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    Installed pfsense but no internet

    Scheduled Pinned Locked Moved Problems Installing or Upgrading pfSense Software
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    • B Online
      bagman @SteveITS
      last edited by

      @SteveITS sorry for my poor explanation

      My internet= cable into my property

      Everytime I am plugging my internet directly into my pfsense pc. I then connect to it with my laptop using the lan port.

      My isp router is completely powered down when I do this.

      1 Reply Last reply Reply Quote 0
      • stephenw10S Offline
        stephenw10 Netgate Administrator
        last edited by

        There is probably a modem between the physical wire coming in and the Ethernet cable you connect to pfSense though?

        Rebooting that may release any MAC lock if you can't easily find the MAC of the ISP router.

        B 1 Reply Last reply Reply Quote 0
        • B Online
          bagman @stephenw10
          last edited by

          @stephenw10 my internet comes through the wall of my house into a SDX 611 GPON ONT

          I don't think it's a modem?

          chpalmerC 1 Reply Last reply Reply Quote 0
          • B Online
            bagman @stephenw10
            last edited by

            @stephenw10 changing the MAC address didn't work :(

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            • stephenw10S Offline
              stephenw10 Netgate Administrator
              last edited by

              Ok, it's unlikely to be MAC locked if it's GPON. Can you tell us who your ISP is? BT?

              I wouldn't expect anything special to be required here but some ISPs do odd things. It might require a specific client identifier or VLAN.

              B 1 Reply Last reply Reply Quote 0
              • chpalmerC Offline
                chpalmer @bagman
                last edited by

                @bagman said in Installed pfsense but no internet:

                SDX 611 GPON

                Its an Adtran!

                https://www.adtran.com/en/products-and-services/sdx-600-series

                Does your ISP use PPPoe or?

                Around here a local ISP allows one connection. That is based on the MAC address.. The lease time is over 24 hours. Plug it out Friday night.. it will work Sunday morning.. kind of thing.

                Triggering snowflakes one by one..
                Intel(R) Core(TM) i5-4590T CPU @ 2.00GHz on an M400 WG box.

                B 1 Reply Last reply Reply Quote 0
                • stephenw10S Offline
                  stephenw10 Netgate Administrator
                  last edited by

                  Oh, right of course 🤦 If it's BT (or some 3rd party ISP using them) it will be PPPoE not DHCP.

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                  • B Online
                    bagman @stephenw10
                    last edited by

                    @stephenw10 my Isp is Vodafone

                    stephenw10S 1 Reply Last reply Reply Quote 0
                    • B Online
                      bagman @chpalmer
                      last edited by

                      @chpalmer OK I will power off the Adtran SDX box for over 24 hours and reset the PFSense MAC address and try again.

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                      • stephenw10S Offline
                        stephenw10 Netgate Administrator @bagman
                        last edited by

                        But is it in the UK coming in over Openreach connection? If so you will need to configured PPPoE.

                        B 1 Reply Last reply Reply Quote 1
                        • B Online
                          bagman @stephenw10
                          last edited by

                          @stephenw10 yes I am based in the UK, I believe it is coming in on a openreach connection.

                          What do I need to change to set it up for PPPOE?

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