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NO DISKS FOUND WHEN INSTALLING PFSENSE

Scheduled Pinned Locked Moved Problems Installing or Upgrading pfSense Software
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  • K
    kevs
    last edited by kevs Sep 18, 2023, 9:14 AM Sep 18, 2023, 9:12 AM

    Hi Everyone,

    Can you help me out with how to solve the issue of this firewall, we are trying to reinstall the image from the USB memstick but no disk was found when trying to choose the pool type/disk drive to install the image. Does anyone can help me to reinstall the image? Please see the screenshot below for your reference. Thank you!

    44d39b53-abf6-4f33-9323-e4c8adeec42b-image.png

    B S 2 Replies Last reply Sep 18, 2023, 9:34 AM Reply Quote 0
    • B
      bingo600 @kevs
      last edited by bingo600 Sep 18, 2023, 9:35 AM Sep 18, 2023, 9:34 AM

      @kevs
      I think you have to go to the "Pool Type/Disks" , and select a disk to use.
      I just select one disk for use (think it's called ada0) on my PC's.

      I have to do that with "default ZFS" install.

      Then i can "proceed"

      Edit: Don't select your USB Bootstick .....

      If you find my answer useful - Please give the post a 👍 - "thumbs up"

      pfSense+ 23.05.1 (ZFS)

      QOTOM-Q355G4 Quad Lan.
      CPU  : Core i5 5250U, Ram : 8GB Kingston DDR3LV 1600
      LAN  : 4 x Intel 211, Disk  : 240G SAMSUNG MZ7L3240HCHQ SSD

      1 Reply Last reply Reply Quote 0
      • S
        SteveITS Galactic Empire @kevs
        last edited by Sep 18, 2023, 4:22 PM

        @kevs I don't see the page in the docs but IIRC there is a spot during the install where it shows the disk and you have to press the space bar to "check" the box to use the disk.

        Pre-2.7.2/23.09: Only install packages for your version, or risk breaking it. Select your branch in System/Update/Update Settings.
        When upgrading, allow 10-15 minutes to restart, or more depending on packages and device speed.
        Upvote 👍 helpful posts!

        K 1 Reply Last reply Sep 19, 2023, 2:51 AM Reply Quote 0
        • K
          kevs @SteveITS
          last edited by Sep 19, 2023, 2:51 AM

          Hi @SteveITS | @bingo600

          I selected the pool disks option to choose the disk drive but still no disk was found aside from the bootable USB drive. I have attached screenshots below for your reference.

          Under pool type/disks:
          b3124295-b95b-4862-ba56-32811e658cd7-image.png

          Under disks info:
          c2857fae-cfd0-4b72-97b6-e41980c662a6-image.png
          08912e2d-7962-4b45-a23e-3302f2884689-image.png

          B 1 Reply Last reply Sep 19, 2023, 4:24 AM Reply Quote 0
          • B
            bingo600 @kevs
            last edited by Sep 19, 2023, 4:24 AM

            @kevs
            I see my SATA disk listed , along with my USB Stick , when i do like you.

            Seems like pfSense can't (won't) detect your disk().
            What hardware are you using ?

            I have heard about issues with ie. HP servers & raid-controller , being undetectable.
            Prob. caused by FreeBSD not having drivers for the raid controller.

            /Bingo

            If you find my answer useful - Please give the post a 👍 - "thumbs up"

            pfSense+ 23.05.1 (ZFS)

            QOTOM-Q355G4 Quad Lan.
            CPU  : Core i5 5250U, Ram : 8GB Kingston DDR3LV 1600
            LAN  : 4 x Intel 211, Disk  : 240G SAMSUNG MZ7L3240HCHQ SSD

            K 1 Reply Last reply Sep 19, 2023, 5:53 AM Reply Quote 0
            • K
              kevs @bingo600
              last edited by Sep 19, 2023, 5:53 AM

              @bingo600

              I am using the Netgate 4100 MAX hardware, I am just reinstalling the OS since the existing OS might have a problem because I can't access the firewall and the circle light indicator was stocked in solid orange.

              When I am trying to reinstall the OS, I can't find and select the firewall hardware drive because it always says no disks found.
              The HP drive name that you've seen in the screenshot was the bootable USB drive that carries the pfSense installer.

