Netgate Discussion Forum
    • Categories
    • Recent
    • Tags
    • Popular
    • Users
    • Search
    • Register
    • Login

    New Install 2.15 Fatal trap 9: general protection fault while in kernel mode

    Scheduled Pinned Locked Moved Problems Installing or Upgrading pfSense Software
    3 Posts 2 Posters 2.2k Views
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • D
      dooldeniya
      last edited by

      Hi All,
      I'm a pfsense noob installing for the first time.  setup is below:

      Motherboard - http://www.newegg.com/Product/Product.aspx?Item=N82E16813132097&cm_re=AM1--13-132-097--Product

      Processor - http://www.newegg.com/Product/Product.aspx?Item=N82E16819113364&cm_re=AM1--19-113-364--Product

      NIC - Intel Pro/1000 Pt Quad Port Lp Svr Adptr EXPI9404PTLBLK

      I am getting the following error intermittently on startup as well as once pfsense is loaded.

      Fatal trap 9: general protection fault while in kernel mode cupid =0; apic id = 00
      instruction pointer =0x20:0xffffffff80201ada
      stack pointer = 0x28 :0xffffffff8167789c0
      frame pointer = 0x28 :0xffffffff81678a30
      code segment = base 0x0, limit 0xfffff, toe 0x1b
                          = DPL 0, press 1, long 1, def32 0, gran 1
      processor eflags = interrupt enabled, resume, IOPL = 0
      current process =0 (swapper)

      1 Reply Last reply Reply Quote 0
      • stephenw10S
        stephenw10 Netgate Administrator
        last edited by

        Well it appears to some sort of ACPI error. Are you running the latest bios? There looks to be one dated 28/9/14 which claims to 'improve system stability'.
        Try disabling everything you don't need, on-board audio etc. Try to disable USB3 as that isn't supported in 2.1.5. Try disbling ACPI completely if you can. You will loose some functionality but if it then run stably you'll have something to work from.

        Steve

        1 Reply Last reply Reply Quote 0
        • D
          dooldeniya
          last edited by

          I had updated the the latest BIOS prior to the install.  I've looked to see if I can disable ACPI in BIOS and haven't found an option yet.  I think I might just RMA the MB back and get another to see if that will work better.

          1 Reply Last reply Reply Quote 0
          • First post
            Last post
          Copyright 2025 Rubicon Communications LLC (Netgate). All rights reserved.