Might I suggest a sticky at the top of this forum for the majority of people who never read this link
https://forum.pfsense.org/index.php?topic=70.0
Example sticky for this forum.
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Title:Need help? 20 seconds reading this post to save time.
Content:
Before posting:
1. Use the FAQ at this link. https://www.pfsense.org/get-support/support-faq.html
2. Use the WIKI at this link for step by step guides & other info. https://doc.pfsense.org/index.php/Main_Page
3. Always search the forum using link top right of this webpage, to limit search to a subform, use the search from within the subforum. keywords work best.
4. Investigate the pfsense bugtracker here https://redmine.pfsense.org/projects/pfsense/issues?set_filter=1
and the pfsense packages bugtracker here https://redmine.pfsense.org/projects/pfsense-packages/issues?set_filter=1
If you dont know the terminology, investigate links like http://www.linktionary.com/f/firewall_term.html & http://www.techrepublic.com/article/jargon-explained-learn-the-terms-used-with-firewall-technologies/
Before posting.
If you still havent found the knowledge you are looking for, when describing your problem, question or observation, include the following information.
1. What version of pfsense and the hardware including model of network cards, you are currently or planning to use.
2. Use Gliffy (its free and webbased) to draw your network layout. https://www.gliffy.com/uses/network-diagram-software/
3. Ensure your post title is descriptive to attract the relevant knowledgable users. Lan problem, wan problem is not descriptive.
4. Describe your problem, question or observation in as much detail as possible to avoid unnecessary questions being posted asking for more information, dragging out the total time it takes for you to resolve your post.
Whilst life is hard enough, doing simple things like including the links to places for people to investigate can help which might be noted by seeing an increase in web traffic elsewhere on the site, and a slightly more structured format and increase of relevent information when posting in the forums, hence the suggestion and format for above.