Can't login to GUI
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Time to find out what written here :
No "help me" PM's please. Use the forum, the community will thank you.
Edit : and where are the logs ?? -
Can you click on that to reach the crash report?
Can you visit any other page if you go to it directly? Like: https://<firewall_ip>/status_logs.php
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@Gertjan said in Can't login to GUI:
Time to find out what written here :
The web server encountered an error processing this request.
Check the Crash Reporter for details.
50x Error -
@stephenw10 said in Can't login to GUI:
Can you click on that to reach the crash report?
Can you visit any other page if you go to it directly? Like: https://<firewall_ip>/status_logs.php
Yes actually!!!
But not dashboard
What does it mean?
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Almost certainly that something on the dashboard is triggering the issue.
What widgets do you have enabled there?
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Well running that phpshell script will set the dash back to the defaults if needed. Or you can roll back the config if you just added something to the dash.
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@stephenw10 said in Can't login to GUI:
Well running that phpshell script will set the dash back to the defaults if needed. Or you can roll back the config if you just added something to the dash.
I will try rebooting tomorrow
I have not touched anything at all on the dash, so
️Another issue is - what’s the best way to troubleshoot for users in similar situations. So far no answer yet
I must tell that today's exchange was useful
Thx guys!
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Check the System and Webgui logs. Use the CLI if the webgui is not available at all.
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@chudak said in Can't login to GUI:
what’s the best way to troubleshoot for users in similar situations.
As my signature : always start looking at the logs.
Don't care if the GUI or whatever isn't working : the logs are always (every system on the planet) here : /var/log/
Logs files are always great : the tell you when the system is happy, you'll learn to see what logs look like if all is well.
When things go downhill, you'll spot the new lines / messages and these tell you what is up. -
The system is back to normal without me doing anything today !!!
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There is a GUI security feature that will lock the gui out under some attack conditions. It self locks for a specific time
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@JonathanLee said in Can't login to GUI:
There is a GUI security feature that will lock the gui out under some attack conditions. It self locks for a specific time
Really? And where is it configured and how do I know it was invoked?
I did run multiple pings from other countries, so it could be treated as an attack, I guess.
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If you fail to login 3 times from the same source IP it will get locked out by sshguard. When that happens you won't be able to connect at all. You won't see the login screen. What you're seeing is not that.
https://docs.netgate.com/pfsense/en/latest/config/advanced-admin.html#login-protection
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@stephenw10 I learned that the hard way :)
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@stephenw10 said in Can't login to GUI:
If you fail to login 3 times from the same source IP it will get locked out by sshguard. When that happens you won't be able to connect at all. You won't see the login screen. What you're seeing is not that.
https://docs.netgate.com/pfsense/en/latest/config/advanced-admin.html#login-protection
Does it expose any GUI level option?
thx it's great!
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@chudak said in Can't login to GUI:
Does it expose any GUI level option?
Not sure what you're asking there?
There are tuning options for it in the GUI. You can whitelist IPs to prevent them being blocked.
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@stephenw10 said in Can't login to GUI:
@chudak said in Can't login to GUI:
Does it expose any GUI level option?
Not sure what you're asking there?
There are tuning options for it in the GUI. You can whitelist IPs to prevent them being blocked.
Where please?
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In Sys > Adv > Admin. As shown in that linked doc.
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@chudak said in Can't login to GUI:
The system is back to normal without me doing anything today !!!
So you didn't do anything to fix it? Did you ever find a cause?
I just ran into what seems like the same thing, on one router. GUI log in succeeds ("... /index.php: Successful login for user 'admin' from...") but I can't get past the login page. I can log in via SSH.
I do not see anything useful in system.log or nginx.log, just normal logins and GET/POST. No failed login attempts that I see.
Edit: 24.03
Edit: trying direct URLs (/firewall_rules.php) still shows the login page
