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    Netgate 1100 update from 23.05.1 to 23.09

    Scheduled Pinned Locked Moved
    Problems Installing or Upgrading pfSense Software
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    • O
      oldnetguy
      last edited by

      Using the web GUI on my Netgate 1100, I ran the update from 23.05.1 to 23.09. Per the GUI, the Netgate 1100 is still running 23.05.1. (While running the pfsense update, I monitor the progress and did not notice anything unusual.)

      After the restart, I encountered this on the GUI - "Netgate pfSense Plus has detected a crash report or programming bug. Click here for more information."

      I downloaded the php error log file which has multiple lines with the same content:
      [01-Dec-2023 00:29:40 UTC] PHP Warning: PHP Startup: Unable to load dynamic library 'intl.so' (tried: /usr/local/lib/php/20220829/intl.so (Shared object "libicuio.so.72" not found, required by "intl.so"), /usr/local/lib/php/20220829/intl.so.so (Cannot open "/usr/local/lib/php/20220829/intl.so.so")) in Unknown on line 0

      I checked the system log and noticed this:
      Nov 30 16:29:51 kernel pid 539 (pkg-static), jid 0, uid 0, was killed: failed to reclaim memory

      Any ideas on how to proceed toward 23.09 would be appreciated. BTW, pfSense on Netgate has been great for me over several years (since 2016?).

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      • S
        SteveITS Rebel Alliance @oldnetguy
        last edited by

        @oldnetguy Sounds low on memory. Do you have any packages installed? If so per the upgrade guide uninstall and reinstall after upgrading.

        Pre-2.7.2/23.09: Only install packages for your version, or risk breaking it. Select your branch in System/Update/Update Settings.
        When upgrading, allow 10-15 minutes to restart, or more depending on packages and device speed.
        Upvote 👍 helpful posts!

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        • stephenw10S
          stephenw10 Netgate Administrator
          last edited by

          We've seen this a few times and most have been able to complete the upgrade by running at the command line: pkg-static upgrade and then agreeing to the offered updates. Do that at the real command line not via the gui command prompt.
          Be sure to have a backup of the config file though in case you have to reinstall.

          Steve

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          • O
            oldnetguy
            last edited by

            @stephenw10 When write "using the real command prompt," please clarify that for me. Use the console interface? That I have done before.

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            • O
              oldnetguy
              last edited by

              @oldnetguy said in Netgate 1100 update from 23.05.1 to 23.09:

              When write "using the real command prompt," please clarify that for me. Use the console interface? That I have done before.

              When write "at the real command line," please clarify that for me. Use the console interface? That I have done before.

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              • stephenw10S
                stephenw10 Netgate Administrator
                last edited by

                Either at the serial console directly or via SSH.

                Not using the webgui 'command prompt' because it only returns when a commmand completes and shows nothing if it hangs.

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