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    New Netgate SG-1100 2.4.5-RELEASE-p1 Available Packages Empty

    Scheduled Pinned Locked Moved Official Netgate® Hardware
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    • S
      SteveITS Galactic Empire @jgrantham
      last edited by

      @jgrantham said in New Netgate SG-1100 2.4.5-RELEASE-p1 Available Packages Empty:

      old 2020 firmware on the appliance, which seems unable to update

      It definitely should update, I've updated older versions. Though as Steve noted you might need to skip...once or twice to get from 2.4.4 to 21.05 I had to go to either 2.4.5 or 21.02 first, though that's not always necessary (don't recall which, exactly). See https://docs.netgate.com/pfsense/en/latest/troubleshooting/upgrades.html#upgrade-not-offered-library-errors notably changing Branch to "Previous stable version" and update that way. That should (right now) make it detect/offer an older version, and you can change the Branch to current and upgrade to 21.05 afterwards.

      Pre-2.7.2/23.09: Only install packages for your version, or risk breaking it. Select your branch in System/Update/Update Settings.
      When upgrading, allow 10-15 minutes to restart, or more depending on packages and device speed.
      Upvote 👍 helpful posts!

      1 Reply Last reply Reply Quote 0
      • D
        dwarfninjav
        last edited by

        I have this exact issue. Brand new Netgate device from Netgate and 2.4.5-p1 and no updates available and no packages to install. Am I understanding that I need to reload the Firewall to get this to work?

        1 Reply Last reply Reply Quote 0
        • stephenw10S
          stephenw10 Netgate Administrator
          last edited by

          You can probably resolve it using the procedure I linked to above.

          However having a copy of the firmware is always a good idea.

          Steve

          D 1 Reply Last reply Reply Quote 0
          • D
            dwarfninjav @stephenw10
            last edited by

            @stephenw10 - Yeah I tried all those no luck. I submitted a support ticket to get the latest version.

            1 Reply Last reply Reply Quote 0
            • P
              PeteRage
              last edited by

              Exact same issue with a SG-1100 I received today 1/5/2021 direct from Netgate has the 2020 software.

              2.4.5-RELEASE-p1 (arm64)
              built on Tue Sep 15 10:30:40 EDT 2020
              FreeBSD 11.3-STABLE

              Filed a support ticket, need that upgraded image.

              1 Reply Last reply Reply Quote 0
              • stephenw10S
                stephenw10 Netgate Administrator
                last edited by

                Hmm, I tried to replicate this and couldn't. So to be clear this a was new 1100 dircelty from us that arrived with 2.4.5p1 installed.
                You tried to update it during the initial deployment and it was unable to see the firmware update?
                Like using the check for updates button in the setup wizard?

                Steve

                P 1 Reply Last reply Reply Quote 0
                • P
                  PeteRage @stephenw10
                  last edited by

                  @stephenw10

                  Correct.

                  I’ve also tried from SSH using pkg-static (from link in your troubleshooting upgrade docs), it complains that the Repository pfsense-core missing. ‘pkg update’ required.

                  1 Reply Last reply Reply Quote 0
                  • stephenw10S
                    stephenw10 Netgate Administrator
                    last edited by

                    Using pkg-static -d update?

                    Hmm it should pull in the updates if the meta file is missing. Can you get the output from that command?

                    Steve

                    P 1 Reply Last reply Reply Quote 0
                    • P
                      PeteRage @stephenw10
                      last edited by

