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    New Netgate SG-1100 2.4.5-RELEASE-p1 Available Packages Empty

    Official Netgate® Hardware
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    • J
      jgrantham @stephenw10
      last edited by

      @stephenw10
      Just an update, I am all up and running from that latest recovery image. Thanks for your quick help.

      Based on OP and my same experience, I guess the main issue was Netgate shipping the old 2020 firmware on the appliance, which seems unable to update to the modern versions through the normal updater? Similarly the pkg system fails to talk to current repos correctly is my guess from the "Bad Request" issues.

      Justin

      S 1 Reply Last reply Reply Quote 0
      • stephenw10S
        stephenw10 Netgate Administrator
        last edited by

        Hmm, that should still be updatable. In fact you should be able to update from any earlier version though in much older versions you may need to go in several steps.
        Did that come directly from us? Recently?

        Steve

        J 1 Reply Last reply Reply Quote 0
        • J
          jgrantham @stephenw10
          last edited by

          @stephenw10
          Yeah ordered straight from Netgate, arrived middle of last week. The update page would indicate that 2.4.5 was the latest and up to date, so not sure.

          Justin

          1 Reply Last reply Reply Quote 0
          • stephenw10S
            stephenw10 Netgate Administrator
            last edited by

            Hmm, well hard to say what might have caused that. That's not the expected behaviour though. 😕

            QuasaurQ 1 Reply Last reply Reply Quote 0
            • QuasaurQ
              Quasaur @stephenw10
              last edited by

              @stephenw10 Having the exact same problem with an SG-1100 I purchased directly from NetGate...will request the recovery image (and installation instructions) by email.

              1 Reply Last reply Reply Quote 0
              • stephenw10S
                stephenw10 Netgate Administrator
                last edited by

                You can find the install instructions here too:
                https://docs.netgate.com/pfsense/en/latest/solutions/sg-1100/reinstall-pfsense.html

                Though I just noted the support link needs to be updated there.

                Steve

                QuasaurQ 1 Reply Last reply Reply Quote 0
                • QuasaurQ
                  Quasaur @stephenw10
                  last edited by

                  @stephenw10 I've followed your instructions and have a live console displayed on my MacBook.
                  i cant get to the Marvell prompt and i can't figure out how to boot from the usb flash drive.
                  This is what i am getting:

                  Hit [Enter] to boot immediately, or any other key for command prompt.
Booting [/boot/kernel/kernel] in 1 second...  

Type '?' for a list of commands, 'help' for more detailed help.
OK

                  ..."run" is NOT one of the commands; there is a boot command, but i don't know how to boot from the USB flash...???

                  1 Reply Last reply Reply Quote 0
                  • stephenw10S
                    stephenw10 Netgate Administrator
                    last edited by

                    That is the FreeBSD loader prompt. The uboot prompt (Marvell>) is accessed before that.

                    You need to interrupt the boot when it shows:

                    Hit any key to stop autoboot:

                    You will then be at the Marvell prompt and you can enter: run usbrecovery

                    Steve

                    QuasaurQ 1 Reply Last reply Reply Quote 1
                    • QuasaurQ
                      Quasaur @stephenw10
                      last edited by

                      @stephenw10 I was finally able to reach the Marvell prompt and the upgrade went PERFECTLY.
                      THANKS for all of your help and assistance!

                      1 Reply Last reply Reply Quote 1
                      • stephenw10S
                        stephenw10 Netgate Administrator
                        last edited by

                        I've been trying to replicate this issue and cannot do so directly. A clean install on 2.4.5p1 sees the update to 21.05.2 available and can upgrade to it correctly.

                        What I think must have happened here is that some bad pkgs were pulled in by attempting to install a package before either upgrading or setting the pkg repo.

                        If that is the case it can probably be recovered using this procedure:
                        https://docs.netgate.com/pfsense/en/latest/troubleshooting/upgrades.html#upgrade-not-offered-library-errors

                        However you can always recover by installing clean form the recovery image.

                        Steve

                        1 Reply Last reply Reply Quote 0
                        • S
                          SteveITS Galactic Empire @jgrantham
                          last edited by

                          @jgrantham said in New Netgate SG-1100 2.4.5-RELEASE-p1 Available Packages Empty:

                          old 2020 firmware on the appliance, which seems unable to update

                          It definitely should update, I've updated older versions. Though as Steve noted you might need to skip...once or twice to get from 2.4.4 to 21.05 I had to go to either 2.4.5 or 21.02 first, though that's not always necessary (don't recall which, exactly). See https://docs.netgate.com/pfsense/en/latest/troubleshooting/upgrades.html#upgrade-not-offered-library-errors notably changing Branch to "Previous stable version" and update that way. That should (right now) make it detect/offer an older version, and you can change the Branch to current and upgrade to 21.05 afterwards.

