_v22_01//packagesite.pkg: Authentication error
          Could not load client certificate /etc/ssl/pfSense-repo-custom.cert
          Could not load client certificate /etc/ssl/pfSense-repo-custom.cert
          pkg-static: https://pfsense-plus-pkg00.netgate.com/pfSense_plus-v22_01_amd64-pfSense_plus_v22_01//packagesite.txz: Authentication error
          Unable to update repository pfSense
          Error updating repositories!
          ERROR: Unable to compare version of pfSense-repo
          
          

          /Bingo

          If you find my answer useful - Please give the post a šŸ‘ - "thumbs up"

          pfSense+ 23.05.1 (ZFS)

          QOTOM-Q355G4 Quad Lan.
          CPUĀ  : Core i5 5250U, Ram : 8GB Kingston DDR3LV 1600
          LANĀ  : 4 x Intel 211, DiskĀ  : 240G SAMSUNG MZ7L3240HCHQ SSD

          R 1 Reply Last reply Reply Quote 1
          • R
            rcoleman-netgate Netgate @bingo600
            last edited by

            @bingo600 You should be able to do this now -- we have been working on this on the backend to track down the issue and I think we may have taken care of it.

            Please let me know.

            Ryan
            Repeat, after me: MESH IS THE DEVIL! MESH IS THE DEVIL!
            Requesting firmware for your Netgate device? https://go.netgate.com
            Switching: Mikrotik, Netgear, Extreme
            Wireless: Aruba, Ubiquiti

            bingo600B 1 Reply Last reply Reply Quote 0
            • bingo600B
              bingo600 @rcoleman-netgate
              last edited by bingo600

              @rcoleman-netgate

              Sorry . It was ZZzzzz time in EU land

              I just tried again , now it can see the repos

              2aadd910-dd6c-4f61-af77-aed1967ca56e-image.png

              65d0eae6-4dc4-467d-8484-896e756483fc-image.png

              Currently doing an upgrade via ssh console (13)

              Success ...
              3dcf5b54-b055-48e1-92d1-c24aa6d4f22d-image.png

              Thank you for the support šŸ‘

              Now it reports:
              22f22673-f9c5-403f-9db7-3a3df3a5ba2f-image.png

              /Bingo

              If you find my answer useful - Please give the post a šŸ‘ - "thumbs up"

              pfSense+ 23.05.1 (ZFS)

              QOTOM-Q355G4 Quad Lan.
              CPUĀ  : Core i5 5250U, Ram : 8GB Kingston DDR3LV 1600
              LANĀ  : 4 x Intel 211, DiskĀ  : 240G SAMSUNG MZ7L3240HCHQ SSD

              1 Reply Last reply Reply Quote 0
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              • Z
                zachtywebb
                last edited by

                @rcoleman-netgate

                I am having a similar issue trying to update from 2.5.2 to 2.6.0.

                I show "Version 2.6.0 is available" on the dashboard.

                2022-03-26_07-50-17.png

                But, when I go to the updates page I get "Unable to check for updates".

                2022-03-26_07-51-00.png

                T 1 Reply Last reply Reply Quote 1
                • J
                  jonlecroy
                  last edited by

                  I'm seeing this problem as initially reported - 2.6.0 update checks succeed, but when changing the branch to Plus the update fails.

                  Seeing this from the console - looks like cert errors connecting to ntop repo:

                  [2.6.0-RELEASE][user@host]/home/jon: sudo pfSense-upgrade -d -c
                  >>> Updating repositories metadata...
                  Updating ntop repository catalogue...
                  ntop repository is up to date.
                  Updating pfSense-core repository catalogue...
                  pfSense-core repository is up to date.
                  Updating pfSense repository catalogue...
                  pfSense repository is up to date.
                  All repositories are up to date.
                  Your system is up to date
                  
