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    Cannot reach the netgate servers please verify your network settings on Installation

    Scheduled Pinned Locked Moved Problems Installing or Upgrading pfSense Software
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    • A
      Azremen
      last edited by

      I get cannot reach the netgate servers please verify your network settings error on Installation in hyper v machine with gen 2, 8192 mb, 30 gb disk, 1 external and 1 internal network adapter, boot from harddrive and tpm enabled with 4 processor. I also checked the external switch is working or not and it does receive and send packets on windows adapter properties. Any help?

      1 Reply Last reply Reply Quote 1
      • R
        rockon365
        last edited by

        Same issue happening to me on the latest download, 24.03-beta-2.

        What is interesting is that the download filename is pfSense-plus-installer-24.02-BETA2-amd64-20240312-0600; however the console install is showing 24.03.

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        • stephenw10S
          stephenw10 Netgate Administrator
          last edited by

          The Installer version is 24.02-Beta but it can install 24.03-REL.

          If the installer fails choose 'Exit' then check the log:
          cat /var/log/daemon.log

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          • A
            Azremen @stephenw10
            last edited by Azremen

            Here is my daemon.log
            pfsense.png

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            • stephenw10S
              stephenw10 Netgate Administrator
              last edited by

              Looks like it failed to connect to NTP.

              Can you ping ews.netgate.com?

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              • A
                Azremen @stephenw10
                last edited by Azremen

                @stephenw10
                pfsense.png

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                • stephenw10S
                  stephenw10 Netgate Administrator
                  last edited by

                  Ah so DNS is not working. Are you passing DNS servers to the VM via DHCP? Are you blocking DNS somehow?

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                  • A
                    Azremen @stephenw10
                    last edited by

                    @stephenw10 I am not sure, I just bought a nested server from a company and started to install hyper-v right away and disabled the windows firewall completely at my second attempt to ensure it installs pfsense but no luck i don't know how to unblock or block a dns.

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                    • stephenw10S
                      stephenw10 Netgate Administrator
                      last edited by

                      If you boot some other VM does that have DNS?

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                      • A
                        Azremen @stephenw10
                        last edited by

                        @stephenw10 how can i check that?

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                        • stephenw10S
                          stephenw10 Netgate Administrator
                          last edited by

                          Boot something else in hyper-V. Then try to connect to a host and see if it resolves.

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                          • A
                            Azremen @stephenw10
                            last edited by

                            This is from windows server 2022 vm. I assume i need to manually adjust some settings on network adapters how can i do that?
                            1c8d84c3-3e4a-4c00-8acc-d88b70983456-image.png

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                            • stephenw10S
                              stephenw10 Netgate Administrator
                              last edited by

                              OK so it seems like whatever is running DHCP for those VMs is not passing any DNS servers. That is presumably some Hyper-V setting.

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