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    SG-2100 Issue with game download completing.

    Scheduled Pinned Locked Moved Official Netgate® Hardware
    sg-2100overwatchblizzardlaucher
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    • stephenw10S
      stephenw10 Netgate Administrator
      last edited by stephenw10

      Hmm, just passing incoming traffic on WAN won't help if it's not forwarded to the client.

      That means either it expects to see UPnP enabled open ports to the client; possible.

      Or, more likely IMO, it is seeing an issue with the states timing out. The download takes some time. If the transfer opens multiple connections and expects them all to be open still after the download that could cause this.
      An easy fix for that would be to set the firewall optimisation to conservative:
      https://docs.netgate.com/pfsense/en/latest/config/advanced-firewall-nat.html#firewall-optimization-options

      Steve

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      • R
        rcoleman-netgate Netgate @stephenw10
        last edited by rcoleman-netgate

        @stephenw10 All good points.

        @Netgateuser0001 -- check out changing the states timeout.

        Ryan
        Repeat, after me: MESH IS THE DEVIL! MESH IS THE DEVIL!
        Requesting firmware for your Netgate device? https://go.netgate.com
        Switching: Mikrotik, Netgear, Extreme
        Wireless: Aruba, Ubiquiti

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        • D
          Doods1130
          last edited by

          I have the same issue with my sg2100 and downloading Overwatch. Download sits at %99 and never finishes. Plugging into the modem directly or using my phones hotspot allows it to finish. Where it gets a little interesting is that Overwatch downloaded without an issue when I took a config backup from my 2100 and restored it onto a desktop with intel nics to test. Both running the 23.05 beta. Putting the 2100 back in causes the downloads to not finish again.

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          • stephenw10S
            stephenw10 Netgate Administrator
            last edited by

            With the same optimization settings? Are you able to test setting that to conservative?

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            • D
              Doods1130
              last edited by

              Both were set to normal. I can test conservative this weekend.

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              • N
                Netgateuser0001 @stephenw10
                last edited by

                @stephenw10 I tried the Conservitive Setting when i was doing my testing and it made NO difference with the download. I will at some point get PF sence on a x86 PC and give that shot and see what happens but it seems to me something is up with SG-2100 and i have no idea if its a hardware issue or the software that's causing the issue.

                I returned my SG-2100 for a full refund but i spent a over a week trying to figure this problem out with no luck and i went through alot of the settings on the device and even changing the nicks from realtek to intel ect on the gamning pc trying to download the game and noting seemed to work in terms of completeing the download while using the SG-2100.

                As soon as i went back to my Asus Router with FreshTomato on it the download completed right away.

                It's to bad the SG-2100 didn't work, it looked like an impressive unit and had a good feature set but there was only so much time i could spend on it it and still be in the window for returning it for a refund.

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                • S
                  SteveITS Galactic Empire @Netgateuser0001
                  last edited by

                  @netgateuser0001 Sorry for your experience. That's wacky. I have a 2100 at home and we have several clients with one, but neither I nor they are playing that game.

                  Note if you try pfSense CE, its current version is 2.6 which is a couple of versions older (pfSense and FreeBSD) than pfSense Plus 23.01. v2.7 should catch up (except for Plus only features) when it is released. It might actually be interesting to know if 2.6 has the issue.

                  Pre-2.7.2/23.09: Only install packages for your version, or risk breaking it. Select your branch in System/Update/Update Settings.
                  When upgrading, allow 10-15 minutes to restart, or more depending on packages and device speed.
                  Upvote 👍 helpful posts!

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                  • N
                    Netgateuser0001 @SteveITS
                    last edited by

                    @steveits A friend of mine while i was trouble shooting this issue with the SG-2100 (he runs PF Sense v2.6 in a virtual machine via proxmox) he was able to download the game update without issue.

                    For those willing to try this update who have the SG-2100 or other Netgate hardware you can download and play Overwatch for free as in its "free to play", the game is around 30 gigs and Blizzard also needs a valid cell phone number for account authentication for the game before you can downlaod it. So if people want to give that a shot it might help in seeing how common this issue is.

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                    • S
                      SteveITS Galactic Empire @Netgateuser0001
                      last edited by

                      @netgateuser0001 Interesting. Then, not knowing anything about the game, it seems to me it's more likely something with the later FreeBSD/pfSense than the 2100 hardware. It would be interesting to know if it happens in pfSense 2.7. Hopefully someone can test that before release.

                      It's frustrating for any long download to abort but more so if it's 30 GB!

                      Pre-2.7.2/23.09: Only install packages for your version, or risk breaking it. Select your branch in System/Update/Update Settings.
                      When upgrading, allow 10-15 minutes to restart, or more depending on packages and device speed.
                      Upvote 👍 helpful posts!

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                      • P
                        PaulDG
                        last edited by

                        It doesn't abort, it just hangs, even if you exit the download client and reload, It just sits there at 92-99 %.

                        It will complete if you switch your internet source away from the SG-2100, even a cell phone's hot spot completes the download in just a few seconds.

                        PaulDG

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