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    NUT APC Smart UPS 1500 Service Failed to Start

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    • U
      UnderCover
      last edited by

      After configuring Nut I am getting service failed to start

      Here is my configuration

      UPS Monitoring: Local UPS
      Local UPS Name: Battery2
      Local UPS Model: APC Smart-UPS USB
      Local UPS Port: auto (usb only)

      the rest of the fields are blank

      I have also tried witha  serial cable and got the same result.

      Any ideas?

      1 Reply Last reply Reply Quote 0
      • R
        rsw686
        last edited by

        The UPS might not be supported with NUT 2.0.4. Try starting it from the console and see what the error is.

        /usr/local/etc/rc.d/nut.sh start

        Regarding your other post.

        Since pfSense is based on FreeBSD 6.2 we won't be moving to NUT 2.2.0 until either the 6.2 package is updated or pfSense moves to FreeBSD 6.3.

        This is NOT supported, but you can install NUT 2.2.0 from the console with the following commands. This is using the 6.3 package, but it seemed to work when I tested it.

        pkg_delete nut-2.0.4
        pkg_add ftp://ftp.freebsd.org/pub/FreeBSD/ports/i386/packages-6.3-release/All/nut-2.2.0.tbz

        Then you would need to modify /usr/local/pkg/nut.xml and change newhidups to usbhid-ups.

        After that navigate to the NUT pfSense webgui page, select the APC Smart-UPS USB model and click Change.

        Again this is all the help I can provide on this. Only try this if you are comfortable with the console and are willing to reinstall pfSense if you mess up your install.

        1 Reply Last reply Reply Quote 0
        • U
          UnderCover
          last edited by

          i get this error when i try to manually uninstall

          pkg_delete nut-2.0.4

          pkg_delete: package 'nut-2.0.4' is required by these other packages
          and may not be deinstalled:
          nut-usb-2.0.4

          so i went ot the gui and hit the x on th nut package in installed packages and it deleted ok

          then i did this and it gave me the warning below

          pkg_add ftp://ftp.freebsd.org/pub/FreeBSD/ports/i386/packages-6.3-release/All/nut-2.2.0bz

          Fetching ftp://ftp.freebsd.org/pub/FreeBSD/ports/i386/packages-6.3-release/All/nut-2.2.0.z… Done.
          pkg_add: warning: package 'nut-2.2.0' requires 'perl-5.8.8_1', but 'perl-5.8.8' is instald

          then i navigated to /usr/local/pkg/

          and there is no nut.xml

          ls

          bandwidthd.inc          miniupnpd.xml           openvpn_cli.xml
          bandwidthd.xml          olsrd.xml               openvpn_csc.xml
          carp.xml                openntpd.inc            pf
          carp_settings.xml       openntpd.xml            routed
          miniupnpd.inc           openvpn.xml             sasyncd.xml

          pwd

          /usr/local/pkg

          also on the web gui there is no installed package with the word nut in it

          so where do i go from next?

          Thanks for your time and help

          EDIT:

          just for testing..

          I uninstalled 2.2.0 and installed the nut 2.0.4 from the web interface and reconfigured the nut gui to SMART-UPS USB and ran the command you told me

          /usr/local/etc/rc.d/nut.sh start

          starting newhidups
          Network UPS Tools - UPS driver controller 2.0.4
          Network UPS Tools: New USB/HID UPS driver 0.28 (2.0.4)

          No matching USB/HID UPS found
          Driver failed to start (exit status=1)
          newhidups failed to start

          1 Reply Last reply Reply Quote 0
          • R
            rsw686
            last edited by

            Did you try to start it from the console with nut.sh??

            Like I said it is NOT supported. I might not give directions next time as I really don't want to deal with this. The correct thing would have been to uninstall nut-usb-2.0.4 like it mentioned when you went to delete nut-2.0.4. Then you could have removed it.

            The reason the nut.xml file isn't there is you removed the package from the gui. That removes the pfSense gui files for it. I'm thinking you will need to uninstall nut-2.2.0 from the console, reinstall the package, remove nut-2.0.4, then reinstall nut-2.2.0.

            1 Reply Last reply Reply Quote 0
            • U
              UnderCover
              last edited by

              thank you for your help

              /usr/local/etc/rc.d/nut.sh start

              starting usbhid-ups
              Network UPS Tools - UPS driver controller 2.2.0
              Network UPS Tools: 0.28 USB communication driver 0.28 - core 0.30 (2.2.0)

              No matching HID UPS found
              Driver failed to start (exit status=1)
              usbhid-ups failed to start

              i still get this error… i guess my APC Smart UPS 1500 is not supported, i am going to try my serial cable and see if i can get any luck out of that

              1 Reply Last reply Reply Quote 0
              • U
                UnderCover
                last edited by

                SUCCESS

                i got the serial cable to work with it

                /usr/local/etc/rc.d/nut.sh start

                starting apcsmart
                Network UPS Tools - UPS driver controller 2.2.0
                Network UPS Tools (version 2.2.0) - APC Smart protocol driver
                        Driver version 1.99.8, command table version 2.0
                Detected Smart-UPS 1500 [AS0741231626(] on /dev/ttyd0
                starting upsd
                Network UPS Tools upsd 2.2.0
                listening on 0.0.0.0 port 3493
                Connected to UPS [Battery2]: apcsmart-Battery2
                starting upsmon
                Network UPS Tools upsmon 2.2.0
                UPS: Battery2@localhost (master) (power value 1)
                Using power down flag file /etc/killpower

                thanks for your help!

                guess usb is still in development

                1 Reply Last reply Reply Quote 0
                • U
                  UnderCover
                  last edited by

                  btw….

