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    PPPOE wan will not connect -

    Scheduled Pinned Locked Moved General pfSense Questions
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    • G
      gerryatric @stephenw10
      last edited by

      @stephenw10 this is a fresh log from today after I gave up last night. Nothing seems to have changed in settings. there is no dial on demand enabled or timeout value set. I did try to insert a 0 as it said this would stop it timing out, but it won't let me set that. I am lost. it just keeps trying to reconnect. now it is not even attempting to give IP even though last night it was

      Sep 10 16:13:33 check_reload_status 374 Syncing firewall
      Sep 10 16:13:37 ppp 85335 caught fatal signal TERM
      Sep 10 16:13:37 ppp 85335 [wan] IFACE: Close event
      Sep 10 16:13:37 ppp 85335 [wan] IPCP: Close event
      Sep 10 16:13:37 ppp 85335 [wan] IPV6CP: Close event
      Sep 10 16:13:39 ppp 85335 [wan] Bundle: Shutdown
      Sep 10 16:13:39 ppp 85335 [wan_link0] Link: Shutdown
      Sep 10 16:13:39 ppp 85335 process 85335 terminated
      Sep 10 16:13:39 php-fpm 61638 /interfaces.php: The command '/sbin/ifconfig 'pppoe0' inet6 -accept_rtadv' returned exit code '1', the output was 'ifconfig: interface pppoe0 does not exist'
      Sep 10 16:13:40 php-fpm 61638 /interfaces.php: Shutting down Router Advertisment daemon cleanly
      Sep 10 16:13:40 ppp 1617 Multi-link PPP daemon for FreeBSD
      Sep 10 16:13:40 ppp 1617 process 1617 started, version 5.9
      Sep 10 16:13:40 ppp 1617 web: web is not running
      Sep 10 16:13:40 ppp 1617 [wan] Bundle: Interface ng0 created
      Sep 10 16:13:40 ppp 1617 [wan_link0] Link: OPEN event
      Sep 10 16:13:40 kernel ng0: changing name to 'pppoe0'
      Sep 10 16:13:40 ppp 1617 [wan_link0] LCP: Open event
      Sep 10 16:13:40 ppp 1617 [wan_link0] LCP: state change Initial --> Starting
      Sep 10 16:13:40 ppp 1617 [wan_link0] LCP: LayerStart
      Sep 10 16:13:40 ppp 1617 [wan_link0] PPPoE: Connecting to 'iinet'
      Sep 10 16:13:43 php-fpm 61638 /interfaces.php: calling interface_dhcpv6_configure.
      Sep 10 16:13:43 php-fpm 61638 /interfaces.php: Accept router advertisements on interface em0.2
      Sep 10 16:13:43 php-fpm 61638 /interfaces.php: Starting rtsold process
      Sep 10 16:13:45 php-fpm 61638 /interfaces.php: Gateway, none 'available' for inet, use the first one configured. 'WAN_PPPOE'
      Sep 10 16:13:45 php-fpm 61638 /interfaces.php: Gateway, none 'available' for inet6, use the first one configured. 'WAN_DHCP6'
      Sep 10 16:13:45 check_reload_status 374 Restarting ipsec tunnels
      Sep 10 16:13:49 ppp 1617 [wan_link0] PPPoE connection timeout after 9 seconds
      Sep 10 16:13:49 ppp 1617 [wan_link0] Link: DOWN event
      Sep 10 16:13:49 ppp 1617 [wan_link0] LCP: Down event
      Sep 10 16:13:49 ppp 1617 [wan_link0] Link: reconnection attempt 1 in 1 seconds
      Sep 10 16:13:50 ppp 1617 [wan_link0] Link: reconnection attempt 1
      Sep 10 16:13:50 ppp 1617 [wan_link0] PPPoE: Connecting to 'iinet'
      Sep 10 16:13:52 ppp 1617 PPPoE: rec'd ACNAME "bri-apt-wic-bras209"
      Sep 10 16:13:59 ppp 1617 [wan_link0] PPPoE connection timeout after 9 seconds
      Sep 10 16:13:59 ppp 1617 [wan_link0] Link: DOWN event
      Sep 10 16:13:59 ppp 1617 [wan_link0] LCP: Down event
      Sep 10 16:13:59 ppp 1617 [wan_link0] Link: reconnection attempt 2 in 2 seconds
      Sep 10 16:14:01 ppp 1617 [wan_link0] Link: reconnection attempt 2
      Sep 10 16:14:01 ppp 1617 [wan_link0] PPPoE: Connecting to 'iinet'
