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    Installed pfsense but no internet

    Scheduled Pinned Locked Moved Problems Installing or Upgrading pfSense Software
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    • B Offline
      bagman @stephenw10
      last edited by

      @stephenw10 changing the MAC address didn't work :(

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      • stephenw10S Online
        stephenw10 Netgate Administrator
        last edited by

        Ok, it's unlikely to be MAC locked if it's GPON. Can you tell us who your ISP is? BT?

        I wouldn't expect anything special to be required here but some ISPs do odd things. It might require a specific client identifier or VLAN.

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        • chpalmerC Offline
          chpalmer @bagman
          last edited by

          @bagman said in Installed pfsense but no internet:

          SDX 611 GPON

          Its an Adtran!

          https://www.adtran.com/en/products-and-services/sdx-600-series

          Does your ISP use PPPoe or?

          Around here a local ISP allows one connection. That is based on the MAC address.. The lease time is over 24 hours. Plug it out Friday night.. it will work Sunday morning.. kind of thing.

          Triggering snowflakes one by one..
          Intel(R) Core(TM) i5-4590T CPU @ 2.00GHz on an M400 WG box.

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          • stephenw10S Online
            stephenw10 Netgate Administrator
            last edited by

            Oh, right of course 🤦 If it's BT (or some 3rd party ISP using them) it will be PPPoE not DHCP.

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            • B Offline
              bagman @stephenw10
              last edited by

              @stephenw10 my Isp is Vodafone

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              • B Offline
                bagman @chpalmer
                last edited by

                @chpalmer OK I will power off the Adtran SDX box for over 24 hours and reset the PFSense MAC address and try again.

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                • stephenw10S Online
                  stephenw10 Netgate Administrator @bagman
                  last edited by

                  But is it in the UK coming in over Openreach connection? If so you will need to configured PPPoE.

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                  • B Offline
                    bagman @stephenw10
                    last edited by

                    @stephenw10 yes I am based in the UK, I believe it is coming in on a openreach connection.

                    What do I need to change to set it up for PPPOE?

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                    • stephenw10S Online
                      stephenw10 Netgate Administrator
                      last edited by

                      You need to change the connection type from DHCP to PPPoE and enter the credentials required by your ISP.

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                      • B Offline
                        bagman @stephenw10
                        last edited by

                        @stephenw10 I managed to get my PPPOE username and password from my ISP and it is now working!

                        Thank you everyone for you help.

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                        • stephenw10S Online
                          stephenw10 Netgate Administrator
                          last edited by

                          Nice. 👍

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