                  I reverted to the offical 2.0.4 beta package

                  i changed the settings to use my APC Smart UPS 1500 to use a black serial cable

                  it works perfectly

                  thanks for all your help!

                  1 Reply Last reply Reply Quote 0
                  • dotdashD
                    dotdash
                    last edited by

                    FWIW, I had a similar issue. Did a fresh install on RC3 on a box that was previously running an older version- beta2, rc1, I forget. Nut was monitoring an APC Smart-UPS 1500 via USB. Re-loaded the packages after restoring the config, but nut would not start. Deleted nut-usb and nut 2.0.4, and loaded nut 2.2.0. Modified the nut.xml, re-selected Smart-UPS (USB), and saved. Worked fine for me.

                    1 Reply Last reply Reply Quote 0
                    • V
                      Visseroth
                      last edited by

                      How did you go about getting around the required packages?

                      And forgive me for asking but how do you install nut 2.2? Where is the package located once downloaded.

                      We have had quite a winter here and people and trees are constantly hitting power lines and messing up the power and I would really love to have this working.

                      I have a APC 750 VA UPS and it only has a USB interface.

                      1 Reply Last reply Reply Quote 0
                      • dotdashD
                        dotdash
                        last edited by

                        Here are the notes, adjusted to the currently available package.
                        I haven't had to try it recently, so It may work or it may not. The process is after all, unsupported.
                        Hope these help, but I can't really provide any more help- I was just following rsw686's notes:

                        fetch ftp://ftp.freebsd.org/pub/FreeBSD/ports/i386/packages-stable/All/nut-2.2.0_1.tbz
                        pkg_delete nut-usb-2.0.4
                        pkg_delete nut-2.0.4
                        fetch ftp://ftp.freebsd.org/pub/FreeBSD/ports/i386/packages-stable/All/net-snmp-5.3.2_1.tbz
                        pkg_add net-snmp-5.3.2_1.tbz
                        pkg_add nut-2.2.0_1.tbz

                        edit /usr/local/pkg/nut.xml

                        under APC Smart-UPS USB
                        changed newhidups05 to usbhid-ups00

                        webgui-
                        nut, config, select APC Smart-UPS USB, save

                        1 Reply Last reply Reply Quote 0
                        • V
                          Visseroth
                          last edited by

                          I am getting the error…...

                          # pkg_add net-snmp-5.3.2_1.tbz
pkg_add: package 'net-snmp-5.3.2_1' or its older version already installed

                          unfortunately I don't know what prior version is installed. Any help?

                          1 Reply Last reply Reply Quote 0
                          • jahonixJ
                            jahonix
                            last edited by

                            pkg_info shows which packages are installed.

                            1 Reply Last reply Reply Quote 0
                            • V
                              Visseroth
                              last edited by

                              Well thank you  for the reply. Apparently I'm not having any luck and am afraid of breaking my box so I just hope that some time soon nut 2.2 will be added to the packages.

                              1 Reply Last reply Reply Quote 0
                              • jahonixJ
                                jahonix
                                last edited by

                                Does pkg_info show any installed net-snmp… infos?

                                1 Reply Last reply Reply Quote 0
                                • V
                                  Visseroth
                                  last edited by

                                  Well, don't know now. I gave up and maybe for the better, for the reason posted in http://forum.pfsense.org/index.php/topic,7832.0.html

                                  1 Reply Last reply Reply Quote 0
                                  • D
                                    DAPBENJAMIN
                                    last edited by

                                    Hi,

                                    I made the change as suggested above:
                                    "
                                    Then you would need to modify /usr/local/pkg/nut.xml and change newhidups to usbhid-ups.
                                    "

                                    And now my Back-UPS ES 650 works perfectly.

                                    ![Back-UPS ES 650.jpg](/public/imported_attachments/1/Back-UPS ES 650.jpg)
                                    ![Back-UPS ES 650.jpg_thumb](/public/imported_attachments/1/Back-UPS ES 650.jpg_thumb)

                                    1 Reply Last reply Reply Quote 0
                                    • U
                                      UnderCover
                                      last edited by

                                      since we have gone to freebsd 7….

                                      are you going to update nut 2.0.4 to the latest out and make it available for the 1.2.1 test snapshots to download?

                                      1 Reply Last reply Reply Quote 0
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