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    4100 can’t boot up after halt & power reconnected

    Scheduled Pinned Locked Moved Official Netgate® Hardware
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    • T
      tapwater
      last edited by

      Hi there,

      I halted my 4100 via the Diagnostics menu before disconnecting it from power so I could move it.

      In the new location, I reconnected the power but can’t get it to restart.

      The front panel is flashing and that’s it. No lights on the network ports.

      I tried pushing the power button. I tried holding the power button for 5 seconds. No luck.

      Any suggestions on next steps?

      S 1 Reply Last reply Reply Quote 0
      • S
        SteveITS Galactic Empire @tapwater
        last edited by

        @tapwater Describe the flashing?
        https://docs.netgate.com/pfsense/en/latest/solutions/netgate-4100/io-ports.html#led-patterns

        Or https://docs.netgate.com/pfsense/en/latest/solutions/netgate-4100/connect-to-console.html and see what is shown on screen.

        Pre-2.7.2/23.09: Only install packages for your version, or risk breaking it. Select your branch in System/Update/Update Settings.
        When upgrading, allow 10-15 minutes to restart, or more depending on packages and device speed.
        Upvote 👍 helpful posts!

        T 1 Reply Last reply Reply Quote 2
        • T
          tapwater @SteveITS
          last edited by

          @SteveITS
          They are flashing quickly in unison. It looks white to me, which is not listed in that table in the manual.

          I connected to the console via USB and am getting no response.

          S GertjanG 2 Replies Last reply Reply Quote 0
          • S
            SteveITS Galactic Empire @tapwater
            last edited by

            @tapwater Paging @stephenw10 :)

            Or, I think you can get free support for this from Netgate TAC? It's at least worth trying.

            Pre-2.7.2/23.09: Only install packages for your version, or risk breaking it. Select your branch in System/Update/Update Settings.
            When upgrading, allow 10-15 minutes to restart, or more depending on packages and device speed.
            Upvote 👍 helpful posts!

            1 Reply Last reply Reply Quote 1
            • stephenw10S
              stephenw10 Netgate Administrator
              last edited by

              Yes you should open a TAC ticket for that. https://www.netgate.com/tac-support-request

              The only time I've seen that is when deliberately trying to confuse the microcontroller. Check that the power and reset buttons 'click as expected when you press them.

              T 1 Reply Last reply Reply Quote 1
              • T
                tapwater @stephenw10
                last edited by

                @stephenw10
                Thanks, I opened one a bit earlier.

                They asked me to connect to the console. I did that yesterday, but it seems I did not pay enough attention to the docs, since I connected after powering up the device.

                Today I tried it before applying power. Once I did apply power, it started booting and seems to be healthy.

                Currently I've got my old 3100 connected to the WAN. I can't test the 4100 on the WAN unless I can get the 3100 to release the DHCP lease. Otherwise, I have to wait for the lease to expire.

                If anyone knows how to do that, I'd greatly appreciate it.

                I see some posts about renewing a lease, but none for just releasing it.

                S 1 Reply Last reply Reply Quote 0
                • S
                  SteveITS Galactic Empire @tapwater
                  last edited by

                  @tapwater There’s a button on Status/Interfaces

                  Pre-2.7.2/23.09: Only install packages for your version, or risk breaking it. Select your branch in System/Update/Update Settings.
                  When upgrading, allow 10-15 minutes to restart, or more depending on packages and device speed.
                  Upvote 👍 helpful posts!

                  1 Reply Last reply Reply Quote 1
                  • GertjanG
                    Gertjan @tapwater
                    last edited by

                    @tapwater said in 4100 can’t boot up after halt & power reconnected:

                    I connected to the console via USB and am getting no response.

                    You used the manual, and the cable that came with the box, right ?

                    No "help me" PM's please. Use the forum, the community will thank you.
                    Edit : and where are the logs ??

                    T 1 Reply Last reply Reply Quote 0
                    • T
                      tapwater @Gertjan
                      last edited by

                      @Gertjan

                      As I noted above, the first time I did it I connected the console cable after power up. Later I connected it before power up and I got a response then. That seemed to have solved the problem. Everything is working now.

                      1 Reply Last reply Reply Quote 2
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