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Autoconfig Backup errors after update to 22.05

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  • I
    iroal
    last edited by Jul 14, 2022, 9:59 AM

    After update to 22.05 I get this error:

    "An error occurred while uploading the encrypted configuration to https://acb.netgate.com/save (Unknown error)"

    It happens when option "Automatically backup on every configuration change" is enable.

    I have changed the Hint/Identifier, change the Encryption Password and reset the Device key, but the error continue.

    Is there any log where I can see what is the problem?

    Thanks.

    1 Reply Last reply Reply Quote 0
    • S
      stephenw10 Netgate Administrator
      last edited by Jul 14, 2022, 3:21 PM

      Does it happen every time? Does it happen if you make manual backup?

      Steve

      I 1 Reply Last reply Jul 14, 2022, 3:31 PM Reply Quote 0
      • I
        iroal @stephenw10
        last edited by Jul 14, 2022, 3:31 PM

        @stephenw10

        Yes, It always happen when "Automatically backup on every configuration change" is enable.

        Once this option is enable in a few minutes the error appears.

        1 Reply Last reply Reply Quote 0
        • S
          stephenw10 Netgate Administrator
          last edited by Jul 14, 2022, 3:37 PM

          And does it still fail if you trigger a manual backup from Services > ACB > Backup Now though?

          I 1 Reply Last reply Jul 14, 2022, 3:45 PM Reply Quote 0
          • I
            iroal @stephenw10
            last edited by Jul 14, 2022, 3:45 PM

            @stephenw10

            It works perfectly, just fail with "Automatically backup.."

            1 Reply Last reply Reply Quote 0
            • S
              stephenw10 Netgate Administrator
              last edited by Jul 14, 2022, 4:08 PM

              Hmm, and that's the only error shown in the system log?

              Anything in /cf/conf/acb ?

              I 1 Reply Last reply Jul 14, 2022, 4:13 PM Reply Quote 0
              • I
                iroal @stephenw10
                last edited by Jul 14, 2022, 4:13 PM

                @stephenw10

                cf/conf/acb is empty.

                These are the errors in System log:

                Jul 14 18:12:03 php 93872 /usr/local/sbin/acbupload.php: An error occurred while uploading the encrypted configuration to https://acb.netgate.com/save (Unknown error) - Unknown error

                Jul 14 18:12:03 php 93872 /usr/local/sbin/acbupload.php: New alert found: An error occurred while uploading the encrypted configuration to https://acb.netgate.com/save (Unknown error
                )
                Jul 14 18:12:09 php 98265 notify_monitor.php: Message sent to ####@##### OK

                1 Reply Last reply Reply Quote 0
                • S
                  stephenw10 Netgate Administrator
                  last edited by Jul 14, 2022, 5:00 PM

                  How long after config change are you seeing that logged? Is it the exact same time every time? That would indicate it's failing to upload until the time limit is exceeded for some reason.

                  Steve

                  M I 2 Replies Last reply Jul 15, 2022, 5:20 AM Reply Quote 0
                  • M
                    moelassus @stephenw10
                    last edited by Jul 15, 2022, 5:20 AM

                    @stephenw10

                    I've been seeing this same error since upgrading to 22.05. In the logs, I see:

                    /usr/local/sbin/acbupload.php: End of configuration backup to https://acb.netgate.com/save (success).

                    Immediately followed by:

                    /usr/local/sbin/acbupload.php: An error occurred while uploading the encrypted configuration to https://acb.netgate.com/save (Unknown error) - Unknown error

                    If I go to the Restore tab the backup is there.

                    I 1 Reply Last reply Jul 15, 2022, 6:58 AM Reply Quote 1
                    • I
                      iroal @moelassus
                      last edited by Jul 15, 2022, 6:58 AM

                      @moelassus said in Autoconfig Backup errors after update to 22.05:

                      @stephenw10

                      I've been seeing this same error since upgrading to 22.05. In the logs, I see:

                      /usr/local/sbin/acbupload.php: End of configuration backup to https://acb.netgate.com/save (success).

                      Immediately followed by:

                      /usr/local/sbin/acbupload.php: An error occurred while uploading the encrypted configuration to https://acb.netgate.com/save (Unknown error) - Unknown error

                      If I go to the Restore tab the backup is there.

                      That is exactly my problem, the Backup is done but the error appears.

                      1 Reply Last reply Reply Quote 0
                      • I
                        iroal @stephenw10
                        last edited by Jul 15, 2022, 7:04 AM

                        @stephenw10

                        I enable "Automatically backup on every configuration change".

                        Make a change in the config.

                        After 1-2 minutes the error appears, but the backup was done correctly.

                        1 Reply Last reply Reply Quote 0
                        • S
                          stephenw10 Netgate Administrator
                          last edited by Jul 15, 2022, 1:11 PM

                          In your logs above the error seems instant:

                          Jul 14 18:12:03 php 93872 /usr/local/sbin/acbupload.php: An error occurred while uploading the encrypted configuration to https://acb.netgate.com/save (Unknown error) - Unknown error
                          Jul 14 18:12:03 php 93872 /usr/local/sbin/acbupload.php: New alert found: An error occurred while uploading the encrypted configuration to https://acb.netgate.com/save (Unknown error)
                          Jul 14 18:12:09 php 98265 notify_monitor.php: Message sent to ####@##### OK
                          

                          What is it that takes 1-2 mins? And does that vary between the manual and auto backups?

                          I'm not able to replicate that here yet.

                          Steve

                          I 1 Reply Last reply Jul 19, 2022, 10:05 AM Reply Quote 0
                          • I
                            iroal @stephenw10
                            last edited by Jul 19, 2022, 10:05 AM

                            @stephenw10

                            The problem seems to have disappeared, only change done was is pfBlockerNG set the DNSBL Mode to Python Mod.

                            After the change no more errors with Autoconfig Backup.

                            Thanks for you support.

                            1 Reply Last reply Reply Quote 1
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