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I cannot reset my password using the reset button

Scheduled Pinned Locked Moved General pfSense Questions
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  • Y
    Yet_learningPFSense
    last edited by Sep 21, 2023, 2:04 AM

    I lost the paper with the password for my netgate SG-1100 and I reset it by pressing and holding the reset button, but the password was not initialized. Does this mean that the reset button does not initialize even the password? If so, is there any other route to reset, etc.?

    J 1 Reply Last reply Sep 21, 2023, 4:03 AM Reply Quote 0
    • J
      johnpoz LAYER 8 Global Moderator @Yet_learningPFSense
      last edited by johnpoz Sep 21, 2023, 4:05 AM Sep 21, 2023, 4:03 AM

      @Yet_learningPFSense not sure what your doing with some button?

      https://docs.netgate.com/pfsense/en/latest/solutions/sg-1100/factory-reset.html
      The Netgate 1100 firewall appliance does not have a hardware button to reset the configuration to factory defaults

      But you can just set the password via console.

      reset.jpg

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      Y 2 Replies Last reply Sep 21, 2023, 8:15 AM Reply Quote 1
      • Y
        Yet_learningPFSense @johnpoz
        last edited by Yet_learningPFSense Sep 21, 2023, 8:17 AM Sep 21, 2023, 8:15 AM

        @johnpoz Thank you. I thought that was the small hole in the picture, but I was wrong. I kept thinking it was strange because the lamp was also blinking and doing other initialization moves, lol. I would like to try resetting the password in the console. alt text

        1 Reply Last reply Reply Quote 0
        • Y
          Yet_learningPFSense @johnpoz
          last edited by Sep 21, 2023, 10:03 AM

          @johnpoz I didn't expect to be able to connect to the console with the MicroUSB cable, but I was able to make the connection successfully and reset the admin password. It was a great help! Thank you very much.

          1 Reply Last reply Reply Quote 1
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