                  //Change branch in UI from 2.6.0 to Plus
                  
                  [2.6.0-RELEASE][user@host]/home/jon: sudo pfSense-upgrade -d -c
                  >>> Updating repositories metadata...
                  Updating ntop repository catalogue...
                  Certificate verification failed for /C=US/O=Internet Security Research Group/CN=ISRG Root X1
                  34369339392:error:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed:/var/jenkins/workspace/pfSense-build-release-tarballs/BUILD_NODE/pkg-amd64-ce/OS_MAJOR_VERSION/freebsd12/PLATFORM/aws/crypto/openssl/ssl/statem/statem_clnt.c:1916:
                  Certificate verification failed for /C=US/O=Internet Security Research Group/CN=ISRG Root X1
                  34369339392:error:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed:/var/jenkins/workspace/pfSense-build-release-tarballs/BUILD_NODE/pkg-amd64-ce/OS_MAJOR_VERSION/freebsd12/PLATFORM/aws/crypto/openssl/ssl/statem/statem_clnt.c:1916:
                  Certificate verification failed for /C=US/O=Internet Security Research Group/CN=ISRG Root X1
                  34369339392:error:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed:/var/jenkins/workspace/pfSense-build-release-tarballs/BUILD_NODE/pkg-amd64-ce/OS_MAJOR_VERSION/freebsd12/PLATFORM/aws/crypto/openssl/ssl/statem/statem_clnt.c:1916:
                  Certificate verification failed for /C=US/O=Internet Security Research Group/CN=ISRG Root X1
                  34369339392:error:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed:/var/jenkins/workspace/pfSense-build-release-tarballs/BUILD_NODE/pkg-amd64-ce/OS_MAJOR_VERSION/freebsd12/PLATFORM/aws/crypto/openssl/ssl/statem/statem_clnt.c:1916:
                  pkg-static: https://packages.ntop.org/FreeBSD/FreeBSD:12:amd64/latest/meta.txz: Authentication error
                  repository ntop has no meta file, using default settings
                  Certificate verification failed for /C=US/O=Internet Security Research Group/CN=ISRG Root X1
                  34369339392:error:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed:/var/jenkins/workspace/pfSense-build-release-tarballs/BUILD_NODE/pkg-amd64-ce/OS_MAJOR_VERSION/freebsd12/PLATFORM/aws/crypto/openssl/ssl/statem/statem_clnt.c:1916:
                  Certificate verification failed for /C=US/O=Internet Security Research Group/CN=ISRG Root X1
                  34369339392:error:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed:/var/jenkins/workspace/pfSense-build-release-tarballs/BUILD_NODE/pkg-amd64-ce/OS_MAJOR_VERSION/freebsd12/PLATFORM/aws/crypto/openssl/ssl/statem/statem_clnt.c:1916:
                  pkg-static: https://packages.ntop.org/FreeBSD/FreeBSD:12:amd64/latest/packagesite.pkg: Authentication error
                  Certificate verification failed for /C=US/O=Internet Security Research Group/CN=ISRG Root X1
                  34369339392:error:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed:/var/jenkins/workspace/pfSense-build-release-tarballs/BUILD_NODE/pkg-amd64-ce/OS_MAJOR_VERSION/freebsd12/PLATFORM/aws/crypto/openssl/ssl/statem/statem_clnt.c:1916:
                  Certificate verification failed for /C=US/O=Internet Security Research Group/CN=ISRG Root X1
                  34369339392:error:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed:/var/jenkins/workspace/pfSense-build-release-tarballs/BUILD_NODE/pkg-amd64-ce/OS_MAJOR_VERSION/freebsd12/PLATFORM/aws/crypto/openssl/ssl/statem/statem_clnt.c:1916:
                  pkg-static: https://packages.ntop.org/FreeBSD/FreeBSD:12:amd64/latest/packagesite.txz: Authentication error
                  Unable to update repository ntop
                  Updating pfSense-core repository catalogue...
                  pfSense-core repository is up to date.
                  Updating pfSense repository catalogue...
                  pfSense repository is up to date.
                  Error updating repositories!
                  ERROR: Unable to compare version of pfSense-repo
                  
                  1 Reply Last reply Reply Quote 0
                  • T
                    Traveller @zachtywebb
                    last edited by

                    @zachtywebb Trying to do exactly the same thing with exactly the same issue.

                    Z 1 Reply Last reply Reply Quote 0
                    • Z
                      zachtywebb @Traveller
                      last edited by

                      @traveller Guess at least I'm not alone...

                      T 1 Reply Last reply Reply Quote 0
                      • T
                        Traveller @zachtywebb
                        last edited by

                        @zachtywebb A post in another thread suggested checking Perfer IPv4 under System->Advanced->Networking.

                        This allowed me to proceed with my upgrade.

