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    Failed upgrade 23.05.1 => 23.09.1

    Scheduled Pinned Locked Moved
    Problems Installing or Upgrading pfSense Software
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    • M
      mikej47
      last edited by

      This morning I attempted to upgrade my SG3100 from 23.05.1 => 23.09.1 and it's seems to have failed.
      I initiated the upgrade from the GUI as I usually do, the status bar seems to have froze after a short period of time, I tried refreshing the page cut could not longer connect.
      The SG3100 eventually rebooted and when I logged back in I noticed the SG3100 is still on the 23.05.1 version.
      I have never had this happen before.
      Fortunately the device didn't end up bricked.
      I am trying to find logs that may give me a clue as to what went wrong as I want to get on the newer version but haven't been successful.
      Any help is greatly appreciated. Thank you.

      M 1 Reply Last reply Reply Quote 0
      • M
        mikej47 @mikej47
        last edited by mikej47

        @mikej47
        I just realized the dashboard widget shows that I am still running 23.0.5.1 and 23.09.1 is available. When I click the download button I am told the Current Base System is 23.09.1, Latest Base System 23.09.1, Status: Up to date.
        Not sure why the information is different.ss 1.png
        ss 2.png

        1 Reply Last reply Reply Quote 0
        • stephenw10S
          stephenw10 Netgate Administrator
          last edited by

          It has partially upgraded and aborted the process for some reason.

          Try running: pkg-static info -x pfSense

          To see what pkgs you have currently.

          In most cases you should be able complete the upgrade by running: pkg-static upgrade and then agreeing to the available upgrades. Do that at the command line not via the gui.

          Be sure to have a backup of the config in case you do need to reinstall though.

          M 1 Reply Last reply Reply Quote 0
          • M
            mikej47 @stephenw10
            last edited by

            @stephenw10 I am having other odd issues. Via SSH I with the "admin" account the credentials will not be accepted even though they work with the gui. When I try to reboot the device via the gui the device never reboots.
            To gain access to the device via SSH I had to create a new account and add it to the "admins" group.
            The CLI via the console port seems to be locked up as well.
            When I try to reboot or halt from SSH I receive "Operation not permitted".
            Below is the output from pkg-static info -x pfSense and then the error I receive from pkg-static upgrade.
            I am not sure of the best way to proceed here.
            I have a image from TAC of 23.05.1 and 23.09.1. If I need to reload which version should I reload the device to.
            Also, the backup I have is from the state the firewall is in right now. I don't know if it can be restored to only one of these version or both?
            Ideally I would like to get this device back to normal without a reload of the OS image.
            Thank you for your assistance.
            pkg-sta tic info -x pfSense
            pfSense-23.05.1
            pfSense-Status_Monitoring-php82-1.8_3
            pfSense-base-23.09.1
            pfSense-boot-23.09.1
            pfSense-composer-deps-0.1
            pfSense-default-config-serial-23.05.1
            pfSense-kernel-pfSense-3100-23.09.1
            pfSense-pkg-aws-wizard-0.10
            pfSense-pkg-ipsec-profile-wizard-1.1_1
            pfSense-pkg-openvpn-client-export-1.9_1
            pfSense-pkg-pfBlockerNG-devel-3.2.0_6
            pfSense-repo-23.09.1
            pfSense-repoc-20230912
            pfSense-u-boot-3100-20210930_1
            pfSense-u-boot-env-20230123
            pfSense-upgrade-1.2.1
            php82-pfSense-module-0.95
            [23.05.1-RELEASE][mjnew@BLAIRMOOR-FW1.blairmoor.localdomain]/home/mjnew:
            Message from syslogd@BLAIRMOOR-FW1 at Dec 13 13:50:24 ...
            php-fpm[26501]: /index.php: Successful login for user 'admin' from: 192.168.5.10 (Local Database)

            [23.05.1-RELEASE][mjnew@BLAIRMOOR-FW1.blairmoor.localdomain]/home/mjnew: pkg-static upgrade
            pkg-static: Insufficient privilege to upgrade packages

            1 Reply Last reply Reply Quote 0
            • stephenw10S
              stephenw10 Netgate Administrator
              last edited by

              OK, so you can see it's partially upgraded. Some packages are at 23.09.1, some are still at 2305.1.

              You need to run that pkg upgrade command as admin/root. You should be able to complete the upgrade that way but be sure to have a backup of the config.

              Steve

              M 1 Reply Last reply Reply Quote 0
              • M
                mikej47 @stephenw10
                last edited by

                @stephenw10 Hi, the upgrade wouldn’t work so I tried the restore with a flash drive and my appliance now won’t boot after what looked like a successful restore.

                I get
                -sh: /etc/rc.initial: not found
                Getty repeating too quickly on port /dev/ttyu0, sleeping 30 secs

                Please help..

