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    Can't login to GUI

    Scheduled Pinned Locked Moved General pfSense Questions
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    • stephenw10S
      stephenw10 Netgate Administrator
      last edited by

      You tried multiple browsers? Multiple clients?

      Does the browser try to refresh or load?

      1 Reply Last reply Reply Quote 0
      • GertjanG
        Gertjan @chudak
        last edited by

        @chudak said in Can't login to GUI:

        (as I am away from the router)

        @chudak said in Can't login to GUI:

        when try log in, bu the browser never refreshes and renders the page

        How are you connected to pfSense ?

        No "help me" PM's please. Use the forum, the community will thank you.
        Edit : and where are the logs ??

        chudakC 1 Reply Last reply Reply Quote 0
        • chudakC
          chudak @Gertjan
          last edited by

          @Gertjan

          I tried different browsers
          Incognito etc
          I’m connecting via TS or OpenVPN

          Tried from the local to pfS machine that was connected via VNV

          chudakC 1 Reply Last reply Reply Quote 0
          • chudakC
            chudak @chudak
            last edited by

            @chudak

            That’s what I found in one of the browsers:

            Crash report begins. Anonymous machine information:

            amd64
            15.0-CURRENT
            FreeBSD 15.0-CURRENT #0 plus-RELENG_24_03-n256311-e71f834dd81: Fri Apr 19 00:28:14 UTC 2024 root@freebsd:/var/jenkins/workspace/pfSense-Plus-snapshots-24_03-main/obj/amd64/Y4MAEJ2R/var/jenkins/workspace/pfSense-Plus-snapshots-24_03-main/sources/FreeBS

            Crash report details:

            No PHP errors found.

            No FreeBSD crash data found.

            chudakC 1 Reply Last reply Reply Quote 0
            • chudakC
              chudak @chudak
              last edited by

              @chudak

              I will try rebooting tomorrow

              But it’s still interesting what went wrong without any issues or emails or anything else reported by pfS

              chudakC 1 Reply Last reply Reply Quote 0
              • chudakC
                chudak @chudak
                last edited by

                I wonder what does resetwebgui do via ssh 12) PHP shell + Netgate pfSense Plus tools

                anyone?

                1 Reply Last reply Reply Quote 0
                • stephenw10S
                  stephenw10 Netgate Administrator
                  last edited by

                  It does:

                  // parse config.xml
                  config_set_path('', parse_config(true));
                  $default_theme = "pfSense.css";
                  $default_columns = 2;
                  $default_widgets = "system_information:col1:show,interfaces:col2:show";
                  
                  echo "Resetting webGUI:\n";
                  echo "  Theme to " . $default_theme . "\n";
                  echo "  Dashboard columns to " . $default_columns . "\n";
                  echo "  Top navigation to scroll\n";
                  echo "  Widgets to System Information and Interfaces\n";
                  echo "...";
                  
                  config_set_path('system/webgui/webguicss', $default_theme);
                  config_set_path('system/webgui/dashboardcolumns', $default_columns);
                  
                  config_del_path('system/webgui/webguifixedmenu');
                  
                  config_set_path('widgets/sequence', $default_widgets);
                  
                  write_config("pfSsh.php reset webGUI");
                  
                  echo "done.\n";
                  

                  So it resets the dashboard to the default layout. Useful if you have added a broken widget for example because you are always first taken to the dashboard.

                  chudakC 1 Reply Last reply Reply Quote 0
                  • chudakC
                    chudak @stephenw10
                    last edited by

                    @stephenw10 said in Can't login to GUI:

                    It does:

                    // parse config.xml
                    config_set_path('', parse_config(true));
                    $default_theme = "pfSense.css";
                    $default_columns = 2;
                    $default_widgets = "system_information:col1:show,interfaces:col2:show";
                    
                    echo "Resetting webGUI:\n";
                    echo "  Theme to " . $default_theme . "\n";
                    echo "  Dashboard columns to " . $default_columns . "\n";
                    echo "  Top navigation to scroll\n";
                    echo "  Widgets to System Information and Interfaces\n";
                    echo "...";
                    
                    config_set_path('system/webgui/webguicss', $default_theme);
                    config_set_path('system/webgui/dashboardcolumns', $default_columns);
                    
                    config_del_path('system/webgui/webguifixedmenu');
                    
                    config_set_path('widgets/sequence', $default_widgets);
                    
                    write_config("pfSsh.php reset webGUI");
                    
                    echo "done.\n";
                    

                    So it resets the dashboard to the default layout. Useful if you have added a broken widget for example because you are always first taken to the dashboard.

