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    503 - Service Not Available and webintefrace really slow after upgrade

    Scheduled Pinned Locked Moved Problems Installing or Upgrading pfSense Software
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    • M Offline
      MaxFontana
      last edited by

      Hi. Just ran an upgrade from 1.2.3 to 2.0 rc3 and everything went smoothly.
      The only thing I notice is that the webinterface is now way too slow! Usually it takes from 5 to 15 seconds for changing a tabs or even worse, I get a 503 - Service Not Available.
      Pfsense is installed on a Dell R310 Intel I5 and 4 GB Ram.
      Any suggestions?
      many thanks in advance,
      Max
      Italy

      [upgraded]
      It seems to be something related to the lan interface and not the web service. Ssh access gets stuck most of the time.

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      • W Offline
        wallabybob
        last edited by

        CPU busy?

        Errors on LAN interface?

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        • M Offline
          MaxFontana
          last edited by

          @wallabybob:

          CPU busy?

          ooops CPU usage constantly near 100% !!!
          How can I identify what's eating all the cpu?
          thanks and sorry but I'm a newbie
          Max

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          • W Offline
            wallabybob
            last edited by

            pfSense shell command # top -S -H should give some clues.

            Perhaps you have inadvertently enabled polling - see System -> Advanced, click on the Networking tab.

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            • M Offline
              MaxFontana
              last edited by

              @wallabybob:

              pfSense shell command # top -S -H should give some clues.

              Perhaps you have inadvertently enabled polling - see System -> Advanced, click on the Networking tab.

              Device polling disabled. This is a screenshot of top -S -H
              PID USERNAME PRI NICE  SIZE    RES STATE  C  TIME  WCPU COMMAND
                11 root    171 ki31    0K    32K CPU3    3 188:44 100.00% {idle: cpu3}
                11 root    171 ki31    0K    32K CPU1    1 188:40 100.00% {idle: cpu1}
                11 root    171 ki31    0K    32K CPU2    2 188:37 100.00% {idle: cpu2}
                11 root    171 ki31    0K    32K RUN    0 188:14 100.00% {idle: cpu0}
                  0 root      76    0    0K    48K sched  0  1:31  0.00% {swapper}
                12 root    -68    -    0K  160K WAIT    3  0:43  0.00% {irq256: bce0}
                12 root    -68    -    0K  160K WAIT    1  0:29  0.00% {irq258: bce2}
                12 root    -32    -    0K  160K WAIT    2  0:28  0.00% {swi4: clock}
              15465 root      44    0  3448K  1448K select  1  0:12  0.00% syslogd
              37140 root      44    0 53888K 24024K accept  0  0:08  0.00% php
              37404 root      67    0 53888K 22256K accept  1  0:04  0.00% php
                14 root    -16    -    0K    8K -      2  0:04  0.00% yarrow
              16118 root      44    0  3316K  924K piperd  0  0:03  0.00% logger
                12 root    -68    -    0K  160K WAIT    2  0:02  0.00% {irq259: bce3}
              16028 root      44    0  5912K  2852K bpf    2  0:01  0.00% tcpdump
              37009 root      58    0 53888K 20684K accept  0  0:01  0.00% php
              7835 root      76  20  3656K  1512K wait    3  0:01  0.00% sh
              36705 root      44    0 54912K 19280K accept  0  0:01  0.00% php
              35755 root      44    0  6588K  3824K kqread  2  0:01  0.00% lighttpd
                  8 root      44    -    0K    8K pftm    2  0:00  0.00% pfpurge
                  3 root      -8    -    0K    8K -      2  0:00  0.00% g_up
              58156 root      44    0  3316K  1344K select  0  0:00  0.00% apinger
                  2 root      -8    -    0K    8K -      2  0:00  0.00% g_event
                22 root      44    -    0K    8K syncer  2  0:00  0.00% syncer
                12 root    -64    -    0K  160K WAIT    1  0:00  0.00% {irq20: atapci0}
                12 root    -64    -    0K  160K WAIT    2  0:00  0.00% {irq22: ehci0 ehc}
                15 root    -64    -    0K    64K -      0  0:00  0.00% {usbus1}
                  4 root      -8    -    0K    8K -      3  0:00  0.00% g_down
                12 root    -32    -    0K  160K WAIT    0  0:00  0.00% {swi4: clock}
                15 root    -64    -    0K    64K -      2  0:00  0.00% {usbus1}
                15 root    -64    -    0K    64K -      3  0:00  0.00% {usbus0}
              39094 root      44    0  5116K  3404K select  2  0:00  0.00% openvpn
                15 root    -64    -    0K    64K -      2  0:00  0.00% {usbus0}
              60860 nobody    44    0  5556K  2624K select  0  0:00  0.00% dnsmasq
                12 root    -32    -    0K  160K WAIT    1  0:00  0.00% {swi4: clock}
              15311 root      44    0  7992K  3532K select  2  0:00  0.00% sshd
                40 root      -8    -    0K    8K mdwait  0  0:00  0.00% md0
              36190 root      76    0 52864K 10600K wait    2  0:00  0.00% php

