Netgate Discussion Forum
    • Categories
    • Recent
    • Tags
    • Popular
    • Users
    • Search
    • Register
    • Login

    PPPOE wan will not connect -

    Scheduled Pinned Locked Moved General pfSense Questions
    113 Posts 9 Posters 24.2k Views
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • stephenw10S
      stephenw10 Netgate Administrator
      last edited by

      It should be possible to do that. I think what you were hitting was that when you chnaged the connection type to PPPoE on the new interface, that was assigned as em0 VLAN2, you were effectively creating a 2nd PPPoE session on the same parent. And that is not allowed.
      Deleting the original PPPoE session would probably also have worked. But it's 'cleaner' to have WAN assigned to the actual WAN connection IMO. So all good. 😁

      Steve

      G 1 Reply Last reply Reply Quote 0
      • G
        gerryatric @stephenw10
        last edited by

        @stephenw10 Sadly stephen. it only lasted a few minutes with the IP from the provider and now it is back to Wan down.
        I did not change anything. I actually left it and went and did some other stuff. came back and noticed it offline
        no idea now

        G 1 Reply Last reply Reply Quote 0
        • G
          gerryatric @gerryatric
          last edited by

          @gerryatric ok now it is back up. I don't know what I did. I think I will back up the settings and check the log

          G 1 Reply Last reply Reply Quote 0
          • G
            gerryatric @gerryatric
            last edited by

            @gerryatric ok now it is down again. im not getting what is going on here

            1 Reply Last reply Reply Quote 0
            • stephenw10S
              stephenw10 Netgate Administrator
              last edited by

              Check the logs. It will show you why it disconnected.

              Make sore you don't have Idle Timeout value set or Dial on demand enabled in the PPP advanced settings.

              Steve

              G 1 Reply Last reply Reply Quote 0
              • G
                gerryatric @stephenw10
                last edited by

                @stephenw10 this is a fresh log from today after I gave up last night. Nothing seems to have changed in settings. there is no dial on demand enabled or timeout value set. I did try to insert a 0 as it said this would stop it timing out, but it won't let me set that. I am lost. it just keeps trying to reconnect. now it is not even attempting to give IP even though last night it was

