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    SG-5100 takes over 20 minutes to boot after eMMC failure

    Scheduled Pinned Locked Moved Official Netgate® Hardware
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    • H
      haraldinho @stephenw10
      last edited by

      @stephenw10 I understand that BIOS changes are lengthy processes 😄 I have two questions for you:

      • can you confirm that the change that fixes the issue described in this thread is now confirmed part of this upcoming BIOS update?
      • can you give us any indication when we could expect it? Just so we can avoid bugging you before that moment 😉

      Thanks for all your help Steve!

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      • stephenw10S
        stephenw10 Netgate Administrator
        last edited by

        Right now I can't give you any updates on either of those things unfortunately.

        I'll add info here as I know more.

        Steve

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        • hayescompatibleH hayescompatible referenced this topic on
        • G
          gabacho4 Rebel Alliance @stephenw10
          last edited by

          @stephenw10 just wanted to check in to see if there is any status update on the BIOS update addressing the eMMC issue. Know you said it could be a while but figured a check in after a few months was reasonable.

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          • stephenw10S
            stephenw10 Netgate Administrator
            last edited by

            Unfortunately it's unlikely to happen, at least not as a BIOS update like that. There doesn't appear to be a hidden setting of some sort for this so it would require re-coding in the BIOS with all that entails.
            If I find anything further I'll update here.

            Steve

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            • P
              pdnx
              last edited by

              Any developments on this?

              I recently had the same issue happen on 2 units, and just finally put together what was going on. I have at least a dozen of these in service, and as I started checking them all for their MMC status, they are all indicating above 100%. Which means I have to get all of them swapped with SSDs pronto, before any more fail.

              But what I am looking at on my desk right now are effectively bricks if they are going to take 20 minutes to reboot.

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              • stephenw10S
                stephenw10 Netgate Administrator
                last edited by

                I'm not aware of any update on this issue. No workaround I've seen.
                I'll update here if we find anything.

                Steve

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                • C
                  cswroe
                  last edited by cswroe

                  I ended up setting up my 5100 as a backup but forgot about the long boot-up time with the bad eMMC. I ended up taking the eMMC off the board. Since it was just on the shelf, if it did not work, there was really no loss. Regardless, all works well, and I was surprised at how easy it was. I was apprehensive to try to do the hot air rework due to the potential of the small nearby components being blown away, so I just used a small razor blade under a corner and very gently pulled it off. A little clean-up to remove any lingering solder balls and success. Boot up times, warm and cold, are perfect.
                  PXL_20230717_171532585.jpg

                  PXL_20230717_171653212.jpg

                  R hayescompatibleH 2 Replies Last reply Reply Quote 2
                  • R
                    rcoleman-netgate Netgate @cswroe
                    last edited by

                    @cswroe yep, I did this a few weeks ago with one I purchased from eBay.

                    I am pretty sure we can break some of those resistors to get it back up without a reworking station but I need a donor system to do it.

                    Ryan
                    Repeat, after me: MESH IS THE DEVIL! MESH IS THE DEVIL!
                    Requesting firmware for your Netgate device? https://go.netgate.com
                    Switching: Mikrotik, Netgear, Extreme
                    Wireless: Aruba, Ubiquiti

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                    • hayescompatibleH
                      hayescompatible @cswroe
                      last edited by

                      @cswroe ooh thanks for the tip! I'm not an electronics guy so I wouldn't have even thought it possible to physically remove the eMMC. My 5100 is aging in a drawer so I may have to try this to get it running as a backup to the AliExpress box I bought to replace it.

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                      • R
                        rcoleman-netgate Netgate @hayescompatible
                        last edited by

                        @hayescompatible I posted these things last month:
                        https://forum.netgate.com/post/1113440

                        Ryan
                        Repeat, after me: MESH IS THE DEVIL! MESH IS THE DEVIL!
                        Requesting firmware for your Netgate device? https://go.netgate.com
                        Switching: Mikrotik, Netgear, Extreme
                        Wireless: Aruba, Ubiquiti

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                        • C
                          cswroe @rcoleman-netgate
                          last edited by

                          @rcoleman-netgate Thank you; but you posted about desoldering the eMMC, which I could have done, but did not want to possibly damage the nearby capacitor or limiters.

                          I simply pulled it off the board. It takes the pads, but they will not be missed.