                M 1 Reply Last reply Reply Quote 0
                • M
                  mikej47 @mikej47
                  last edited by

                  @mikej47 Sorry for the panic. I had to select drive ada0 instead of mmcsd0. The appliance is now bootable and my configuration restore seems to have been a success!

                  1 Reply Last reply Reply Quote 1
                  • S
                    scruzuser
                    last edited by scruzuser

                    @stephenw10 I'm stuck in, sort of, the same boat. System shows 23.05.1 installed, but won't upgrade to 23.09.1. When I run pkg-static upgrade, I get error message:

                    pkg-static: Unable to open '/usr/local/etc/pkg/repos//pfSense.conf':No such file or directory
                    No active remote repositories configured.

                    Looking further:

                    % ls -l /usr/local/etc/pkg/repos//pfSense.conf
                    lrwxr-xr-x 1 root wheel 60 Nov 6 08:16 /usr/local/etc/pkg/repos//pfSense.conf -> /usr/local/etc/pfSense/pkg/repos/pfSense-repo-23_09_rel.conf
                    % ls -l /usr/local/etc/pfSense/pkg/repos
                    total 31
                    -rw-r--r-- 1 root wheel 2057 Dec 16 11:59 pfSense-repo-23_09_1_rel-cert.pem
                    -rw-r--r-- 1 root wheel 3243 Dec 16 11:59 pfSense-repo-23_09_1_rel-key.pem
                    -rw-r--r-- 1 root wheel 16 Dec 16 11:59 pfSense-repo-23_09_1_rel.abi
                    -rw-r--r-- 1 root wheel 17 Dec 16 11:59 pfSense-repo-23_09_1_rel.altabi
                    -rw-r--r-- 1 root wheel 512 Dec 16 11:59 pfSense-repo-23_09_1_rel.conf
                    -rw-r--r-- 1 root wheel 32 Dec 16 11:59 pfSense-repo-23_09_1_rel.descr
                    -rw-r--r-- 1 root wheel 11 Dec 16 11:59 pfSense-repo-23_09_1_rel.name
                    -rw-r--r-- 1 root wheel 2057 Dec 16 11:59 pfSense-repo-stable-point-cert.pem
                    -rw-r--r-- 1 root wheel 3243 Dec 16 11:59 pfSense-repo-stable-point-key.pem
                    -rw-r--r-- 1 root wheel 16 Dec 16 11:59 pfSense-repo-stable-point.abi
                    -rw-r--r-- 1 root wheel 17 Dec 16 11:59 pfSense-repo-stable-point.altabi
                    -rw-r--r-- 1 root wheel 512 Dec 16 11:59 pfSense-repo-stable-point.conf
                    -rw-r--r-- 1 root wheel 31 Dec 16 11:59 pfSense-repo-stable-point.descr
                    -rw-r--r-- 1 root wheel 12 Dec 16 11:59 pfSense-repo-stable-point.name

                    No 23_09_rel.conf file. Just 23_09_1_rel.conf. I'm hesitant to change the links w/o guidance. Sooo, any guidance available? Thank you very much.

                    stephenw10S 1 Reply Last reply Reply Quote 0
                    • stephenw10S
                      stephenw10 Netgate Administrator @scruzuser
                      last edited by

                      @scruzuser said in Failed upgrade 23.05.1 => 23.09.1:

                      pkg-static: Unable to open '/usr/local/etc/pkg/repos//pfSense.conf':No such file or directory

                      Try resaving the update branch in Sys > Update > Update Settings

                      S 1 Reply Last reply Reply Quote 0
                      • S
                        scruzuser @stephenw10
                        last edited by

                        @stephenw10 That fixed the issue. Screen now shows:

                        b9c1ee96-ecc0-4989-9cc1-a2869c79f947-image.png

                        And pkg-static upgrade shows it will "do a lot".
                        Unfortunately, I can't do the upgrade tonight, system is in use, have to schedule an update time.
                        Thank you for the guidance.

                        S 1 Reply Last reply Reply Quote 1
                        • S
                          scruzuser @scruzuser
                          last edited by

                          Today's update. I tried doing the upgrade this morning, but ended up with libssl.so.30 not found messages.
                          Found the forum posting https://forum.netgate.com/topic/183088/error-libssl-so-30-not-found-when-installing-package/12
                          but sadly I am stuck again.
                          The /usr/local/letc/pkg/repos/pfSense.conf file no longer gets created as it did with your prior advice, but there is lots more wrong now with the system after trying the pkg-static update.
                          Sad for me.

                          stephenw10S 1 Reply Last reply Reply Quote 0
                          • stephenw10S
                            stephenw10 Netgate Administrator @scruzuser
                            last edited by

                            pkg-static update only updates the available packages. The only thing that could get upgraded there is pkg itself. That can show that libssl error but not for pkg-static which is what pfSense upgrade uses.

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