                    I will wait on using it , thx

                    6aaf4533-1112-4e1f-a222-1855eda230d6-image.png

                    That's what I got on incognito browser

                    GertjanG 1 Reply Last reply Reply Quote 0
                    • GertjanG
                      Gertjan @chudak
                      last edited by

                      @chudak

                      Time to find out what written here :
                      fab51733-6b17-40a3-bc52-ee8fe332b841-image.png

                      No "help me" PM's please. Use the forum, the community will thank you.
                      Edit : and where are the logs ??

                      chudakC 1 Reply Last reply Reply Quote 0
                      • stephenw10S
                        stephenw10 Netgate Administrator
                        last edited by

                        Can you click on that to reach the crash report?

                        Can you visit any other page if you go to it directly? Like: https://<firewall_ip>/status_logs.php

                        chudakC 1 Reply Last reply Reply Quote 0
                        • chudakC
                          chudak @Gertjan
                          last edited by

                          @Gertjan said in Can't login to GUI:

                          @chudak

                          Time to find out what written here :
                          fab51733-6b17-40a3-bc52-ee8fe332b841-image.png

                          The web server encountered an error processing this request.

                          Check the Crash Reporter for details.
                          50x Error

                          1 Reply Last reply Reply Quote 0
                          • chudakC
                            chudak @stephenw10
                            last edited by chudak

                            @stephenw10 said in Can't login to GUI:

                            Can you click on that to reach the crash report?

                            Can you visit any other page if you go to it directly? Like: https://<firewall_ip>/status_logs.php

                            Yes actually!!!

                            But not dashboard

                            What does it mean?

                            1 Reply Last reply Reply Quote 0
                            • stephenw10S
                              stephenw10 Netgate Administrator
                              last edited by

                              Almost certainly that something on the dashboard is triggering the issue.

                              What widgets do you have enabled there?

                              chudakC 1 Reply Last reply Reply Quote 0
                              • chudakC
                                chudak @stephenw10
                                last edited by

                                @stephenw10

                                Hard to say, can't remember

                                I'd say all :)

                                1 Reply Last reply Reply Quote 0
                                • stephenw10S
                                  stephenw10 Netgate Administrator
                                  last edited by

                                  Well running that phpshell script will set the dash back to the defaults if needed. Or you can roll back the config if you just added something to the dash.

                                  chudakC 1 Reply Last reply Reply Quote 0
                                  • chudakC
                                    chudak @stephenw10
                                    last edited by

                                    @stephenw10 said in Can't login to GUI:

                                    Well running that phpshell script will set the dash back to the defaults if needed. Or you can roll back the config if you just added something to the dash.

                                    I will try rebooting tomorrow

                                    I have not touched anything at all on the dash, so 🤷🏼‍♂️

                                    Another issue is - what’s the best way to troubleshoot for users in similar situations. So far no answer yet

                                    I must tell that today's exchange was useful

                                    Thx guys!

                                    GertjanG 1 Reply Last reply Reply Quote 0
                                    • stephenw10S
                                      stephenw10 Netgate Administrator
                                      last edited by

                                      Check the System and Webgui logs. Use the CLI if the webgui is not available at all.

                                      1 Reply Last reply Reply Quote 0
                                      • GertjanG
                                        Gertjan @chudak
                                        last edited by

                                        @chudak said in Can't login to GUI:

                                        what’s the best way to troubleshoot for users in similar situations.

                                        As my signature : always start looking at the logs.
                                        Don't care if the GUI or whatever isn't working : the logs are always (every system on the planet) here : /var/log/
                                        Logs files are always great : the tell you when the system is happy, you'll learn to see what logs look like if all is well.
                                        When things go downhill, you'll spot the new lines / messages and these tell you what is up.

                                        No "help me" PM's please. Use the forum, the community will thank you.
                                        Edit : and where are the logs ??

                                        1 Reply Last reply Reply Quote 0
                                        • chudakC
                                          chudak
                                          last edited by

                                          The system is back to normal without me doing anything today !!!

                                          S 1 Reply Last reply Reply Quote 0
                                          • JonathanLeeJ
                                            JonathanLee
                                            last edited by

                                            There is a GUI security feature that will lock the gui out under some attack conditions. It self locks for a specific time

                                            Make sure to upvote

                                            chudakC 1 Reply Last reply Reply Quote 0
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