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    Unable to Upgrade Again to 22.05

    Scheduled Pinned Locked Moved Problems Installing or Upgrading pfSense Software
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    • K Offline
      kuschi
      last edited by

      The original upgrade to 22.05 caused a very high CPU load, to avoid further overheating of the system we used ZFS Boot Environments to revert back to 22.01. The system now runs stable again, all packages are working but there are some issues:

      • The dashboard now shows that there are no packages installed:
        92bef898-95b1-4fa1-a684-32a06fecf034-image.png

      • An upgrade back to 22.05 isn't possible anymore. Neither in the GUI:
        e9e8b040-c667-4c89-a8b9-3ef1db205c63-image.png
        8a299e6e-aa9f-42f0-a9ba-53eeb6327724-image.png
        Nor in the CLI:
        dd7960a5-9edb-4f02-aae6-ae2188e23823-image.png

      Has anyone experienced the same issue? And is there a way to correct this situation?

      R 1 Reply Last reply Reply Quote 0
      • R Offline
        rcoleman-netgate Netgate @kuschi
        last edited by

        @kuschi What output do you get from

        pkg-static info -x pfSense-upgrade
        

        Ryan
        Repeat, after me: MESH IS THE DEVIL! MESH IS THE DEVIL!
        Requesting firmware for your Netgate device? https://go.netgate.com
        Switching: Mikrotik, Netgear, Extreme
        Wireless: Aruba, Ubiquiti

        K 1 Reply Last reply Reply Quote 0
        • K Offline
          kuschi @rcoleman-netgate
          last edited by

          @rcoleman-netgate

          [22.01-RELEASE][admin@LabServer.mgk.lab]/root: pkg-static info -x pfSense-upgrade
          pkg-static: No package(s) matching pfSense-upgrade

          Or did I do something incorrect?

          R 1 Reply Last reply Reply Quote 0
          • R Offline
            rcoleman-netgate Netgate @kuschi
            last edited by

            @kuschi I've seen this happen from time to time on systems.

            Is this a Netgate device or a whitebox CE install that was upgraded to Plus?

            Ryan
            Repeat, after me: MESH IS THE DEVIL! MESH IS THE DEVIL!
            Requesting firmware for your Netgate device? https://go.netgate.com
            Switching: Mikrotik, Netgear, Extreme
            Wireless: Aruba, Ubiquiti

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            • K Offline
              kuschi @rcoleman-netgate
              last edited by

              @rcoleman-netgate

              It happened on my lab device, an AMD GX-412TC SOC-powered system from PC Engine, as well as on my "whitebox CE install that was upgraded to Plus". I.e. it is not a one-off issue, I believe.

              R 1 Reply Last reply Reply Quote 0
              • R Offline
                rcoleman-netgate Netgate @kuschi
                last edited by

                @kuschi All I can direct you to is here: https://docs.netgate.com/pfsense/en/latest/troubleshooting/upgrades.html

                Typically I would recommend a reinstallation - however in the CE->Plus world that means 2.6->22.01->22.05, there is no direct reinstallation option for CE->Plus at this time (nor a 2.6->22.05 path)

                Ryan
                Repeat, after me: MESH IS THE DEVIL! MESH IS THE DEVIL!
                Requesting firmware for your Netgate device? https://go.netgate.com
                Switching: Mikrotik, Netgear, Extreme
                Wireless: Aruba, Ubiquiti

                K 3 Replies Last reply Reply Quote 0
                • K Offline
                  kuschi @rcoleman-netgate
                  last edited by

                  @rcoleman-netgate

                  At the moment I would anyway hold off from upgrading to 22.05. Do I have to purchase token(s) again or can I use the existing ones I have for the Plus upgrade?

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                  • R Offline
                    rcoleman-netgate Netgate @kuschi
                    last edited by

                    @kuschi Once you have a token it is good for the life of either associated TAC Subscription (Pro or Enterprise) or indefinitely (Home/Lab) as I understand it.

                    The only thing that will invalidate the token automatically is changing of the NDI - adding or removing NICs is the most likely cause of an NDI change.

                    Reinstalling 2.6CE should not change the NDI unless you've already had it change on you.
                    Exception: building a new VM would cause new NICs, reusing a VM would not.