      Sep 10 16:14:10 ppp 1617 [wan_link0] PPPoE connection timeout after 9 seconds
      Sep 10 16:14:10 ppp 1617 [wan_link0] Link: DOWN event
      Sep 10 16:14:10 ppp 1617 [wan_link0] LCP: Down event
      Sep 10 16:14:10 ppp 1617 [wan_link0] Link: reconnection attempt 3 in 3 seconds
      Sep 10 16:14:13 ppp 1617 [wan_link0] Link: reconnection attempt 3
      Sep 10 16:14:13 ppp 1617 [wan_link0] PPPoE: Connecting to 'iinet'
      Sep 10 16:14:22 ppp 1617 [wan_link0] PPPoE connection timeout after 9 seconds
      Sep 10 16:14:22 ppp 1617 [wan_link0] Link: DOWN event
      Sep 10 16:14:22 ppp 1617 [wan_link0] LCP: Down event
      Sep 10 16:14:22 ppp 1617 [wan_link0] Link: reconnection attempt 4 in 4 seconds
      Sep 10 16:14:26 ppp 1617 [wan_link0] Link: reconnection attempt 4
      Sep 10 16:14:26 ppp 1617 [wan_link0] PPPoE: Connecting to 'iinet'
      Sep 10 16:14:35 ppp 1617 [wan_link0] PPPoE connection timeout after 9 seconds
      Sep 10 16:14:35 ppp 1617 [wan_link0] Link: DOWN event
      Sep 10 16:14:35 ppp 1617 [wan_link0] LCP: Down event
      Sep 10 16:14:35 ppp 1617 [wan_link0] Link: reconnection attempt 5 in 4 seconds
      Sep 10 16:14:39 ppp 1617 [wan_link0] Link: reconnection attempt 5
      Sep 10 16:14:39 ppp 1617 [wan_link0] PPPoE: Connecting to 'iinet'
      Sep 10 16:14:39 check_reload_status 374 updating dyndns wan
      Sep 10 16:14:41 check_reload_status 374 Reloading filter
      Sep 10 16:14:41 php-fpm 61638 /interfaces.php: Creating rrd update script
      Sep 10 16:14:48 ppp 1617 [wan_link0] PPPoE connection timeout after 9 seconds
      Sep 10 16:14:48 ppp 1617 [wan_link0] Link: DOWN event
      Sep 10 16:14:48 ppp 1617 [wan_link0] LCP: Down event
      Sep 10 16:14:48 ppp 1617 [wan_link0] Link: reconnection attempt 6 in 3 seconds
      Sep 10 16:14:51 ppp 1617 [wan_link0] Link: reconnection attempt 6
      Sep 10 16:14:51 ppp 1617 [wan_link0] PPPoE: Connecting to 'iinet'
      Sep 10 16:15:00 ppp 1617 [wan_link0] PPPoE connection timeout after 9 seconds
      Sep 10 16:15:00 ppp 1617 [wan_link0] Link: DOWN event
      Sep 10 16:15:00 ppp 1617 [wan_link0] LCP: Down event
      Sep 10 16:15:00 ppp 1617 [wan_link0] Link: reconnection attempt 7 in 3 seconds
      Sep 10 16:15:03 ppp 1617 [wan_link0] Link: reconnection attempt 7
      Sep 10 16:15:03 ppp 1617 [wan_link0] PPPoE: Connecting to 'iinet'
      Sep 10 16:15:12 ppp 1617 [wan_link0] PPPoE connection timeout after 9 seconds
      Sep 10 16:15:12 ppp 1617 [wan_link0] Link: DOWN event
      Sep 10 16:15:12 ppp 1617 [wan_link0] LCP: Down event
      Sep 10 16:15:12 ppp 1617 [wan_link0] Link: reconnection attempt 8 in 3 seconds
      Sep 10 16:15:15 ppp 1617 [wan_link0] Link: reconnection attempt 8
      Sep 10 16:15:15 ppp 1617 [wan_link0] PPPoE: Connecting to 'iinet'
      Sep 10 16:15:24 ppp 1617 [wan_link0] PPPoE connection timeout after 9 seconds
      Sep 10 16:15:24 ppp 1617 [wan_link0] Link: DOWN event
      Sep 10 16:15:24 ppp 1617 [wan_link0] LCP: Down event
      Sep 10 16:15:24 ppp 1617 [wan_link0] Link: reconnection attempt 9 in 2 seconds
      Sep 10 16:15:26 ppp 1617 [wan_link0] Link: reconnection attempt 9
      Sep 10 16:15:26 ppp 1617 [wan_link0] PPPoE: Connecting to 'iinet'
      Sep 10 16:15:35 ppp 1617 [wan_link0] PPPoE connection timeout after 9 seconds
      Sep 10 16:15:35 ppp 1617 [wan_link0] Link: DOWN event
      Sep 10 16:15:35 ppp 1617 [wan_link0] LCP: Down event
      Sep 10 16:15:35 ppp 1617 [wan_link0] Link: reconnection attempt 10 in 1 seconds
      Sep 10 16:15:36 ppp 1617 [wan_link0] Link: reconnection attempt 10
      Sep 10 16:15:36 ppp 1617 [wan_link0] PPPoE: Connecting to 'iinet'