                Sep 10 16:13:33 check_reload_status 374 Syncing firewall
                Sep 10 16:13:37 ppp 85335 caught fatal signal TERM
                Sep 10 16:13:37 ppp 85335 [wan] IFACE: Close event
                Sep 10 16:13:37 ppp 85335 [wan] IPCP: Close event
                Sep 10 16:13:37 ppp 85335 [wan] IPV6CP: Close event
                Sep 10 16:13:39 ppp 85335 [wan] Bundle: Shutdown
                Sep 10 16:13:39 ppp 85335 [wan_link0] Link: Shutdown
                Sep 10 16:13:39 ppp 85335 process 85335 terminated
                Sep 10 16:13:39 php-fpm 61638 /interfaces.php: The command '/sbin/ifconfig 'pppoe0' inet6 -accept_rtadv' returned exit code '1', the output was 'ifconfig: interface pppoe0 does not exist'
                Sep 10 16:13:40 php-fpm 61638 /interfaces.php: Shutting down Router Advertisment daemon cleanly
                Sep 10 16:13:40 ppp 1617 Multi-link PPP daemon for FreeBSD
                Sep 10 16:13:40 ppp 1617 process 1617 started, version 5.9
                Sep 10 16:13:40 ppp 1617 web: web is not running
                Sep 10 16:13:40 ppp 1617 [wan] Bundle: Interface ng0 created
                Sep 10 16:13:40 ppp 1617 [wan_link0] Link: OPEN event
                Sep 10 16:13:40 kernel ng0: changing name to 'pppoe0'
                Sep 10 16:13:40 ppp 1617 [wan_link0] LCP: Open event
                Sep 10 16:13:40 ppp 1617 [wan_link0] LCP: state change Initial --> Starting
                Sep 10 16:13:40 ppp 1617 [wan_link0] LCP: LayerStart
                Sep 10 16:13:40 ppp 1617 [wan_link0] PPPoE: Connecting to 'iinet'
                Sep 10 16:13:43 php-fpm 61638 /interfaces.php: calling interface_dhcpv6_configure.
                Sep 10 16:13:43 php-fpm 61638 /interfaces.php: Accept router advertisements on interface em0.2
                Sep 10 16:13:43 php-fpm 61638 /interfaces.php: Starting rtsold process
                Sep 10 16:13:45 php-fpm 61638 /interfaces.php: Gateway, none 'available' for inet, use the first one configured. 'WAN_PPPOE'
                Sep 10 16:13:45 php-fpm 61638 /interfaces.php: Gateway, none 'available' for inet6, use the first one configured. 'WAN_DHCP6'
                Sep 10 16:13:45 check_reload_status 374 Restarting ipsec tunnels
                Sep 10 16:13:49 ppp 1617 [wan_link0] PPPoE connection timeout after 9 seconds
                Sep 10 16:13:49 ppp 1617 [wan_link0] Link: DOWN event
                Sep 10 16:13:49 ppp 1617 [wan_link0] LCP: Down event
                Sep 10 16:13:49 ppp 1617 [wan_link0] Link: reconnection attempt 1 in 1 seconds
                Sep 10 16:13:50 ppp 1617 [wan_link0] Link: reconnection attempt 1
                Sep 10 16:13:50 ppp 1617 [wan_link0] PPPoE: Connecting to 'iinet'
                Sep 10 16:13:52 ppp 1617 PPPoE: rec'd ACNAME "bri-apt-wic-bras209"
                Sep 10 16:13:59 ppp 1617 [wan_link0] PPPoE connection timeout after 9 seconds
                Sep 10 16:13:59 ppp 1617 [wan_link0] Link: DOWN event
                Sep 10 16:13:59 ppp 1617 [wan_link0] LCP: Down event
                Sep 10 16:13:59 ppp 1617 [wan_link0] Link: reconnection attempt 2 in 2 seconds
                Sep 10 16:14:01 ppp 1617 [wan_link0] Link: reconnection attempt 2
                Sep 10 16:14:01 ppp 1617 [wan_link0] PPPoE: Connecting to 'iinet'
                Sep 10 16:14:10 ppp 1617 [wan_link0] PPPoE connection timeout after 9 seconds
                Sep 10 16:14:10 ppp 1617 [wan_link0] Link: DOWN event
                Sep 10 16:14:10 ppp 1617 [wan_link0] LCP: Down event
                Sep 10 16:14:10 ppp 1617 [wan_link0] Link: reconnection attempt 3 in 3 seconds
                Sep 10 16:14:13 ppp 1617 [wan_link0] Link: reconnection attempt 3
                Sep 10 16:14:13 ppp 1617 [wan_link0] PPPoE: Connecting to 'iinet'
                Sep 10 16:14:22 ppp 1617 [wan_link0] PPPoE connection timeout after 9 seconds
                Sep 10 16:14:22 ppp 1617 [wan_link0] Link: DOWN event
                Sep 10 16:14:22 ppp 1617 [wan_link0] LCP: Down event
                Sep 10 16:14:22 ppp 1617 [wan_link0] Link: reconnection attempt 4 in 4 seconds
                Sep 10 16:14:26 ppp 1617 [wan_link0] Link: reconnection attempt 4
                Sep 10 16:14:26 ppp 1617 [wan_link0] PPPoE: Connecting to 'iinet'
                Sep 10 16:14:35 ppp 1617 [wan_link0] PPPoE connection timeout after 9 seconds
                Sep 10 16:14:35 ppp 1617 [wan_link0] Link: DOWN event
                Sep 10 16:14:35 ppp 1617 [wan_link0] LCP: Down event
                Sep 10 16:14:35 ppp 1617 [wan_link0] Link: reconnection attempt 5 in 4 seconds
                Sep 10 16:14:39 ppp 1617 [wan_link0] Link: reconnection attempt 5
                Sep 10 16:14:39 ppp 1617 [wan_link0] PPPoE: Connecting to 'iinet'
                Sep 10 16:14:39 check_reload_status 374 updating dyndns wan
                Sep 10 16:14:41 check_reload_status 374 Reloading filter
                Sep 10 16:14:41 php-fpm 61638 /interfaces.php: Creating rrd update script
                Sep 10 16:14:48 ppp 1617 [wan_link0] PPPoE connection timeout after 9 seconds
                Sep 10 16:14:48 ppp 1617 [wan_link0] Link: DOWN event
                Sep 10 16:14:48 ppp 1617 [wan_link0] LCP: Down event
                Sep 10 16:14:48 ppp 1617 [wan_link0] Link: reconnection attempt 6 in 3 seconds
                Sep 10 16:14:51 ppp 1617 [wan_link0] Link: reconnection attempt 6
                Sep 10 16:14:51 ppp 1617 [wan_link0] PPPoE: Connecting to 'iinet'
                Sep 10 16:15:00 ppp 1617 [wan_link0] PPPoE connection timeout after 9 seconds
                Sep 10 16:15:00 ppp 1617 [wan_link0] Link: DOWN event
                Sep 10 16:15:00 ppp 1617 [wan_link0] LCP: Down event
                Sep 10 16:15:00 ppp 1617 [wan_link0] Link: reconnection attempt 7 in 3 seconds
                Sep 10 16:15:03 ppp 1617 [wan_link0] Link: reconnection attempt 7
                Sep 10 16:15:03 ppp 1617 [wan_link0] PPPoE: Connecting to 'iinet'
                Sep 10 16:15:12 ppp 1617 [wan_link0] PPPoE connection timeout after 9 seconds
                Sep 10 16:15:12 ppp 1617 [wan_link0] Link: DOWN event
                Sep 10 16:15:12 ppp 1617 [wan_link0] LCP: Down event
                Sep 10 16:15:12 ppp 1617 [wan_link0] Link: reconnection attempt 8 in 3 seconds
                Sep 10 16:15:15 ppp 1617 [wan_link0] Link: reconnection attempt 8
                Sep 10 16:15:15 ppp 1617 [wan_link0] PPPoE: Connecting to 'iinet'
                Sep 10 16:15:24 ppp 1617 [wan_link0] PPPoE connection timeout after 9 seconds
                Sep 10 16:15:24 ppp 1617 [wan_link0] Link: DOWN event
                Sep 10 16:15:24 ppp 1617 [wan_link0] LCP: Down event
                Sep 10 16:15:24 ppp 1617 [wan_link0] Link: reconnection attempt 9 in 2 seconds
                Sep 10 16:15:26 ppp 1617 [wan_link0] Link: reconnection attempt 9
                Sep 10 16:15:26 ppp 1617 [wan_link0] PPPoE: Connecting to 'iinet'
                Sep 10 16:15:35 ppp 1617 [wan_link0] PPPoE connection timeout after 9 seconds
                Sep 10 16:15:35 ppp 1617 [wan_link0] Link: DOWN event
                Sep 10 16:15:35 ppp 1617 [wan_link0] LCP: Down event
                Sep 10 16:15:35 ppp 1617 [wan_link0] Link: reconnection attempt 10 in 1 seconds
                Sep 10 16:15:36 ppp 1617 [wan_link0] Link: reconnection attempt 10
                Sep 10 16:15:36 ppp 1617 [wan_link0] PPPoE: Connecting to 'iinet'