                    Ryan
                    Repeat, after me: MESH IS THE DEVIL! MESH IS THE DEVIL!
                    Requesting firmware for your Netgate device? https://go.netgate.com
                    Switching: Mikrotik, Netgear, Extreme
                    Wireless: Aruba, Ubiquiti

                    K 1 Reply Last reply Reply Quote 0
                    • K Offline
                      kuschi @rcoleman-netgate
                      last edited by

                      @rcoleman-netgate

                      Thanks. I should be safe, they are still the same physical boxes.

                      However, how can I find out what caused the high CPU usage? As packages, next to some other minor packages, I have pfBlockerNG and Suricata in use. I read that pfBlockerNG may cause issues after the upgrade but in diagnostics, I could only identify the kernel{if_io_tqg_x}] process was very high.

                      R 1 Reply Last reply Reply Quote 0
                      • R Offline
                        rcoleman-netgate Netgate @kuschi
                        last edited by

                        @kuschi There's a known issue with pfBlockerNG and they have a patch. Check out the Forum channel or Subreddit

                        Ryan
                        Repeat, after me: MESH IS THE DEVIL! MESH IS THE DEVIL!
                        Requesting firmware for your Netgate device? https://go.netgate.com
                        Switching: Mikrotik, Netgear, Extreme
                        Wireless: Aruba, Ubiquiti

                        1 Reply Last reply Reply Quote 0
                        • M Offline
                          munson
                          last edited by

                          I am unable to upgrade from 22.01 to 22.05 on my SG5100. As the lyrics in Proud Mary say, "big wheel keeps on turning" yet no update. It appears to be stuck in a loop. Any suggestions?

                          R 1 Reply Last reply Reply Quote 0
                          • R Offline
                            rcoleman-netgate Netgate @munson
                            last edited by

                            @munson In these cases we'd generally suggest opening a ticket and requesting the current release image, back up your config, restore from the new image and then import your config backup.

                            See the URL in my signature to open a ticket.

                            Ryan
                            Repeat, after me: MESH IS THE DEVIL! MESH IS THE DEVIL!
                            Requesting firmware for your Netgate device? https://go.netgate.com
                            Switching: Mikrotik, Netgear, Extreme
                            Wireless: Aruba, Ubiquiti

                            M 1 Reply Last reply Reply Quote 0
                            • M Offline
                              munson @rcoleman-netgate
                              last edited by

                              @rcoleman-netgate weird, after 90-120 minutes the upgrade completed. Initial testing seemed to work. Thank you.

                              1 Reply Last reply Reply Quote 0
                              • K Offline
                                kuschi @rcoleman-netgate
                                last edited by

                                @rcoleman-netgate
                                Good morning,

                                Isn't it a general bug that you can use the newly implemented ZFS snap-shot feature in 22.05 to revert back to 22.01 but cannot come back because the menu in 22.01 is missing? I.e. switch back to "default"? Respectively, the kernel is still 22.05 and now the system is "confused"?

                                1 Reply Last reply Reply Quote 0
                                • K Offline
                                  kuschi @rcoleman-netgate
                                  last edited by

                                  @rcoleman-netgate
                                  Now, this is somewhat of a disaster. I was able to reinstall to 2.60 and recover my configuration. However, now I cannot upgrade back to 22.01:
                                  52ad8c26-34a6-4314-8cd1-3459aea66757-image.png

                                  Activation is not possible either. Apparently, the my device is already recognized:
                                  4e3ebb33-0326-49fd-9e21-692950531099-image.png

                                  Any ideas anyone?

                                  R 1 Reply Last reply Reply Quote 0
                                  • R Offline
                                    rcoleman-netgate Netgate @kuschi
                                    last edited by rcoleman-netgate

                                    @kuschi Open a ticket with TAC, include your Netgate Device ID and these screen shots.

                                    Ryan
                                    Repeat, after me: MESH IS THE DEVIL! MESH IS THE DEVIL!
                                    Requesting firmware for your Netgate device? https://go.netgate.com
                                    Switching: Mikrotik, Netgear, Extreme
                                    Wireless: Aruba, Ubiquiti

                                    1 Reply Last reply Reply Quote 0
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