                        Z J ? 3 Replies Last reply Reply Quote 1
                        • Z
                          zachtywebb @Traveller
                          last edited by

                          @traveller Thanks! Will give that a go next time I have a window where internet can be down.

                          T 1 Reply Last reply Reply Quote 0
                          • T
                            Traveller @zachtywebb
                            last edited by

                            @zachtywebb Good luck
                            I'm doing the upgrade now as I finally have time when I don't need to connect to work, and my wife is away for the weekend.

                            1 Reply Last reply Reply Quote 0
                            • J
                              jonlecroy @Traveller
                              last edited by

                              @traveller Thanks for the tip - didn't resolve for me (prefer was already checked, disabled ipv6 temporarily to see if that would help, it didn't.)

                              1 Reply Last reply Reply Quote 0
                              • R
                                revengineer
                                last edited by revengineer

                                The issue persists and @Traveller provided the temporary solution. Thank you!

                                1 Reply Last reply Reply Quote 0
                                • Z
                                  zachtywebb
                                  last edited by

                                  I was able to successfully upgrade from 2.5.2 to 2.6.0 to 22.01 last night without needing to set the prefer IPv4 option. Looks like whatever was going on has been fixed.

                                  1 Reply Last reply Reply Quote 0
                                  • J
                                    jonlecroy
                                    last edited by jonlecroy

                                    I'm still seeing the problem. If the service side has changed/fixed is there a cache to clear somewhere?

                                    Specifically - still seeing ntop repo SSL validation errors. Pasting the upgrade command output is causing spam errors here :(

                                    J 1 Reply Last reply Reply Quote 0
                                    • ?
                                      A Former User @Traveller
                                      last edited by

                                      @traveller Thanks for the advice about preferring IPv4 when IPv6 is enabled I think it is ews.netgate.com that only has an IPv4 address, I also got the following errors when IPv6 was preferred so it looks like a certificate issue as well.

                                      Certificate verification failed for /C=US/ST=Texas/L=Austin/O=Rubicon Communications, LLC (Netgate)/OU=pfSense Plus/CN=pfsense-plus-pkg00.netgate.com
                                      34369339392:error:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed:/var/jenkins/workspace/pfSense-build-release-tarballs/BUILD_NODE/pkg-amd64-ce/OS_MAJOR_VERSION/freebsd12/PLATFORM/aws/crypto/openssl/ssl/statem/statem_clnt.c:1916:
                                      Certificate verification failed for /C=US/ST=Texas/L=Austin/O=Rubicon Communications, LLC (Netgate)/OU=pfSense Plus/CN=pfsense-plus-pkg00.netgate.com
                                      34369339392:error:1416F086:SSL routines:tls_process_server_certificate:certificate verify failed:/var/jenkins/workspace/pfSense-build-release-tarballs/BUILD_NODE/pkg-amd64-ce/OS_MAJOR_VERSION/freebsd12/PLATFORM/aws/crypto/openssl/ssl/statem/statem_clnt.c:1916:

                                      1 Reply Last reply Reply Quote 0
                                      • J
                                        jonlecroy @jonlecroy
                                        last edited by

                                        This fixes the issue if the cert errors are for the ntop repo: https://www.yinfor.com/2022/02/upgrade-pfsense-from-the-community-edition-to-pfsense-plus.html

                                        ? 1 Reply Last reply Reply Quote 0
                                        • ?
                                          A Former User @jonlecroy
                                          last edited by

                                          @jonlecroy

                                          I have checked my pfsense install and do not have ntop installed. I am however using IPv6 in a dual stack environment and when I checked my internal DNS server which is used for all DNS queries I noticed that while most DNS queries for A and AAAA records do succceed unfortunately some do not. So if Prefer IPv4 is not selected the upgrade checking process fails, enable it and the Upgrade check works. I have been using dual stack IPv6 for 7 years now, hopefully now this IPv6 issue is highlighted the supporting infrastructure can be updated so Upgrade Check/Upgrade it works correctly

                                          T 1 Reply Last reply Reply Quote 0
                                          • T
                                            tohil @A Former User
                                            last edited by

                                            Hi all

                                            I have the same issue on a fresh 2.6.0 install, which was on 22.01 before. I've reinstalled to get the box to zfs.

                                            I've started this thread thread

                                            any suggestions?

                                            1 Reply Last reply Reply Quote 0
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