      1 Reply Last reply Reply Quote 0
      • stephenw10S
        stephenw10 Netgate Administrator
        last edited by

        @gerryatric said in PPPOE wan will not connect -:

        Sep 10 16:13:52 ppp 1617 PPPoE: rec'd ACNAME "bri-apt-wic-bras209"

        That's the only thing shown there that looks like it's connected at all.

        Check the ppp logs. It would be better to see the logs covering it connecting correctly and then disconnecting. If it's been trying to connect all night though those logs have probably been lost.

        Steve

        1 Reply Last reply Reply Quote 0
        • G
          gerryatric
          last edited by

          @stephenw10 hi Stephen
          it is definitely connecting and reconnecting
          I can't attach the log, it keeps flagging it as spam by Aksimet plugin on the Netgate site

          GertjanG 1 Reply Last reply Reply Quote 0
          • GertjanG
            Gertjan @gerryatric
            last edited by

            @gerryatric said in PPPOE wan will not connect -:

            I can't attach the log

            https://pastebin.com/ !?

            No "help me" PM's please. Use the forum, the community will thank you.
            Edit : and where are the logs ??

            G 1 Reply Last reply Reply Quote 0
            • G
              gerryatric @Gertjan
              last edited by

              @gertjan
              ok i don't know how I did this as I couldn't quite work pastebin out lol

              see if this worked
              paste.txt

              ok it did work. somehow. its a long log

              B 1 Reply Last reply Reply Quote 0
              • B
                biggsy @gerryatric
                last edited by

                @gerryatric

                Is there a particular reason you're with iiNet?

                I'm with Aussie Broadband and it's just plain, simple DHCP.

                G 1 Reply Last reply Reply Quote 0
                • G
                  gerryatric @biggsy
                  last edited by

                  @biggsy yes, I have been a long term IINET customer. I transferred to this house and it had Fibre to the premise which means I now have gigabit ethernet. Didn't see any point looking around as IINET worked for me always.
                  IINET NBN is DHCP yes. But on the Fibre network it uses a Vlan

                  1 Reply Last reply Reply Quote 0
                  • stephenw10S
                    stephenw10 Netgate Administrator
                    last edited by

                    Hmm, so it appears it is communicating with something at the other end since you are authenticated at least once.

