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    Netgate 7100 firmware upgrade failed

    Official Netgate® Hardware
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    • L
      liug2
      last edited by

      I am tryiing Netgate Firmware Upgrade Package from
      https://docs.netgate.com/pfsense/en/latest/packages/netgate-firmware.html on my Netgate 7100, UI says:

      Current Firmware Version
      01.00.00.11
      Latest Firmware Version
      01.00.00.20

      But when I click "Upgrade and Reboot", it gives error:

      The following input errors were detected:

    Firmware update failed.

Netgate Firmware update output

flashrom v1.3.0 on FreeBSD 15.0-CURRENT (amd64)
flashrom is free software, get the source code at https://flashrom.org

Using clock_gettime for delay loops (clk_id: 4, resolution: 1ns).
Using region: "coreboot".
coreboot table found at 0x7f70c000.
WARNING: No chipset found. Flash detection will most likely fail.
No EEPROM/flash device found.
Note: flashrom can never write if the flash chip isn't found automatically.
Updating coreboot region  ...
Reading coreboot region...
Reading coreboot region...flashrom -p internal:boardmismatch=force -l /tmp/bios_layout -i coreboot -r /tmp/flash_backup.bin
system() exit with return_code=256, child exit status=1
      1 Reply Last reply Reply Quote 1
      • L
        liug2
        last edited by

        It seems this may be a known issue based on https://redmine.pfsense.org/issues/11970#note-5

        I am running latest 24.03-RC (24.03.r.20240416.0005), and not sure if this is a new bug or if the old one is not yet fixed.

        1 Reply Last reply Reply Quote 0
        • stephenw10S
          stephenw10 Netgate Administrator
          last edited by

          Yes, it's a known issue. Open a TAC ticket to get an older image you can update the BIOS from:
          https://www.netgate.com/tac-support-request

          Steve

          1 Reply Last reply Reply Quote 0
          • L
            liug2
            last edited by

            Thanks and I submitted the TAC request.

            1 Reply Last reply Reply Quote 1
            • G
              gkokkinis
              last edited by

              Did you end up resolving this? I'm on pfsense 24.03-RELEASE on a xg-7100 and cant upgrade my coreboot from 01.00.00.10 to 01.00.00.20.
              Thanks

              1 Reply Last reply Reply Quote 0
              • L
                liug2
                last edited by

                I got the old pfsense 21.05.1 from TAC, installed that and used Package Manager to install "(Netgate_Firmware_Upgrade sysutils 0.51)"

                Now firmware upgrade screen gives:

                SystemNetgate Firmware Upgrade

The following input errors were detected:

    This function is not available for this hardware model

                I have Netgate XG-7100 (1U) model.

                1 Reply Last reply Reply Quote 0
                • stephenw10S
                  stephenw10 Netgate Administrator
                  last edited by

                  23.05.1 is the last version that included the comnpatible flashrom. You can install that version from the Net Installer.

                  1 Reply Last reply Reply Quote 0
                  • L
                    liug2
                    last edited by

                    Based on https://redmine.pfsense.org/issues/12487 :

                    7100 on 22.01 with Netgate_Firmware_Upgrade 0.46 does not offer "Upgrade and Reboot"

With a 7100 on 21.05.1, Netgate Firmware Upgrade 0.41.2 appears to fix this bug.

                    That's why I requested 21.05.1 from TAC. After I installed 21.05.1, I can only update to Netgate_Firmware_Upgrade 0.54, and that gives me: This function is not available for this hardware model

                    Are you suggesting I should go to 23.05.1?

                    1 Reply Last reply Reply Quote 0
                    • stephenw10S
                      stephenw10 Netgate Administrator
                      last edited by

                      Yes that's what I would do. The included package with that should upgrade Coreboot in the 7100 fine.

                      1 Reply Last reply Reply Quote 0
                      • L
                        liug2
                        last edited by

                        21.05.1 only gives the option to net update to 23.01.

                        I updated to 23.01 and installed Netgate_Fimrware_Upgrade 0.56 package (included). That allowed me to update the firmware from 01.00.00.11 to 01.00.00.20.
                        Thanks!

                        1 Reply Last reply Reply Quote 1
                        • G
                          gkokkinis
                          last edited by

                          I have a 7100 too. How did you end up putting the older version on it?
                          Thank you

                          1 Reply Last reply Reply Quote 0
                          • stephenw10S
                            stephenw10 Netgate Administrator
                            last edited by

                            Open a TAC ticket and request it: https://www.netgate.com/tac-support-request

                            Or use the Net Installer to install 23.05.1. That has the required flashrom version.

                            1 Reply Last reply Reply Quote 0
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