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Auto Configuration Backup (ACB) is down

Scheduled Pinned Locked Moved General pfSense Questions
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  • G
    geminate
    last edited by Dec 8, 2022, 7:03 PM

    I noticed that we could no longer get anything to appear on the ACB > Restore page. It takes a couple minutes to load and when it does, there is no restore points listed. I have checked multiple firewalls including my personal NetGate device that is outside of our company network entirely. My personal device sent me an email stating:

    10:55:00 An error occurred while uploading the encrypted  configuration to https://acb.netgate.com/save (Operation timed out after 30001 milliseconds with 0 bytes received)
    

    https://acb.netgate.com/ is getting a 504 Gateway Time-out error. I can't remember if that page normally responds or not.

    DNS A record for that subdomain is pointing to 208.123.73.78

    Is ACB working for anyone else?

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    • G
      geminate
      last edited by Dec 8, 2022, 7:17 PM

      This post is deleted!
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      • G
        geminate
        last edited by Dec 8, 2022, 7:19 PM

        Well, it was up for a minute. I could load https://acb.netgate.com/ with a response of:

        Automatic Configuration Backup system for Netgate/pfSense firewalls
        

        It appears to be down again, though.

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        • S
          stephenw10 Netgate Administrator
          last edited by Dec 8, 2022, 8:04 PM

          Seeing that. Investigating....

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          • S
            stephenw10 Netgate Administrator
            last edited by Dec 8, 2022, 9:13 PM

            Our guys are working to resolve a backend issue...

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            • S
              stephenw10 Netgate Administrator
              last edited by Dec 9, 2022, 3:05 PM

              Just to follow up the ACB service should be good now. Please let me know if you're still seeing any issues.

              Steve

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              • G
                geminate
                last edited by Dec 9, 2022, 3:50 PM

                Perfect, thanks! Everything appears to be working again.

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