                1 Reply Last reply Reply Quote 0
                • stephenw10S
                  stephenw10 Netgate Administrator
                  last edited by

                  @gerryatric said in PPPOE wan will not connect -:

                  Sep 10 16:13:52 ppp 1617 PPPoE: rec'd ACNAME "bri-apt-wic-bras209"

                  That's the only thing shown there that looks like it's connected at all.

                  Check the ppp logs. It would be better to see the logs covering it connecting correctly and then disconnecting. If it's been trying to connect all night though those logs have probably been lost.

                  Steve

                  1 Reply Last reply Reply Quote 0
                  • G
                    gerryatric
                    last edited by

                    @stephenw10 hi Stephen
                    it is definitely connecting and reconnecting
                    I can't attach the log, it keeps flagging it as spam by Aksimet plugin on the Netgate site

                    GertjanG 1 Reply Last reply Reply Quote 0
                    • GertjanG
                      Gertjan @gerryatric
                      last edited by

                      @gerryatric said in PPPOE wan will not connect -:

                      I can't attach the log

                      https://pastebin.com/ !?

                      No "help me" PM's please. Use the forum, the community will thank you.
                      Edit : and where are the logs ??

                      G 1 Reply Last reply Reply Quote 0
                      • G
                        gerryatric @Gertjan
                        last edited by

                        @gertjan
                        ok i don't know how I did this as I couldn't quite work pastebin out lol

                        see if this worked
                        paste.txt

                        ok it did work. somehow. its a long log

                        B 1 Reply Last reply Reply Quote 0
                        • B
                          biggsy @gerryatric
                          last edited by

                          @gerryatric

                          Is there a particular reason you're with iiNet?

                          I'm with Aussie Broadband and it's just plain, simple DHCP.

                          G 1 Reply Last reply Reply Quote 0
                          • G
                            gerryatric @biggsy
                            last edited by

                            @biggsy yes, I have been a long term IINET customer. I transferred to this house and it had Fibre to the premise which means I now have gigabit ethernet. Didn't see any point looking around as IINET worked for me always.
                            IINET NBN is DHCP yes. But on the Fibre network it uses a Vlan

                            1 Reply Last reply Reply Quote 0
                            • stephenw10S
                              stephenw10 Netgate Administrator
                              last edited by

                              Hmm, so it appears it is communicating with something at the other end since you are authenticated at least once.

                              Does it ever complete the connection such that you can pass traffic over it?

                              If there any chance the private IP it's giving you (10.20.23.172) conflicts with something local?

                              Steve

                              fireodoF 1 Reply Last reply Reply Quote 0
                              • fireodoF
                                fireodo @stephenw10
                                last edited by

                                @stephenw10 said in PPPOE wan will not connect -:

                                If there any chance the private IP it's giving you (10.20.23.172) conflicts with something local?

