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    No ip on wan

    Scheduled Pinned Locked Moved General pfSense Questions
    no ip on wan
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    • J
      JessicatheSignificant
      last edited by

      Noob here.

      15 years ago I worked as in IT as a work study. At home I ran ipcop on an old dell as a firewall/router.

      Yesterday my 1 year old ASUS router died.

      I have an old 2013 i5 I thought I could set up atleast until my ASUS router comes back from RMA.

      My ISP is USI. I called to confirm dhcp and they see the correct mac address on my pfsense installation.

      I'm not getting an ip address from them. I currently don't even know where to begin trouble shooting. I've spent time on this forum but cant find this topic. I've looked on YouTube but everybody is running a virtual machine and it looks like their problems were associated with that.

      Please help me.

      S 1 Reply Last reply Reply Quote 0
      • S
        SteveITS Galactic Empire @JessicatheSignificant
        last edited by SteveITS

        @jessicathesignificant If you have an ISP router power that off/on. Some will latch onto a MAC address.

        Pre-2.7.2/23.09: Only install packages for your version, or risk breaking it. Select your branch in System/Update/Update Settings.
        When upgrading, allow 10-15 minutes to restart, or more depending on packages and device speed.
        Upvote 👍 helpful posts!

        J 1 Reply Last reply Reply Quote 0
        • J
          JessicatheSignificant @SteveITS
          last edited by

          @steveits I don't I checked that when I called USI. USI is fiber to my apartment building and there is a CAT 7 cable to my apt. It's crazy because the system in the basement is in the laundry 100% unsecured. Anyone can disconnect or change connections with in the building. I don't want my pc connected to that without a firewall. I've complained but nothing changed.

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          • S
            SteveITS Galactic Empire @JessicatheSignificant
            last edited by

            @jessicathesignificant In our building we allow Internet by MAC address of each tenant. Otherwise anyone can connect without paying.

            Pre-2.7.2/23.09: Only install packages for your version, or risk breaking it. Select your branch in System/Update/Update Settings.
            When upgrading, allow 10-15 minutes to restart, or more depending on packages and device speed.
            Upvote 👍 helpful posts!

            J 1 Reply Last reply Reply Quote 0
            • J
              JessicatheSignificant @SteveITS
              last edited by

              @steveits okay. I don't understand are you suggesting I try something? When I called they were able to see the MAC address for the pfsense build. I'm connected directly to the wall.

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              • S
                SteveITS Galactic Empire @JessicatheSignificant
                last edited by

                @jessicathesignificant I was saying maybe they haven’t allowed it. Sounds like they can see the new one. There’s really not much to do. A default install uses DHCP for WAN. Anything logged in pfSense? Change patch cables? Swap the WAN NIC with another?

                Pre-2.7.2/23.09: Only install packages for your version, or risk breaking it. Select your branch in System/Update/Update Settings.
                When upgrading, allow 10-15 minutes to restart, or more depending on packages and device speed.
                Upvote 👍 helpful posts!

                J 2 Replies Last reply Reply Quote 0
                • J
                  JessicatheSignificant @SteveITS
                  last edited by

                  @steveits what do they need to allow? The person I talked to said it looked like the only solution is I go buy a new consumer router or I pay for business internet which comes with a static ip. Why would pfsense require a static ip?

                  I have a $150 consumer router that needs RMA, they will not send me even a temporary replacement.

                  Why would I be able to connect one router but not another? Why would I be able to connect my pc directly to the wall and it works but a pfsense router doesn't? There has to be a setting not right.

                  The trouble shooting guide

                  https://docs.netgate.com/pfsense/en/latest/troubleshooting/index.html

                  doesn't seem to address this issue.

                  I've also done hours of searching for this issue here in the forum and using Google I'm not finding a place to start, which is why I ask here. I'm not exaggerating saying I spent the entire day, Thursday, on this. I have to be just missing something, likely because my knowledge is 15 years old.

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                  • J
                    JessicatheSignificant @SteveITS
                    last edited by

                    @steveits forgot to say cables are good/ they worked on other router and/or connect pfsense to PC so I can connect to web interface of pfsense.

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                    • S
                      SteveITS Galactic Empire @JessicatheSignificant
                      last edited by

                      @jessicathesignificant pfSense doesn’t require a static IP on WAN. What isn’t working I don’t know but it’s not normal. If the logs don’t show anything on the WAN interface then I suggested replacing the NIC or you could reset to defaults.

                      Pre-2.7.2/23.09: Only install packages for your version, or risk breaking it. Select your branch in System/Update/Update Settings.
                      When upgrading, allow 10-15 minutes to restart, or more depending on packages and device speed.
                      Upvote 👍 helpful posts!

                      J 1 Reply Last reply Reply Quote 0
                      • J
                        JessicatheSignificant @SteveITS
                        last edited by

                        @steveits okay I did a reinstall. I switched Wan and Lan. It kind of resolved my that issue. But created another. I now have an ip from ISP but my pc can't connect to the pfsense. It shows the Lan created an ip 192.168.1.1 but I can't seem to connect to it. I suddenly remembered the lesson I learned about patch cables vs cross overs, likely somethingi read yesterday shook it loose. I tried adding an un managed switch I have des-1105 but it didn't help. I dont have a cross over. Is the on board nic of the PC I installed pfsense on dead? I'm getting a replacement for the doa nic. I work today I'll update tonight. Hopefully the new nic arrives and isn't doa.

                        J 1 Reply Last reply Reply Quote 0
                        • J
                          JessicatheSignificant @JessicatheSignificant
                          last edited by

                          I also just went on ebay and bought another Intel nic from a local seller I will hopefully pick up today.

                          1 Reply Last reply Reply Quote 0
                          • jimpJ jimp moved this topic from Problems Installing or Upgrading pfSense Software on
                          • J
                            JessicatheSignificant
                            last edited by

                            It's working thank you. Tomorrow I get the temporary access point for wifi. Cross fingers it goes okay.

                            I'll create a new topic if it doesn't.

                            The problem is the onboard Realtek nic is either bad or just isn't compatible with pfsense.

                            1 Reply Last reply Reply Quote 1
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