                          Pre-2.7.2/23.09: Only install packages for your version, or risk breaking it. Select your branch in System/Update/Update Settings.
                          When upgrading, allow 10-15 minutes to restart, or more depending on packages and device speed.
                          Upvote 👍 helpful posts!

                          1 Reply Last reply Reply Quote 0
                          • D
                            dwarfninjav
                            last edited by

                            I have this exact issue. Brand new Netgate device from Netgate and 2.4.5-p1 and no updates available and no packages to install. Am I understanding that I need to reload the Firewall to get this to work?

                            1 Reply Last reply Reply Quote 0
                            • stephenw10S
                              stephenw10 Netgate Administrator
                              last edited by

                              You can probably resolve it using the procedure I linked to above.

                              However having a copy of the firmware is always a good idea.

                              Steve

                              D 1 Reply Last reply Reply Quote 0
                              • D
                                dwarfninjav @stephenw10
                                last edited by

                                @stephenw10 - Yeah I tried all those no luck. I submitted a support ticket to get the latest version.

                                1 Reply Last reply Reply Quote 0
                                • P
                                  PeteRage
                                  last edited by

                                  Exact same issue with a SG-1100 I received today 1/5/2021 direct from Netgate has the 2020 software.

                                  2.4.5-RELEASE-p1 (arm64)
                                  built on Tue Sep 15 10:30:40 EDT 2020
                                  FreeBSD 11.3-STABLE

                                  Filed a support ticket, need that upgraded image.

                                  1 Reply Last reply Reply Quote 0
                                  • stephenw10S
                                    stephenw10 Netgate Administrator
                                    last edited by

                                    Hmm, I tried to replicate this and couldn't. So to be clear this a was new 1100 dircelty from us that arrived with 2.4.5p1 installed.
                                    You tried to update it during the initial deployment and it was unable to see the firmware update?
                                    Like using the check for updates button in the setup wizard?

                                    Steve

                                    P 1 Reply Last reply Reply Quote 0
                                    • P
                                      PeteRage @stephenw10
                                      last edited by

                                      @stephenw10

                                      Correct.

                                      I’ve also tried from SSH using pkg-static (from link in your troubleshooting upgrade docs), it complains that the Repository pfsense-core missing. ‘pkg update’ required.

                                      1 Reply Last reply Reply Quote 0
                                      • stephenw10S
                                        stephenw10 Netgate Administrator
                                        last edited by

                                        Using pkg-static -d update?

                                        Hmm it should pull in the updates if the meta file is missing. Can you get the output from that command?

                                        Steve

                                        P 1 Reply Last reply Reply Quote 0
                                        • P
                                          PeteRage @stephenw10
                                          last edited by

