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    Unresponsive SG3100

    Scheduled Pinned Locked Moved Hardware
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    • V
      vacquah
      last edited by vacquah

      I had a working SG3100 until this afternoon when I updated pfblockerNG. After the update, I rebooted the machine. Can't it back. Can't reach the web admin page. I can't access it via console. I can't access any of the ports when connected to it directly via ethernet cable. The first light on the left just blinks blue and thats it. Any ideas how I can revive this thing? It completely unresponsive.

      I am on version 23.05 ( I think). Haven't updated to the latest.

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      • S
        SteveITS Galactic Empire @vacquah
        last edited by

        @vacquah if you didn’t change to the Previous Stable branch, installing later software can break pfSense.

        https://docs.netgate.com/pfsense/en/latest/solutions/sg-3100/connect-to-console.html

        Worst case, free ticket:
        https://docs.netgate.com/pfsense/en/latest/solutions/sg-3100/reinstall-pfsense.html

        Pre-2.7.2/23.09: Only install packages for your version, or risk breaking it. Select your branch in System/Update/Update Settings.
        When upgrading, allow 10-15 minutes to restart, or more depending on packages and device speed.
        Upvote 👍 helpful posts!

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        • stephenw10S
          stephenw10 Netgate Administrator
          last edited by

          Had you connected to the console before?

          What do you see when you try to connect to the console?

          You're going to need a functioning serial console connection to either recover it or to reinstall clean.

          Steve

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