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    SG-5100 takes over 20 minutes to boot after eMMC failure

    Official Netgate® Hardware
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    • G
      gabacho4 Rebel Alliance @hayescompatible
      last edited by

      @hayescompatible ah ok. That part is easy. I was afraid you were going to tell me it was something more obscure. Phew!

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      • stephenw10S
        stephenw10 Netgate Administrator
        last edited by

        You can boot from eMMC or SSD as a legacy boot device as long as CSM is enabled.

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        • H
          haraldinho
          last edited by

          @stephenw10 Are you making any progress with getting this issue as a feature in the upcoming BIOS update?

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          • stephenw10S
            stephenw10 Netgate Administrator
            last edited by

            We are working on it, yes. This is unlikely to be a fast turn around though.

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            • H
              haraldinho @stephenw10
              last edited by

              @stephenw10 I understand that BIOS changes are lengthy processes 😄 I have two questions for you:

              • can you confirm that the change that fixes the issue described in this thread is now confirmed part of this upcoming BIOS update?
              • can you give us any indication when we could expect it? Just so we can avoid bugging you before that moment 😉

              Thanks for all your help Steve!

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              • stephenw10S
                stephenw10 Netgate Administrator
                last edited by

                Right now I can't give you any updates on either of those things unfortunately.

                I'll add info here as I know more.

                Steve

                G 1 Reply Last reply Reply Quote 0
                • hayescompatibleH hayescompatible referenced this topic on
                • G
                  gabacho4 Rebel Alliance @stephenw10
                  last edited by

                  @stephenw10 just wanted to check in to see if there is any status update on the BIOS update addressing the eMMC issue. Know you said it could be a while but figured a check in after a few months was reasonable.

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                  • stephenw10S
                    stephenw10 Netgate Administrator
                    last edited by

                    Unfortunately it's unlikely to happen, at least not as a BIOS update like that. There doesn't appear to be a hidden setting of some sort for this so it would require re-coding in the BIOS with all that entails.
                    If I find anything further I'll update here.

                    Steve

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                    • P
                      pdnx
                      last edited by

                      Any developments on this?

                      I recently had the same issue happen on 2 units, and just finally put together what was going on. I have at least a dozen of these in service, and as I started checking them all for their MMC status, they are all indicating above 100%. Which means I have to get all of them swapped with SSDs pronto, before any more fail.

                      But what I am looking at on my desk right now are effectively bricks if they are going to take 20 minutes to reboot.

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                      • stephenw10S
                        stephenw10 Netgate Administrator
                        last edited by

                        I'm not aware of any update on this issue. No workaround I've seen.
                        I'll update here if we find anything.

                        Steve

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                        • C
                          cswroe
                          last edited by cswroe

                          I ended up setting up my 5100 as a backup but forgot about the long boot-up time with the bad eMMC. I ended up taking the eMMC off the board. Since it was just on the shelf, if it did not work, there was really no loss. Regardless, all works well, and I was surprised at how easy it was. I was apprehensive to try to do the hot air rework due to the potential of the small nearby components being blown away, so I just used a small razor blade under a corner and very gently pulled it off. A little clean-up to remove any lingering solder balls and success. Boot up times, warm and cold, are perfect.
                          PXL_20230717_171532585.jpg

                          PXL_20230717_171653212.jpg

                          R hayescompatibleH 2 Replies Last reply Reply Quote 2
                          • R
                            rcoleman-netgate Netgate @cswroe
                            last edited by

                            @cswroe yep, I did this a few weeks ago with one I purchased from eBay.

                            I am pretty sure we can break some of those resistors to get it back up without a reworking station but I need a donor system to do it.

                            Ryan
                            Repeat, after me: MESH IS THE DEVIL! MESH IS THE DEVIL!
                            Requesting firmware for your Netgate device? https://go.netgate.com
                            Switching: Mikrotik, Netgear, Extreme
                            Wireless: Aruba, Ubiquiti

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                            • hayescompatibleH
                              hayescompatible @cswroe
                              last edited by

                              @cswroe ooh thanks for the tip! I'm not an electronics guy so I wouldn't have even thought it possible to physically remove the eMMC. My 5100 is aging in a drawer so I may have to try this to get it running as a backup to the AliExpress box I bought to replace it.

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                              • R
                                rcoleman-netgate Netgate @hayescompatible
                                last edited by

                                @hayescompatible I posted these things last month:
                                https://forum.netgate.com/post/1113440

                                Ryan
                                Repeat, after me: MESH IS THE DEVIL! MESH IS THE DEVIL!
                                Requesting firmware for your Netgate device? https://go.netgate.com
                                Switching: Mikrotik, Netgear, Extreme
                                Wireless: Aruba, Ubiquiti

                                C 1 Reply Last reply Reply Quote 0
                                • C
                                  cswroe @rcoleman-netgate
                                  last edited by

                                  @rcoleman-netgate Thank you; but you posted about desoldering the eMMC, which I could have done, but did not want to possibly damage the nearby capacitor or limiters.

                                  I simply pulled it off the board. It takes the pads, but they will not be missed.

                                  R hayescompatibleH C 3 Replies Last reply Reply Quote 1
                                  • R
                                    rcoleman-netgate Netgate @cswroe
                                    last edited by

                                    @cswroe I don't recommend others do that - you can seriously damage the rest of the board doing it. You don't know what is going on in the layers under the eMMC.

                                    Ryan
                                    Repeat, after me: MESH IS THE DEVIL! MESH IS THE DEVIL!
                                    Requesting firmware for your Netgate device? https://go.netgate.com
                                    Switching: Mikrotik, Netgear, Extreme
                                    Wireless: Aruba, Ubiquiti

                                    1 Reply Last reply Reply Quote 2
                                    • hayescompatibleH
                                      hayescompatible @cswroe
                                      last edited by

                                      @cswroe thanks, I pulled my 5100 out of cold storage and pried that sucker off the motherboard. One of the sides seemed easier to lift off than the others so I started there and the chip came away pretty easily… almost felt glued on. I'm leaving the 5100 powered on overnight but so far so good. Temps are good, it boots up fine and most importantly, it reboots fine, too.

                                      T 1 Reply Last reply Reply Quote 2
                                      • M
                                        ms166
                                        last edited by

                                        Any update on the subject? I had two SG-5100 in the last month that failed due to dead eMMC, I added an SSD to one of them, and it boot "fine" but only after a "hard boot"

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                                        • stephenw10S
                                          stephenw10 Netgate Administrator
                                          last edited by

                                          Unfortunately not. The only solution to failed eMMC I'm aware of is to remove the chip directly.

                                          Most systems do eventually boot after significant delay. But it seems to depend on exactly how the emmc fails.

                                          J M 2 Replies Last reply Reply Quote 1
                                          • J
                                            japhki @stephenw10
                                            last edited by

                                            @stephenw10 that’s how I recovered mine, removed the chip.

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