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              • M Offline
                MaxFontana
                last edited by

                Here is the rrd_graph

                [update]
                I also tried twice a new fresh install but the machine hangs while configuring the interfaces. I have a spare firewall pc (same hardware) and tomorrow I'll make some tests on it.

                status_rrd_graph_img.php.png
                status_rrd_graph_img.php.png_thumb

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                • W Offline
                  wallabybob
                  last edited by

                  I think the RRD graph is showing a sudden jump in the number of processes (not CPU utilisation) from about 40 to about 100 at around 1230,

                  The top output doesn't suggest your system is CPU bound - with four CPUs apparently idle there should be plenty of spare CPU.

                  What about errors on the interfaces? What is reported by pfSense shell command # netstat -i

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                  • T Offline
                    thinktank
                    last edited by

                    Is this issue resolved? I'm having the exact same problem with my Dell R310. Tested with i386 and amd64 builds.

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                    • W Offline
                      wallabybob
                      last edited by

                      @thinktank:

                      Is this issue resolved?

                      Apparently not in that the information flow dried up leaving a couple of unanswered questions.

                      @thinktank:

                      I'm having the exact same problem with my Dell R310.

                      Then please provide the information requested in earlier replies. And when providing the top -S -H output please don't cut off the top few lines which give the number of processes and memory and swap use summary.

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                      • stephenw10S Offline
                        stephenw10 Netgate Administrator
                        last edited by

                        Anybody using Dell hardware with a multiport broadcom based NIC should at least try the broadcom settings here:
                        http://doc.pfsense.org/index.php/Tuning_and_Troubleshooting_Network_Cards
                        This seems to cause a range of symptoms.

                        Steve

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                        • T Offline
                          thinktank
                          last edited by

                          It seems I have narrowed my problem to the bcm network cards. Whenever I plug a network cable into one of these, the system becomes unresponsive.
                          I can't even get a terminal session, so i can't run top command.

                          I'll take stephenw10's advice and give the tweaking a shot. I'll post back with the results.

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                          • T Offline
                            thinktank
                            last edited by

                            I disabled the ports connected on my switch connected to the broadcom network cards and my system became responsive again. I then logged in to the box with ssh, started top -S -H and enabled the ports again. Voila the box became totally unresponsive again. Top command also seems to be locked up. Here is the output from the top command:

                            
                            last pid: 17723;  load averages:  0.00,  0.00,  0.00                                                                                         up 0+19:29:52  10:45:26
                            143 processes: 9 running, 94 sleeping, 40 waiting
                            CPU:  0.0% user,  0.0% nice,  0.0% system,  0.0% interrupt,  100% idle
                            Mem: 40M Active, 13M Inact, 115M Wired, 84K Cache, 24M Buf, 2820M Free
                            Swap: 8192M Total, 8192M Free
                            