                          R hayescompatibleH C 3 Replies Last reply Reply Quote 1
                          • R
                            rcoleman-netgate Netgate @cswroe
                            last edited by

                            @cswroe I don't recommend others do that - you can seriously damage the rest of the board doing it. You don't know what is going on in the layers under the eMMC.

                            Ryan
                            Repeat, after me: MESH IS THE DEVIL! MESH IS THE DEVIL!
                            Requesting firmware for your Netgate device? https://go.netgate.com
                            Switching: Mikrotik, Netgear, Extreme
                            Wireless: Aruba, Ubiquiti

                            1 Reply Last reply Reply Quote 2
                            • hayescompatibleH
                              hayescompatible @cswroe
                              last edited by

                              @cswroe thanks, I pulled my 5100 out of cold storage and pried that sucker off the motherboard. One of the sides seemed easier to lift off than the others so I started there and the chip came away pretty easily… almost felt glued on. I'm leaving the 5100 powered on overnight but so far so good. Temps are good, it boots up fine and most importantly, it reboots fine, too.

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                              • M
                                ms166
                                last edited by

                                Any update on the subject? I had two SG-5100 in the last month that failed due to dead eMMC, I added an SSD to one of them, and it boot "fine" but only after a "hard boot"

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                                • stephenw10S
                                  stephenw10 Netgate Administrator
                                  last edited by

                                  Unfortunately not. The only solution to failed eMMC I'm aware of is to remove the chip directly.

                                  Most systems do eventually boot after significant delay. But it seems to depend on exactly how the emmc fails.

                                  J M 2 Replies Last reply Reply Quote 1
                                  • J
                                    japhki @stephenw10
                                    last edited by

                                    @stephenw10 that’s how I recovered mine, removed the chip.

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                                    • M
                                      ms166 @stephenw10
                                      last edited by

                                      @stephenw10 Thanks stephenw for your answer, I guess the option to have an updated firmware is not on the line anymore right?

                                      I will check the remaining five SG-5100 appliances I have for eMMC wear.

                                      If I install an SSD on the remaining units, will it prevent any problems with the eMMC?

                                      FYI: My two failed SG5100 were running ZFS....

                                      stephenw10S 1 Reply Last reply Reply Quote 0
                                      • stephenw10S
                                        stephenw10 Netgate Administrator @ms166
                                        last edited by

                                        @ms166 said in SG-5100 takes over 20 minutes to boot after eMMC failure:

                                        If I install an SSD on the remaining units, will it prevent any problems with the eMMC?

                                        Yes, once you reinstall to the SSD the eMMC is not used at all.

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                                        • S
                                          SteveITS Galactic Empire @stephenw10
                                          last edited by

                                          The new install-to-BE feature seems like it will at least help speed up updates, in that the install is complete before the boot:
                                          https://forum.netgate.com/topic/186029/sneak-peek-zfs-boot-environment-feature-coming-to-pfsense-plus-software-v24-03

                                          Pre-2.7.2/23.09: Only install packages for your version, or risk breaking it. Select your branch in System/Update/Update Settings.
                                          When upgrading, allow 10-15 minutes to restart, or more depending on packages and device speed.
                                          Upvote 👍 helpful posts!

                                          johnpozJ 1 Reply Last reply Reply Quote 0
                                          • johnpozJ
                                            johnpoz LAYER 8 Global Moderator @SteveITS
                                            last edited by johnpoz

                                            So My SG4860 is starting to get a bit long in the tooth.. These emmc failures, get me thinking I should prob move to ssd on my 4860 before an actual emmc failure.

                                            I was never able to figure out how get a reading of the current life or use of the emmc on the 4860..

                                            Looking at the instructions on how to add for the 4860..

                                            https://docs.netgate.com/pfsense/en/latest/solutions/sg-4860/msata-installation.html

                                            I don't seem to see any specifics for what would be a good model to use.. Other than what they show in the pictures.

                                            I take it this would work

                                            https://www.amazon.com/Transcend-Information-Internal-Drives-TS128GMSA230S/dp/B07GMD5R7M?th=1

                                            Should prob order now, and then when 24.03 comes out would be a good time to make the switch over to it. Since it would be planned down time for me anyway.. And really shouldn't take that much longer to take it down install the ssd and install and restore backup.

                                            An intelligent man is sometimes forced to be drunk to spend time with his fools
                                            If you get confused: Listen to the Music Play
                                            Please don't Chat/PM me for help, unless mod related
                                            SG-4860 24.11 | Lab VMs 2.7.2, 24.11

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