              Hi @stephenw10 for your assistance, please, maybe you could give solutions for this firewall. Thank you!

              G 1 Reply Last reply Sep 19, 2023, 8:07 AM Reply Quote 0
              • G
                Gertjan @kevs
                last edited by Sep 19, 2023, 8:07 AM

                @kevs

                You are here : Reinstalling pfSense Plus Software

                On that page you'll find Installation Walkthrough.

                Here :

                6386e000-b18d-4099-b987-2a3621d9df78-image.png

                goto the ZFS page.

                Over there, you'll see that you have to select a drive.

                Select a disk even if there is only one in the list!

                Of course, if this 'only' disk is your USB drive, then something is wrong.

                Reboot the system, and follow the boot process closely.
                You'll see the recognized hardware enumerated during boot : does the hard disk shows up ?

                No "help me" PM's please. Use the forum, the community will thank you.
                Edit : and where are the logs ??

                K 1 Reply Last reply Sep 20, 2023, 5:47 AM Reply Quote 0
                • S
                  stephenw10 Netgate Administrator
                  last edited by Sep 19, 2023, 8:39 PM

                  What install image are you using?

                  You should see both the eMMC and SSD device listed there on a 4100 MAX. But the Plus installer should automatically select the SSD there if it detects one.

                  Steve

                  1 Reply Last reply Reply Quote 0
                  • S
                    stephenw10 Netgate Administrator
                    last edited by Sep 19, 2023, 9:12 PM

                    Like:

                    Screenshot from 2023-09-19 22-11-25.png

                    K 1 Reply Last reply Sep 20, 2023, 5:54 AM Reply Quote 0
                    • K
                      kevs @Gertjan
                      last edited by Sep 20, 2023, 5:47 AM

                      @Gertjan
                      We repeat and reboot the process multiple times but still, nothing happens even when we change the bootable USB drive it cannot find the drives.

                      1 Reply Last reply Reply Quote 0
                      • K
                        kevs @stephenw10
                        last edited by kevs Sep 20, 2023, 5:56 AM Sep 20, 2023, 5:54 AM

                        @stephenw10
                        I cannot see the drive of the hardware even after changing the bootable USB, I have attached a video below for more reference.

                        INSTALLATION VIDEO

                        1 Reply Last reply Reply Quote 0
                        • S
                          stephenw10 Netgate Administrator
                          last edited by Sep 20, 2023, 11:26 AM

                          Check the boot output. You should see both rives listed there like:

                          mmcsd0: 16GB <MMCHC TB2916 9.0 SN 5267525A MFG 02/2023 by 112 0x0000> at mmc0 50.0MHz/8bit/65535-block
                          mmcsd0boot0: 4MB partition 1 at mmcsd0
                          mmcsd0boot1: 4MB partition 2 at mmcsd0
                          mmcsd0rpmb: 4MB partition 3 at mmcsd0
                          nda0 at nvme0 bus 0 scbus0 target 0 lun 1
                          nda0: <KBG30ZMV128G TOSHIBA ADHA0102 69CPC07HPZWP>
                          nda0: Serial Number 69CPC07HPZWP
                          nda0: nvme version 1.2
                          nda0: 122104MB (250069680 512 byte sectors)
                          

                          Just to be clear that is the 23.05.1 memstick serial image you are installing from?

                          Steve

                          K 1 Reply Last reply Sep 25, 2023, 3:02 AM Reply Quote 0
                          • K
                            kevs @stephenw10
                            last edited by Sep 25, 2023, 3:02 AM

                            @stephenw10

                            Yes, I am installing the latest firmware given by TAC support but still, none of those you have mentioned are listed in the drive, my previous reply for screenshots and video are the reference that no drives were found in this firewall.

                            1 Reply Last reply Reply Quote 0
                            • S
                              stephenw10 Netgate Administrator
                              last edited by Sep 25, 2023, 12:28 PM

                              But does it show in the boot logs when booting the installer? Does it show an error against either drive or drive controller for example?

                              Lets see the full boot log.

                              1 Reply Last reply Reply Quote 0
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