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    Intel 82574L seems to be malfunctioning

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    • W
      wudao
      last edited by

      Hello everyone!
      My router configuration is
      Intel 3855u+Intel 82574L

      I am using the serial-2.7.0-amd64.img image file, and I use BalenaEtcher software to burn pfsense onto the hard drive of msata. But after turning on, only the yellow light on the network port is on, and the green light is not on.

      Due to the fact that only laptops without a display screen are available in school, the issue cannot be resolved due to the inability to connect and use SSH. I would like to know if this network card is not supported. If not, do you have a version that supports this network card.

      1 Reply Last reply Reply Quote 0
      • stephenw10S
        stephenw10 Netgate Administrator
        last edited by

        @wudao said in Intel 82574L seems to be malfunctioning:

        Intel 3855u+Intel 82574L

        What actual hardware are you using? What board? System?

        How did you install it if you do not have a serial console?

        Steve

        W 1 Reply Last reply Reply Quote 0
        • W
          wudao @stephenw10
          last edited by

          @stephenw10
          Attempting to burn and install pfsense serial-2.7.0-amd64.img using software similar to Rufus was unsuccessful.
          Because pfsense cannot be used, currently using openwrt.
          I used software similar to Rufus to directly burn and install the operating system.

          GertjanG 1 Reply Last reply Reply Quote 0
          • GertjanG
            Gertjan @wudao
            last edited by Gertjan

            @wudao said in Intel 82574L seems to be malfunctioning:

            Attempting to burn and install pfsense serial-2.7.0-amd64.img using software similar to Rufus was unsuccessful.

            This one :

            1330520e-b3b0-4456-a1c4-ce9a12a40572-image.png

            Now you have a file :
            pfSense-CE-memstick-serial-2.7.0-RELEASE-amd64.img.gz
            About 485 Mbytes.

            Have a look at this page : Prepare a USB Memstick

            ..... you get it : use Etcher.

            edit : the classic issues still apply :

            1. USB disk broken
            2. USB drive space to small. I guess a 4 Gbytes will do.
            3. USB has already partitions or stuff like that. Use classic Windows command line commands (diskpart) do "kill" them. Be careful not to kill your own system partitions ( we all did this ones 😊 )

            No "help me" PM's please. Use the forum, the community will thank you.
            Edit : and where are the logs ??

            W 3 Replies Last reply Reply Quote 1
            • stephenw10S
              stephenw10 Netgate Administrator
              last edited by stephenw10

              The OpenWRT image is burned to the boot drive directly.

              The pfSense image is an installer that has to be run from a USB flash drive and that installs to the boot device.

              You must have a functioning console to run the installer.

              W 1 Reply Last reply Reply Quote 0
              • W
                wudao @stephenw10
                last edited by

                @stephenw10
                Thank you for your help. I will try again during the holiday

                1 Reply Last reply Reply Quote 0
                • W
                  wudao @Gertjan
                  last edited by

                  @Gertjan
                  I am using this IMG file, and I am currently trying to replace the USB drive. Thank you

                  1 Reply Last reply Reply Quote 0
                  • W
                    wudao @Gertjan
                    last edited by

                    @Gertjan
                    It still doesn't work, the internet port only lights yellow instead of green. I'll give it a try during the vacation. thank you

                    1 Reply Last reply Reply Quote 0
                    • W
                      wudao @Gertjan
                      last edited by

                      @Gertjan

                      It may be my operational issue, I will try to solve it myself.

                      1 Reply Last reply Reply Quote 0
                      • stephenw10S
                        stephenw10 Netgate Administrator
                        last edited by

                        NIC LEDs just lighting like that usually shows some sort of hardware problem to be honest.

                        I would first make sure you can see some console output from the system without the NIC installed.

                        W 1 Reply Last reply Reply Quote 0
                        • W
                          wudao @stephenw10
                          last edited by

                          @stephenw10
                          I also think it's a hardware issue, but OpenWrt can be used normally. Let's use openwrt first, and when I get home, I will output the log to check the problem. I'm going to check the document to avoid missing any key information.

                          1 Reply Last reply Reply Quote 0
                          • stephenw10S
                            stephenw10 Netgate Administrator
                            last edited by

                            Oh if OpenWRT boots and runs on the same hardware then it should be OK. Just unusual to see the LINK LEDs on a NIC lit continually like that.

                            W 1 Reply Last reply Reply Quote 0
                            • W
                              wudao @stephenw10
                              last edited by

                              @stephenw10
                              I just booted the USB drive with my laptop, it seems to be a burning issue.

                              b7845cb5-a11a-4bad-b7d0-14f91bebc0d9-image.png

                              GertjanG 1 Reply Last reply Reply Quote 0
                              • stephenw10S
                                stephenw10 Netgate Administrator
                                last edited by

                                That's a console type issue. So if it's on your laptop that what you should see if it's the memstick-serial image. That uses the serial console by default.

                                1 Reply Last reply Reply Quote 0
                                • GertjanG
                                  Gertjan @wudao
                                  last edited by

                                  @wudao said in Intel 82574L seems to be malfunctioning:

                                  my laptop

                                  That would be new.
                                  No one connects to a laptop over a serial cable to pilot the install.
                                  AFAIK : laptops have VGA screens and keyboard integrated - these devcie are known not to be headless (no screen hardware, no keyboard hardware - so a serial connection is needed to 'talk' to the device before any NIC comes alive)

                                  For a laptop I would use the other, 'VGA' version :

                                  ff9a4c96-871c-4fc7-8c97-5da6ce34eb90-image.png

                                  Btw : are you sure : a laptop ? Don't use these USB-NICs, as they can inflict "more issues".

                                  No "help me" PM's please. Use the forum, the community will thank you.
                                  Edit : and where are the logs ??

                                  1 Reply Last reply Reply Quote 0
                                  • W
                                    wudao
                                    last edited by

                                    Thank you for resolving the issue. There are no issues with the system or hardware. It's my installation issue.

                                    1 Reply Last reply Reply Quote 1
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