                                ... or that the ISP needs a specific MAC Adress?

                                Kettop Mi4300YL CPU: i5-4300Y @ 1.60GHz RAM: 8GB Ethernet Ports: 4
                                SSD: SanDisk pSSD-S2 16GB (ZFS) WiFi: WLE200NX
                                pfsense 2.7.2 CE
                                Packages: Apcupsd Cron Iftop Iperf LCDproc Nmap pfBlockerNG RRD_Summary Shellcmd Snort Speedtest System_Patches.

                                G 1 Reply Last reply Reply Quote 0
                                • G
                                  gerryatric @fireodo
                                  last edited by

                                  @fireodo Hi all
                                  No I have not seen that private IP before. so I have no idea where it is coming from.'
                                  The local lan it is on is a 192 range
                                  No it does not need a specific Mac address.
                                  My Unifi USG is on the same lan and working fine without providing anything apart from name and pw and a vlan of 2.
                                  and receives the IP 110.175.4.45
                                  It should be simple

                                  fireodoF 1 Reply Last reply Reply Quote 0
                                  • fireodoF
                                    fireodo @gerryatric
                                    last edited by

                                    @gerryatric said in PPPOE wan will not connect -:

                                    My Unifi USG is on the same lan and working fine without providing anything apart from name and pw and a vlan of 2

                                    But not on the same time with the pfsense box ... i hope ...

                                    Kettop Mi4300YL CPU: i5-4300Y @ 1.60GHz RAM: 8GB Ethernet Ports: 4
                                    SSD: SanDisk pSSD-S2 16GB (ZFS) WiFi: WLE200NX
                                    pfsense 2.7.2 CE
                                    Packages: Apcupsd Cron Iftop Iperf LCDproc Nmap pfBlockerNG RRD_Summary Shellcmd Snort Speedtest System_Patches.

                                    G 1 Reply Last reply Reply Quote 0
                                    • G
                                      gerryatric @fireodo
                                      last edited by

                                      @fireodo
                                      yes that works fine. I do it with my edgerouter and the USG at the same time. both units login on the network provided by IINET. I have been doing that for ages. one is my normal lan home business etc and the other is my test lan,
                                      I was going to replace the USG with the pfsense box to fix the speed issue. but can not get it to work

                                      fireodoF 1 Reply Last reply Reply Quote 0
                                      • fireodoF
                                        fireodo @gerryatric
                                        last edited by

                                        @gerryatric

                                        I revue your logfile and i see 3x : [wan_link0] LCP: authorization failed
                                        that leads me to think that something is wrong with your credentials - in your browser and on the pfsense GUI do not use autofill (just another hint)

                                        Kettop Mi4300YL CPU: i5-4300Y @ 1.60GHz RAM: 8GB Ethernet Ports: 4
                                        SSD: SanDisk pSSD-S2 16GB (ZFS) WiFi: WLE200NX
                                        pfsense 2.7.2 CE
                                        Packages: Apcupsd Cron Iftop Iperf LCDproc Nmap pfBlockerNG RRD_Summary Shellcmd Snort Speedtest System_Patches.

                                        G 1 Reply Last reply Reply Quote 0
                                        • G
                                          gerryatric @fireodo
                                          last edited by

                                          @fireodo i do not use autofill. and I have verified the username and password so many times to make sure.
                                          It is identical to my USG details

                                          fireodoF 1 Reply Last reply Reply Quote 0
                                          • fireodoF
                                            fireodo @gerryatric
                                            last edited by fireodo

                                            @gerryatric said in PPPOE wan will not connect -:

                                            I have verified the username and password so many times to make sure.
                                            It is identical to my USG details

                                            I have no doubt on that - but "LCP: authorization failed" means (as far as I know) that user/pwd-combination is not valid. Do you have, by chance, some special characters in your pwd that maybe pfsense is handling wrong? (DONT write it here)
                                            Edit: I checked my own PPP-Log (yes I have a PPPOE connection) and in my case it says: "[wan_link0] LCP: authorization successful"

                                            Kettop Mi4300YL CPU: i5-4300Y @ 1.60GHz RAM: 8GB Ethernet Ports: 4
                                            SSD: SanDisk pSSD-S2 16GB (ZFS) WiFi: WLE200NX
                                            pfsense 2.7.2 CE
                                            Packages: Apcupsd Cron Iftop Iperf LCDproc Nmap pfBlockerNG RRD_Summary Shellcmd Snort Speedtest System_Patches.

                                            G 1 Reply Last reply Reply Quote 0
                                            • First post
                                              Last post
                                            Copyright 2025 Rubicon Communications LLC (Netgate). All rights reserved.