                              PID USERNAME PRI NICE   SIZE    RES STATE   C   TIME   WCPU COMMAND
                               11 root     171 ki31     0K    64K CPU7    7  19.4H 100.00% {idle: cpu7}
                               11 root     171 ki31     0K    64K CPU6    6  19.4H 100.00% {idle: cpu6}
                               11 root     171 ki31     0K    64K CPU5    5  19.4H 100.00% {idle: cpu5}
                               11 root     171 ki31     0K    64K CPU4    4  19.4H 100.00% {idle: cpu4}
                               11 root     171 ki31     0K    64K CPU3    3  19.4H 100.00% {idle: cpu3}
                               11 root     171 ki31     0K    64K CPU1    1  19.4H 100.00% {idle: cpu1}
                               11 root     171 ki31     0K    64K RUN     2  19.4H 100.00% {idle: cpu2}
                               11 root     171 ki31     0K    64K CPU0    0  19.4H 99.27% {idle: cpu0}
                               12 root     -32    -     0K   320K WAIT    1   2:40  0.00% {swi4: clock}
                                0 root      76    0     0K   176K sched   0   1:18  0.00% {swapper}
                            18965 root      44    0  3316K  1340K select  2   0:18  0.00% apinger
                               12 root     -44    -     0K   320K WAIT    3   0:05  0.00% {swi1: netisr 0}
                                3 root      -8    -     0K     8K -       0   0:02  0.00% g_up
                               12 root     -64    -     0K   320K WAIT    7   0:02  0.00% {irq20: atapci0}
                               12 root     -68    -     0K   320K WAIT    0   0:02  0.00% {irq256: igb0:que}
                               12 root     -64    -     0K   320K WAIT    7   0:02  0.00% {irq22: ehci0 ehc}
                               14 root     -16    -     0K     8K -       2   0:02  0.00% yarrow
                            28786 root      44    0 53596K 20084K lockf   5   0:01  0.00% php
                               12 root     -32    -     0K   320K WAIT    1   0:01  0.00% {swi4: clock}
                                2 root      -8    -     0K     8K -       2   0:01  0.00% g_event
                               15 root     -64    -     0K    64K -       5   0:01  0.00% {usbus0}
                               12 root     -68    -     0K   320K WAIT    7   0:01  0.00% {irq274: bce0}
                                9 root      -8    -     0K     8K m:w1    5   0:01  0.00% g_mirror pfSenseMir
                                4 root      -8    -     0K     8K -       0   0:01  0.00% g_down
                               15 root     -64    -     0K    64K -       2   0:01  0.00% {usbus1}
                               12 root     -32    -     0K   320K WAIT    4   0:01  0.00% {swi4: clock}
                               15 root     -64    -     0K    64K -       3   0:01  0.00% {usbus0}
                               23 root      44    -     0K     8K syncer  2   0:01  0.00% syncer
                               15 root     -64    -     0K    64K -       6   0:01  0.00% {usbus1}
                               12 root     -32    -     0K   320K WAIT    2   0:00  0.00% {swi4: clock}
                               12 root     -68    -     0K   320K WAIT    5   0:00  0.00% {irq261: igb0:que}
                            12474 root      44    0  5912K  2352K bpf     0   0:00  0.00% tcpdump
                            24959 root      57    0 54620K 20024K keglim  2   0:00  0.00% php
                               12 root     -24    -     0K   320K WAIT    0   0:00  0.00% {swi6: task queue}
                               12 root     -32    -     0K   320K WAIT    2   0:00  0.00% {swi4: clock}
                               12 root     -32    -     0K   320K WAIT    1   0:00  0.00% {swi4: clock}
                               12 root     -68    -     0K   320K WAIT    1   0:00  0.00% {irq257: igb0:que}
                               12 root     -68    -     0K   320K WAIT    3   0:00  0.00% {irq259: igb0:que}
                            25118 root      44    0 53596K 16780K accept  0   0:00  0.00% php
                                8 root      44    -     0K     8K pftm    2   0:00  0.00% pfpurge
                               24 root      59    -     0K     8K sdflus  2   0:00  0.00% softdepflush
                               22 root      59    -     0K     8K vlruwt  2   0:00  0.00% vnlru
                               12 root     -68    -     0K   320K WAIT    7   0:00  0.00% {irq263: igb0:que}
                               21 root      59    -     0K     8K psleep  2   0:00  0.00% bufdaemon
                            13518 root      45    0 53596K 19708K keglim  5   0:00  0.00% php
                               12 root     -32    -     0K   320K WAIT    3   0:00  0.00% {swi4: clock}
                            12091 root      44    0  4944K  2492K select  7   0:00  0.00% syslogd
                               12 root     -32    -     0K   320K WAIT    7   0:00  0.00% {swi4: clock}
                            42301 root      44    0  3712K  2028K CPU2    2   0:00  0.00% top
                            25939 root      64   20  6588K  4336K keglim  6   0:00  0.00% lighttpd
                            42511 _ntp      44    0  3316K  1344K select  2   0:00  0.00% ntpd
                               12 root     -68    -     0K   320K WAIT    6   0:00  0.00% {irq262: igb0:que}
                               20 root      76 ki-6     0K     8K pollid  2   0:00  0.00% idlepoll
                            58160 root      44    0  3404K  1372K nanslp  2   0:00  0.00% cron
                               40 root      -8    -     0K     8K mdwait  2   0:00  0.00% md0
                             1389 root      64   20  7992K  3544K select  7   0:00  0.00% sshd
                             6888 root      68    0  3316K  1040K nanslp  0   0:00  0.00% minicron
                               17 root      59    -     0K     8K psleep  0   0:00  0.00% pagedaemon
                            
