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    Getting no replies from Tac Pro Team?

    Scheduled Pinned Locked Moved General pfSense Questions
    5 Posts 3 Posters 469 Views
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    • J
      Jake Biker
      last edited by

      Having problems with updates from 2.70 and migration to pro -
      Submitted support requested and got no reply.

      GertjanG 1 Reply Last reply Reply Quote 0
      • GertjanG
        Gertjan @Jake Biker
        last edited by Gertjan

        @Jake-Biker

        Which one ? - and if any, ticket ID (so a Netgate member can look it up right away - now, if they look at your question, they know 'nothing' about your request) ?

        Read the first "10" or so messages here : Home pfSense® Software Problems Installing or Upgrading pfSense Software, and you'll have most issues covered.

        The best one, the one that gives you the fastest result is : download an pfSense ISO.
        Prepare an UDB drive as stated in the doc.
        Export your current config.
        Re install pfSense.
        Import the config.
        Be patient for the the package install (if you had any).
        Done.

        You've already done this ones, as you've installed pfSEnse 2.7.0, so you know this will be fast.

        No "help me" PM's please. Use the forum, the community will thank you.
        Edit : and where are the logs ??

        J 2 Replies Last reply Reply Quote 0
        • J
          Jake Biker @Gertjan
          last edited by

          @Gertjan

          Hi Thanks for your reply,

          I completed the online request for support - but have no automatic reply with a reference - should I be getting one?

          We are experienced PFsense guys, to a certain level.
          But this is in mainline production now, so it needs supporting properly - hence the tac pro purchase.

          1 Reply Last reply Reply Quote 0
          • J
            Jake Biker @Gertjan
            last edited by

            @Gertjan

            Looks like a problem with our generic IT Email .. we are doing a message trace now.

            However - we have managed to raise a ticket on my personal email.

            Ref 2192740014

            1 Reply Last reply Reply Quote 0
            • stephenw10S
              stephenw10 Netgate Administrator
              last edited by

              I think I see the problem here. Left some notes on your TAC ticket.

              1 Reply Last reply Reply Quote 0
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