                                          @stephenw10

                                          [2.4.5-RELEASE][admin@iotfirewall.localdomain]/root: pkg-static -d update
                                          DBG(1)[28836]> pkg initialized
                                          Updating pfSense-core repository catalogue...
                                          DBG(1)[28836]> PkgRepo: verifying update for pfSense-core
                                          DBG(1)[28836]> PkgRepo: need forced update of pfSense-core
                                          DBG(1)[28836]> Pkgrepo, begin update of '/var/db/pkg/repo-pfSense-core.sqlite'
                                          DBG(1)[28836]> Fetch: fetching from: https://repo00.netgate.com/pkg/pfSense_factory-v2_4_4_aarch64-core/meta.conf with opts "i"
                                          DBG(1)[28836]> Fetch: fetching from: https://repo01.netgate.com/pkg/pfSense_factory-v2_4_4_aarch64-core/meta.conf with opts "i"
                                          DBG(1)[28836]> Fetch: fetching from: https://repo00.netgate.com/pkg/pfSense_factory-v2_4_4_aarch64-core/meta.conf with opts "i"
                                          DBG(1)[28836]> Fetch: fetching from: https://repo00.netgate.com/pkg/pfSense_factory-v2_4_4_aarch64-core/meta.txz with opts "i"
                                          DBG(1)[28836]> Fetch: fetching from: https://repo01.netgate.com/pkg/pfSense_factory-v2_4_4_aarch64-core/meta.txz with opts "i"
                                          DBG(1)[28836]> Fetch: fetching from: https://repo00.netgate.com/pkg/pfSense_factory-v2_4_4_aarch64-core/meta.txz with opts "i"
                                          pkg-static: https://repo.netgate.com/pkg/pfSense_factory-v2_4_4_aarch64-core/meta.txz: Bad Request
                                          repository pfSense-core has no meta file, using default settings
                                          DBG(1)[28836]> Fetch: fetching from: https://repo00.netgate.com/pkg/pfSense_factory-v2_4_4_aarch64-core/packagesite.txz with opts "i"
                                          DBG(1)[28836]> Fetch: fetching from: https://repo01.netgate.com/pkg/pfSense_factory-v2_4_4_aarch64-core/packagesite.txz with opts "i"
                                          DBG(1)[28836]> Fetch: fetching from: https://repo00.netgate.com/pkg/pfSense_factory-v2_4_4_aarch64-core/packagesite.txz with opts "i"
                                          pkg-static: https://repo.netgate.com/pkg/pfSense_factory-v2_4_4_aarch64-core/packagesite.txz: Bad Request
                                          Unable to update repository pfSense-core
                                          Updating pfSense repository catalogue...
                                          DBG(1)[28836]> PkgRepo: verifying update for pfSense
                                          DBG(1)[28836]> PkgRepo: need forced update of pfSense
                                          DBG(1)[28836]> Pkgrepo, begin update of '/var/db/pkg/repo-pfSense.sqlite'
                                          DBG(1)[28836]> Fetch: fetching from: https://repo00.netgate.com/pkg/pfSense_factory-v2_4_4_aarch64-pfSense_factory-v2_4_4/meta.conf with opts "i"
                                          DBG(1)[28836]> Fetch: fetching from: https://repo01.netgate.com/pkg/pfSense_factory-v2_4_4_aarch64-pfSense_factory-v2_4_4/meta.conf with opts "i"
                                          DBG(1)[28836]> Fetch: fetching from: https://repo00.netgate.com/pkg/pfSense_factory-v2_4_4_aarch64-pfSense_factory-v2_4_4/meta.conf with opts "i"
                                          DBG(1)[28836]> Fetch: fetching from: https://repo00.netgate.com/pkg/pfSense_factory-v2_4_4_aarch64-pfSense_factory-v2_4_4/meta.txz with opts "i"
                                          DBG(1)[28836]> Fetch: fetching from: https://repo01.netgate.com/pkg/pfSense_factory-v2_4_4_aarch64-pfSense_factory-v2_4_4/meta.txz with opts "i"
                                          DBG(1)[28836]> Fetch: fetching from: https://repo00.netgate.com/pkg/pfSense_factory-v2_4_4_aarch64-pfSense_factory-v2_4_4/meta.txz with opts "i"
                                          pkg-static: https://repo.netgate.com/pkg/pfSense_factory-v2_4_4_aarch64-pfSense_factory-v2_4_4/meta.txz: Bad Request
                                          repository pfSense has no meta file, using default settings
                                          DBG(1)[28836]> Fetch: fetching from: https://repo00.netgate.com/pkg/pfSense_factory-v2_4_4_aarch64-pfSense_factory-v2_4_4/packagesite.txz with opts "i"
                                          DBG(1)[28836]> Fetch: fetching from: https://repo01.netgate.com/pkg/pfSense_factory-v2_4_4_aarch64-pfSense_factory-v2_4_4/packagesite.txz with opts "i"
                                          DBG(1)[28836]> Fetch: fetching from: https://repo00.netgate.com/pkg/pfSense_factory-v2_4_4_aarch64-pfSense_factory-v2_4_4/packagesite.txz with opts "i"
                                          pkg-static: https://repo.netgate.com/pkg/pfSense_factory-v2_4_4_aarch64-pfSense_factory-v2_4_4/packagesite.txz: Bad Request
                                          Unable to update repository pfSense
                                          Error updating repositories!
                                          [2.4.5-RELEASE][admin@iotfirewall.localdomain]/root:

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                                          • stephenw10S
                                            stephenw10 Netgate Administrator
                                            last edited by

                                            Ok, thanks. Same error then.

                                            Re-installing 21.05.2 clean will certainly get you to it fastest.

                                            We are still looking into this.

                                            Steve

                                            P 1 Reply Last reply Reply Quote 0
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