                            
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                            • T Offline
                              thinktank
                              last edited by

                              After taking this textdump I had to reboot since the system became unresponsive. Currently the system is not booting properly. It hangs after Starting Cron … Done.
                              No debug messages. I haven't added the tuning parameters in loader.local yet, so i know thats not the problem.

                              I'm one inch from using the two R310's as paperweights and getting new hardware  ;D

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                              • stephenw10S Offline
                                stephenw10 Netgate Administrator
                                last edited by

                                This looks a lot like the broadcom problem mentioned in the guide. Something in the driver/hardware combination causes it to use way more mbufs than other cards. If you get it to reboot what is your mbuf usage on the dashboard?
                                Alternatively:

                                No problems on my boxes with that driver but if you are on the 64bit build do a netstat -m and check the following line

                                0/0/0 requests for mbufs denied (mbufs/clusters/mbuf+clusters)

                                If they are NOT zero then increase the value of kern.ipc.nmbclusters.

                                Are you running 64bit?

                                Steve

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                                • T Offline
                                  thinktank
                                  last edited by

                                  At first I went for 64-bit, but after a while of headbashing i swapped it in for 32-bit.

                                  Didn't manage to get the 32-bit booting again so now i'm back in 64-bit.

                                  I'll do some checking today and i'll post all debug informasjon I can get hold of.

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                                  • T Offline
                                    thinktank
                                    last edited by

                                    Here is a little update.

                                    I have just reinstalled Pfsense with 64-bit. I'm currently only using the two Intel cards.

                                    System seems responsive so far but the MBUF is: 17670/25600.

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                                    • T Offline
                                      thinktank
                                      last edited by

                                      Added the following to loader.conf.local:

                                      kern.ipc.nmbclusters="131072"
                                      hw.bce.tso_enable=0
                                      hw.pci.enable_msix=0
                                      
                                      

                                      This seems to have fixed the issues. I'll let it run for week and do some stresstesting, but so far it seems stable.

                                      A big thanks to wallabybob and stephenw10 for helping me out!

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                                      • S Offline
                                        stratoscott
                                        last edited by

                                        Hello,
                                        these settings are avalaible on pf 2.0.1 amd64 ?
                                        Thanks

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                                        • T Offline
                                          thinktank
                                          last edited by

                                          Hi,

                                          Yes, you have to create the loader.conf.local in /boot/

                                          Add these three lines:

                                          kern.ipc.nmbclusters="131072"
                                          hw.bce.tso_enable=0
                                          hw.pci.enable_msix=0
                                          

                                          And reboot.

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                                          • M Offline
                                            MaxFontana
                                            last edited by

                                            Sorry for this long delay. Being actually the one who posted this request, implies at least an update from me ;-)
                                            I can confirm that modifying the above mentioned files did the trick! Everything running flawlessly! ( using a del r210 with a Broadcom card and an Intel I3 cpu)
                                            Thanks so much for your help!
                                            Regards
                                            max
                                            Italy

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