                    Does it ever complete the connection such that you can pass traffic over it?

                    If there any chance the private IP it's giving you (10.20.23.172) conflicts with something local?

                    Steve

                    fireodoF 1 Reply Last reply Reply Quote 0
                    • fireodoF
                      fireodo @stephenw10
                      last edited by

                      @stephenw10 said in PPPOE wan will not connect -:

                      If there any chance the private IP it's giving you (10.20.23.172) conflicts with something local?

                      ... or that the ISP needs a specific MAC Adress?

                      Kettop Mi4300YL CPU: i5-4300Y @ 1.60GHz RAM: 8GB Ethernet Ports: 4
                      SSD: SanDisk pSSD-S2 16GB (ZFS) WiFi: WLE200NX
                      pfsense 2.8.0 CE
                      Packages: Apcupsd, Cron, Iftop, Iperf, LCDproc, Nmap, pfBlockerNG, RRD_Summary, Shellcmd, Snort, Speedtest, System_Patches.

                      G 1 Reply Last reply Reply Quote 0
                      • G
                        gerryatric @fireodo
                        last edited by

                        @fireodo Hi all
                        No I have not seen that private IP before. so I have no idea where it is coming from.'
                        The local lan it is on is a 192 range
                        No it does not need a specific Mac address.
                        My Unifi USG is on the same lan and working fine without providing anything apart from name and pw and a vlan of 2.
                        and receives the IP 110.175.4.45
                        It should be simple

                        fireodoF 1 Reply Last reply Reply Quote 0
                        • fireodoF
                          fireodo @gerryatric
                          last edited by

                          @gerryatric said in PPPOE wan will not connect -:

                          My Unifi USG is on the same lan and working fine without providing anything apart from name and pw and a vlan of 2

                          But not on the same time with the pfsense box ... i hope ...

                          Kettop Mi4300YL CPU: i5-4300Y @ 1.60GHz RAM: 8GB Ethernet Ports: 4
                          SSD: SanDisk pSSD-S2 16GB (ZFS) WiFi: WLE200NX
                          pfsense 2.8.0 CE
                          Packages: Apcupsd, Cron, Iftop, Iperf, LCDproc, Nmap, pfBlockerNG, RRD_Summary, Shellcmd, Snort, Speedtest, System_Patches.

                          G 1 Reply Last reply Reply Quote 0
                          • G
                            gerryatric @fireodo
                            last edited by

                            @fireodo
                            yes that works fine. I do it with my edgerouter and the USG at the same time. both units login on the network provided by IINET. I have been doing that for ages. one is my normal lan home business etc and the other is my test lan,
                            I was going to replace the USG with the pfsense box to fix the speed issue. but can not get it to work

                            fireodoF 1 Reply Last reply Reply Quote 0
                            • fireodoF
                              fireodo @gerryatric
                              last edited by

                              @gerryatric

                              I revue your logfile and i see 3x : [wan_link0] LCP: authorization failed
                              that leads me to think that something is wrong with your credentials - in your browser and on the pfsense GUI do not use autofill (just another hint)

                              Kettop Mi4300YL CPU: i5-4300Y @ 1.60GHz RAM: 8GB Ethernet Ports: 4
                              SSD: SanDisk pSSD-S2 16GB (ZFS) WiFi: WLE200NX
                              pfsense 2.8.0 CE
                              Packages: Apcupsd, Cron, Iftop, Iperf, LCDproc, Nmap, pfBlockerNG, RRD_Summary, Shellcmd, Snort, Speedtest, System_Patches.

