Can't get PPPOE to connect

[mazengh]

I can connect with a linksys router just fine, but I can't with pfsense.
note that my isp requires that i clone my pc mac address, which I already did for the linksys router, and pfsense, and i entered the same username and password for linksys, and for pfsense.

the ppp log shows what's below…

Oct 11 12:46:06 ppp: [wan_link0] PPPoE: Connecting to 'globalProISP'
Oct 11 12:46:06 ppp: PPPoE: rec'd ACNAME "NH"
Oct 11 12:46:15 ppp: [wan_link0] PPPoE connection timeout after 9 seconds
Oct 11 12:46:15 ppp: [wan_link0] Link: DOWN event
Oct 11 12:46:15 ppp: [wan_link0] LCP: Down event
Oct 11 12:46:15 ppp: [wan_link0] Link: reconnection attempt 15 in 1 seconds
Oct 11 12:46:16 ppp: [wan_link0] Link: reconnection attempt 15
Oct 11 12:46:16 ppp: [wan_link0] PPPoE: Connecting to 'globalProISP'
Oct 11 12:46:16 ppp: PPPoE: rec'd ACNAME "NH"
Oct 11 12:46:25 ppp: [wan_link0] PPPoE connection timeout after 9 seconds

[jimp]

If you filled in the service name field, try leaving it blank instead.

[mazengh]

I tried with empty service name, still the same issue… ppp log below

Oct 12 19:19:00 ppp: [wan_link0] Link: reconnection attempt 12 in 4 seconds
Oct 12 19:19:04 ppp: [wan_link0] Link: reconnection attempt 12
Oct 12 19:19:04 ppp: [wan_link0] PPPoE: Connecting to ''
Oct 12 19:19:04 ppp: PPPoE: rec'd ACNAME "NH"
Oct 12 19:19:13 ppp: [wan_link0] PPPoE connection timeout after 9 seconds
Oct 12 19:19:13 ppp: [wan_link0] Link: DOWN event
Oct 12 19:19:13 ppp: [wan_link0] LCP: Down event
Oct 12 19:19:13 ppp: [wan_link0] Link: reconnection attempt 13 in 1 seconds
Oct 12 19:19:14 ppp: [wan_link0] Link: reconnection attempt 13
Oct 12 19:19:14 ppp: [wan_link0] PPPoE: Connecting to ''
Oct 12 19:19:14 ppp: PPPoE: rec'd ACNAME "NH"
Oct 12 19:19:23 ppp: [wan_link0] PPPoE connection timeout after 9 seconds
Oct 12 19:19:23 ppp: [wan_link0] Link: DOWN event
Oct 12 19:19:23 ppp: [wan_link0] LCP: Down event
Oct 12 19:19:23 ppp: [wan_link0] Link: reconnection attempt 14 in 1 seconds
Oct 12 19:19:24 ppp: [wan_link0] Link: reconnection attempt 14
Oct 12 19:19:24 ppp: [wan_link0] PPPoE: Connecting to '*'
Oct 12 19:19:24 ppp: PPPoE: rec'd ACNAME "NH"