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    SG3100 won't boot after upgrade.

    Scheduled Pinned Locked Moved Problems Installing or Upgrading pfSense Software
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    • P
      pkinsella
      last edited by

      Hi,
      I was upgrading my SG3100 from 2.4.5 to 21.02. It was takingover 30 minutes to reconnect, so I connected via console, but got garbage output, so I can factory reset.

      Circle and Square are flashing blue brightly and quick. Diamond is not flashing.

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      • stephenw10S
        stephenw10 Netgate Administrator
        last edited by

        Hmm, from something that old I would just re-flash it to 24.03 directly. Open a ticket to get the image:
        https://www.netgate.com/tac-support-request

        Steve

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        • P
          pkinsella @stephenw10
          last edited by

          @stephenw10 Hi, Thanks for the reply. How would I re-flash it when the console just outputs garbage data instead of the menu?

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          • S
            SteveITS Galactic Empire @pkinsella
            last edited by

            @pkinsella are you using the right settings?
            https://docs.netgate.com/pfsense/en/latest/solutions/sg-3100/connect-to-console.html#terminal-settings

            Pre-2.7.2/23.09: Only install packages for your version, or risk breaking it. Select your branch in System/Update/Update Settings.
            When upgrading, allow 10-15 minutes to restart, or more depending on packages and device speed.
            Upvote šŸ‘ helpful posts!

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            • stephenw10S
              stephenw10 Netgate Administrator
              last edited by

              Yeah, depends on the garbage! šŸ˜‰

              But you should always see the initial output from uboot correctly after powering up even if pfSense fails to boot or crashes.

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              • P
                pkinsella @SteveITS
                last edited by

                @SteveITS
                I did have a number wrong. I had 15200 instead of 115200. It loaded in console and gave the correct WAN IP and showed all the VLANs correctly, but devices aren’t getting IP addresses correctly, so no network or internet access on them. They can ping them like 192.168.56.1 but they are not the correct ranges. Strange. I will try a factory reset in the morning.

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                • P
                  pkinsella
                  last edited by

                  I did a factory reset, but it’s still not working. It’s pulling a WAN IP and giving the default LAN 192.168.1.1, but when I plug in a laptop there’s no DHCP. I manually configured the IP of the laptop but I cannot ping it or load the browser windows for pfsense.

                  GertjanG 1 Reply Last reply Reply Quote 0
                  • GertjanG
                    Gertjan @pkinsella
                    last edited by

                    @pkinsella said in SG3100 won't boot after upgrade.:

                    I did a factory reset, but it’s still not working.

                    So the console menu looks like this :

                    WAN (wan)     -> ix3    -> v4/DHCP4: 192.168.10.4/24
                    LAN (lan)     -> igc0   -> v4: 192.168.1.1/24
                    

                    where the WAN shows the IP it got from the upstream "ISP" DHCP server.
                    LAN is set up as 192.168.1.1/24 - and the DHCP server on LAN is active.

                    My ISP upstream router (containing a DHCP server) gave 192.168.10.4 to pfSense.

                    No "help me" PM's please. Use the forum, the community will thank you.
                    Edit : and where are the logs ??

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                    • stephenw10S
                      stephenw10 Netgate Administrator
                      last edited by

                      Could be a switch issue on the 3100. Try running at the command line: etherswitchcfg
                      That should return the switch config but if there are errors I would try re-flashing it.

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