                              G 1 Reply Last reply Reply Quote 0
                              • G
                                gerryatric @fireodo
                                last edited by

                                @fireodo i do not use autofill. and I have verified the username and password so many times to make sure.
                                It is identical to my USG details

                                fireodoF 1 Reply Last reply Reply Quote 0
                                • fireodoF
                                  fireodo @gerryatric
                                  last edited by fireodo

                                  @gerryatric said in PPPOE wan will not connect -:

                                  I have verified the username and password so many times to make sure.
                                  It is identical to my USG details

                                  I have no doubt on that - but "LCP: authorization failed" means (as far as I know) that user/pwd-combination is not valid. Do you have, by chance, some special characters in your pwd that maybe pfsense is handling wrong? (DONT write it here)
                                  Edit: I checked my own PPP-Log (yes I have a PPPOE connection) and in my case it says: "[wan_link0] LCP: authorization successful"

                                  Kettop Mi4300YL CPU: i5-4300Y @ 1.60GHz RAM: 8GB Ethernet Ports: 4
                                  SSD: SanDisk pSSD-S2 16GB (ZFS) WiFi: WLE200NX
                                  pfsense 2.8.0 CE
                                  Packages: Apcupsd, Cron, Iftop, Iperf, LCDproc, Nmap, pfBlockerNG, RRD_Summary, Shellcmd, Snort, Speedtest, System_Patches.

                                  G 1 Reply Last reply Reply Quote 0
                                  • G
                                    gerryatric @fireodo
                                    last edited by

                                    @fireodo Hi
                                    Only an ! in the password.
                                    Would pfsense be kicking up a fuss with that?

                                    fireodoF 1 Reply Last reply Reply Quote 0
                                    • fireodoF
                                      fireodo @gerryatric
                                      last edited by fireodo

                                      @gerryatric said in PPPOE wan will not connect -:

                                      Would pfsense be kicking up a fuss with that?

                                      I remember a discussion a while a go (that was on DYNDNS if I remember well) whit some trouble on "special" Passwords ...
                                      Can you change the PWD by chance?

                                      Kettop Mi4300YL CPU: i5-4300Y @ 1.60GHz RAM: 8GB Ethernet Ports: 4
                                      SSD: SanDisk pSSD-S2 16GB (ZFS) WiFi: WLE200NX
                                      pfsense 2.8.0 CE
                                      Packages: Apcupsd, Cron, Iftop, Iperf, LCDproc, Nmap, pfBlockerNG, RRD_Summary, Shellcmd, Snort, Speedtest, System_Patches.

                                      1 Reply Last reply Reply Quote 0
                                      • stephenw10S
                                        stephenw10 Netgate Administrator
                                        last edited by

                                        I don't think this is an authentication issue dircetly because when it fails it's doing so because of a timeout:

                                        Sep 11 05:04:43	ppp	785	[wan_link0] LCP: authorization timer expired
                                        Sep 11 05:04:43	ppp	785	[wan_link0] LCP: authorization failed
                                        

                                        It's not actually failing the auth and receiving an error from the other end. More like the process is out of sync for some reason, the client restarts and the server is still waiting for something else much further along.

                                        Steve

                                        G 1 Reply Last reply Reply Quote 0
                                        • G
                                          gerryatric @stephenw10
                                          last edited by

                                          @stephenw10 Hi Steve. I agree, Remebering that when we first got it working, it would stay connected. when I finally got the Assignment order around the right way for the ports.
                                          now it does this and I have no clue.
                                          The USG pro just works.
                                          This was connecting for up to 2 minutes and then disconnecting.
                                          Now it tries and fails, What could it be waiting for. is there something else it needs. seeing as there so many more options in PFSense than the USG

                                          B 1 Reply Last reply Reply Quote 0
                                          • B
                                            biggsy @gerryatric
                                            last edited by

                                            @gerryatric

                                            You said earlier that you had/have the USG and the ER both connecting to iiNet using the same PPPOE credentials. Is that on your FTTP or your old connection?

                                            Were they each obtaining separate public IP addresses?

                                            Are both the USG and the ER boxes disconnected from the network when you attempt to get PPPOE working on pfSense?

                                            Sorry for all the questions but let's try to get to the bottom of this.

                                            G 1 Reply Last reply Reply Quote 0
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