Upgrade failed, empty files in root directory

[billl]

Hello,
I attempted to upgrade an SG1100 from a 21.x version to the latest stable 22.y version, and it failed. WebConfigurator won't run, but I have console.
Here is a sample of files in the root directory; the zero byte files look to me like a script went haywire:

-rw-------   1 root  wheel         0 Jan 15 00:01 line
-rw-------   1 root  wheel         0 Jan 15 00:01 load
-rw-------   1 root  wheel    512000 Jan 15 15:55 nginx.core
-rw-------   1 root  wheel         0 Jan 15 00:01 not
-rw-------   1 root  wheel    344064 Jan 15 16:54 ntpq.core
-rw-------   1 root  wheel         0 Jan 15 00:01 on
-rw-r--r--   1 root  wheel  10859951 Jun 16  2020 packetcapture.cap
-rw-------   1 root  wheel         0 Jan 15 00:01 pfSense_version.uAeuN4Ec
-rw-------   1 root  wheel  11104256 Dec 13 23:24 pkg-static.core
-rw-------   1 root  wheel         0 Jan 15 00:01 to

I am unable to run update from console.
Here is what I am seeing:

/usr/local/lib/php/20190902/opcache.so doesn't appear to be a valid Zend extension

Warning: PHP Startup: Unable to load dynamic library 'filter.so' (tried: /usr/local/lib/php/20190902/filter.so (/usr/local/lib/php/2
0190902/filter.so: invalid file format), /usr/local/lib/php/20190902/filter.so.so (/usr/local/lib/php/20190902/filter.so.so: invalid
 file format)) in Unknown on line 0

Warning: PHP Startup: Invalid library (maybe not a PHP library) 'intl.so' in Unknown on line 0

Warning: PHP Startup: Unable to load dynamic library 'json.so' (tried: /usr/local/lib/php/20190902/json.so (/usr/local/lib/php/20190
902/json.so: invalid file format), /usr/local/lib/php/20190902/json.so.so (/usr/local/lib/php/20190902/json.so.so: invalid file form
at)) in Unknown on line 0

Warning: PHP Startup: Unable to load dynamic library 'ldap.so' (tried: /usr/local/lib/php/20190902/ldap.so (/usr/local/lib/php/20190
902/ldap.so: invalid file format), /usr/local/lib/php/20190902/ldap.so.so (/usr/local/lib/php/20190902/ldap.so.so: invalid file form
at)) in Unknown on line 0

Should I "Reset to factory defaults"?
If I do, will I lose my config.xml?
Should I first remove the .core and zero byte files in root?
Thank you!
Bill

[rcoleman-netgate]

Open a ticket at the URL in my footer with your 1100's serial number and request the 22.05 reinstallation image. Then restore your backed up config and you're good to go.

[billl]

@rcoleman-netgate Thank you for the fast reply Ryan!
I had started to do that, but I don't have a "Support Level" to provide on the form - do I need to pay for support to use that?
Thanks,
Bill

[rcoleman-netgate]

@billl TAC Lite comes on all Netgate devices.

[billl]

@rcoleman-netgate Yay! :)