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    Installed pfsense but no internet

    Scheduled Pinned Locked Moved Problems Installing or Upgrading pfSense Software
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    • B Online
      bagman @stephenw10
      last edited by

      @stephenw10 so I should login to my isp router, find out the Mac address. Then input that Mac address on my pfsense wan interface?

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      • S Offline
        SteveITS Galactic Empire @bagman
        last edited by

        @bagman We mean, the MAC of what you were using (what works).

        If I plug my internet directly into my isp router it connects

        Is "my Internet" a router? A PC?

        Did you power off the ISP router?

        Only install packages for your version, or risk breaking it. Select your branch in System/Update/Update Settings.
        When upgrading, allow 10-15 minutes to reboot, or more depending on packages, CPU, and/or disk speed.
        Upvote 👍 helpful posts!

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        • stephenw10S Offline
          stephenw10 Netgate Administrator @bagman
          last edited by

          @bagman said in Installed pfsense but no internet:

          so I should login to my isp router, find out the Mac address. Then input that Mac address on my pfsense wan interface?

          Yes I would try that. It's MAC is probably also on the label.

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          • B Online
            bagman @SteveITS
            last edited by

            @SteveITS sorry for my poor explanation

            My internet= cable into my property

            Everytime I am plugging my internet directly into my pfsense pc. I then connect to it with my laptop using the lan port.

            My isp router is completely powered down when I do this.

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            • stephenw10S Offline
              stephenw10 Netgate Administrator
              last edited by

              There is probably a modem between the physical wire coming in and the Ethernet cable you connect to pfSense though?

              Rebooting that may release any MAC lock if you can't easily find the MAC of the ISP router.

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              • B Online
                bagman @stephenw10
                last edited by

                @stephenw10 my internet comes through the wall of my house into a SDX 611 GPON ONT

                I don't think it's a modem?

                chpalmerC 1 Reply Last reply Reply Quote 0
                • B Online
                  bagman @stephenw10
                  last edited by

                  @stephenw10 changing the MAC address didn't work :(

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                  • stephenw10S Offline
                    stephenw10 Netgate Administrator
                    last edited by

                    Ok, it's unlikely to be MAC locked if it's GPON. Can you tell us who your ISP is? BT?

                    I wouldn't expect anything special to be required here but some ISPs do odd things. It might require a specific client identifier or VLAN.

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                    • chpalmerC Offline
                      chpalmer @bagman
                      last edited by

                      @bagman said in Installed pfsense but no internet:

                      SDX 611 GPON

                      Its an Adtran!

                      https://www.adtran.com/en/products-and-services/sdx-600-series

                      Does your ISP use PPPoe or?

                      Around here a local ISP allows one connection. That is based on the MAC address.. The lease time is over 24 hours. Plug it out Friday night.. it will work Sunday morning.. kind of thing.

                      Triggering snowflakes one by one..
                      Intel(R) Core(TM) i5-4590T CPU @ 2.00GHz on an M400 WG box.

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                      • stephenw10S Offline
                        stephenw10 Netgate Administrator
                        last edited by

                        Oh, right of course 🤦 If it's BT (or some 3rd party ISP using them) it will be PPPoE not DHCP.

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                        • B Online
                          bagman @stephenw10
                          last edited by

                          @stephenw10 my Isp is Vodafone

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                          • B Online
                            bagman @chpalmer
                            last edited by

                            @chpalmer OK I will power off the Adtran SDX box for over 24 hours and reset the PFSense MAC address and try again.

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                            • stephenw10S Offline
                              stephenw10 Netgate Administrator @bagman
                              last edited by

                              But is it in the UK coming in over Openreach connection? If so you will need to configured PPPoE.

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                              • B Online
                                bagman @stephenw10
                                last edited by

                                @stephenw10 yes I am based in the UK, I believe it is coming in on a openreach connection.

                                What do I need to change to set it up for PPPOE?

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