@rcoleman-netgate
Thank you for the suggestion, Unfortunately, this is way out of my knowledge base (doing packet captures, other than on the firewall) and then definately out of my knowledge base on reading pcaps. What should I use to capture packets on the remote side when the devices are not friendly with that? I'm in St. Louis, the "remote end" is in Seattle. The ShoreTel switch in Seattle doesn't provide that capability (not that I can find/document) nor do the ShoreTel ip phones. I have a notebook computer there running Windows 10 but the network switch is not managed so there's no pervasive mode option (just a layer-2 Linksys switch). I provided PCAPs from the firewall to ShoreTel and they said there was no "RTP traffic" coming over the IPSEC tunnel from Seattle to St. Louis and claim it's network/routing issue. The ShoreTel switch does not provide any routing capabilities, it just has a default gateway setting, which is set to the pfSense firewall.