                      @stephenw10

                      [2.4.5-RELEASE][admin@iotfirewall.localdomain]/root: pkg-static -d update
                      DBG(1)[28836]> pkg initialized
                      Updating pfSense-core repository catalogue...
                      DBG(1)[28836]> PkgRepo: verifying update for pfSense-core
                      DBG(1)[28836]> PkgRepo: need forced update of pfSense-core
                      DBG(1)[28836]> Pkgrepo, begin update of '/var/db/pkg/repo-pfSense-core.sqlite'
                      DBG(1)[28836]> Fetch: fetching from: https://repo00.netgate.com/pkg/pfSense_factory-v2_4_4_aarch64-core/meta.conf with opts "i"
                      DBG(1)[28836]> Fetch: fetching from: https://repo01.netgate.com/pkg/pfSense_factory-v2_4_4_aarch64-core/meta.conf with opts "i"
                      DBG(1)[28836]> Fetch: fetching from: https://repo00.netgate.com/pkg/pfSense_factory-v2_4_4_aarch64-core/meta.conf with opts "i"
                      DBG(1)[28836]> Fetch: fetching from: https://repo00.netgate.com/pkg/pfSense_factory-v2_4_4_aarch64-core/meta.txz with opts "i"
                      DBG(1)[28836]> Fetch: fetching from: https://repo01.netgate.com/pkg/pfSense_factory-v2_4_4_aarch64-core/meta.txz with opts "i"
                      DBG(1)[28836]> Fetch: fetching from: https://repo00.netgate.com/pkg/pfSense_factory-v2_4_4_aarch64-core/meta.txz with opts "i"
                      pkg-static: https://repo.netgate.com/pkg/pfSense_factory-v2_4_4_aarch64-core/meta.txz: Bad Request
                      repository pfSense-core has no meta file, using default settings
                      DBG(1)[28836]> Fetch: fetching from: https://repo00.netgate.com/pkg/pfSense_factory-v2_4_4_aarch64-core/packagesite.txz with opts "i"
                      DBG(1)[28836]> Fetch: fetching from: https://repo01.netgate.com/pkg/pfSense_factory-v2_4_4_aarch64-core/packagesite.txz with opts "i"
                      DBG(1)[28836]> Fetch: fetching from: https://repo00.netgate.com/pkg/pfSense_factory-v2_4_4_aarch64-core/packagesite.txz with opts "i"
                      pkg-static: https://repo.netgate.com/pkg/pfSense_factory-v2_4_4_aarch64-core/packagesite.txz: Bad Request
                      Unable to update repository pfSense-core
                      Updating pfSense repository catalogue...
                      DBG(1)[28836]> PkgRepo: verifying update for pfSense
                      DBG(1)[28836]> PkgRepo: need forced update of pfSense
                      DBG(1)[28836]> Pkgrepo, begin update of '/var/db/pkg/repo-pfSense.sqlite'
                      DBG(1)[28836]> Fetch: fetching from: https://repo00.netgate.com/pkg/pfSense_factory-v2_4_4_aarch64-pfSense_factory-v2_4_4/meta.conf with opts "i"
                      DBG(1)[28836]> Fetch: fetching from: https://repo01.netgate.com/pkg/pfSense_factory-v2_4_4_aarch64-pfSense_factory-v2_4_4/meta.conf with opts "i"
                      DBG(1)[28836]> Fetch: fetching from: https://repo00.netgate.com/pkg/pfSense_factory-v2_4_4_aarch64-pfSense_factory-v2_4_4/meta.conf with opts "i"
                      DBG(1)[28836]> Fetch: fetching from: https://repo00.netgate.com/pkg/pfSense_factory-v2_4_4_aarch64-pfSense_factory-v2_4_4/meta.txz with opts "i"
                      DBG(1)[28836]> Fetch: fetching from: https://repo01.netgate.com/pkg/pfSense_factory-v2_4_4_aarch64-pfSense_factory-v2_4_4/meta.txz with opts "i"
                      DBG(1)[28836]> Fetch: fetching from: https://repo00.netgate.com/pkg/pfSense_factory-v2_4_4_aarch64-pfSense_factory-v2_4_4/meta.txz with opts "i"
                      pkg-static: https://repo.netgate.com/pkg/pfSense_factory-v2_4_4_aarch64-pfSense_factory-v2_4_4/meta.txz: Bad Request
                      repository pfSense has no meta file, using default settings
                      DBG(1)[28836]> Fetch: fetching from: https://repo00.netgate.com/pkg/pfSense_factory-v2_4_4_aarch64-pfSense_factory-v2_4_4/packagesite.txz with opts "i"
                      DBG(1)[28836]> Fetch: fetching from: https://repo01.netgate.com/pkg/pfSense_factory-v2_4_4_aarch64-pfSense_factory-v2_4_4/packagesite.txz with opts "i"
                      DBG(1)[28836]> Fetch: fetching from: https://repo00.netgate.com/pkg/pfSense_factory-v2_4_4_aarch64-pfSense_factory-v2_4_4/packagesite.txz with opts "i"
                      pkg-static: https://repo.netgate.com/pkg/pfSense_factory-v2_4_4_aarch64-pfSense_factory-v2_4_4/packagesite.txz: Bad Request
                      Unable to update repository pfSense
                      Error updating repositories!
                      [2.4.5-RELEASE][admin@iotfirewall.localdomain]/root:

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                      • stephenw10S
                        stephenw10 Netgate Administrator
                        last edited by

                        Ok, thanks. Same error then.

                        Re-installing 21.05.2 clean will certainly get you to it fastest.

                        We are still looking into this.

                        Steve

                        P 1 Reply Last reply Reply Quote 0
                        • P
                          PeteRage @stephenw10
                          last edited by PeteRage

                          @stephenw10

                          One more detail. I am running the device inside of a LAN to create a secure subnet. In order to get access to the device on its default IP I disconnected the WAN port before going through the wizard and gave it a different subnet 192.168.20.0/24 - since the 192.168.1.0 subnet is already in use.

                          Perhaps that initial step of running the wizard when not connected to the WAN is the variation causing this issue? I’ll do the reinstall tomorrow with some fresh coffee.

                          1 Reply Last reply Reply Quote 0
                          • stephenw10S
                            stephenw10 Netgate Administrator
                            last edited by

                            Hmm, well it would certainly fail the check at that point but as long as the WAN was then connected and the subnets didn't conflict it should be OK. 🤔

                            P 1 Reply Last reply Reply Quote 0
                            • P
                              PeteRage @stephenw10
                              last edited by

                              @stephenw10

                              I am up and running on the new firmware and all seems well. Thank you!

                              A couple of notes:

                              1. Running Etcher on Windows 10. There is a known issue that causes it to fail validation of writing the flash drive. If you encounter that follow these steps.

                              https://superuser.com/questions/1199823/how-to-prevent-creation-of-system-volume-information-folder-in-windows-10-for/1199824#1199824

                              Burned an hour trying to check my stick for writing problems.

                              1. Had to manually install the Prolific USB serial driver for windows.

                              2. Install Instructions. Between Steps 6 and 7 there is ALOT of console output and reboots, this would be worth mentioning, that you should be patient (and not worry!) while it runs through these steps.

                              1 Reply Last reply Reply Quote 0
                              • A
                                actionjackson
                                last edited by actionjackson

                                @stephenw10 said in New Netgate SG-1100 2.4.5-RELEASE-p1 Available Packages Empty:

                                https://docs.netgate.com/pfsense/en/latest/solutions/sg-1100/reinstall-pfsense.html

                                I am experiencing the exact same issue with a SG-1100 pfSense 2.4.5-RELEASE-p1 (arm64) ordered directly from Netgate. Received my unit about 14 days ago.

                                DNS is working properly for all domains except repo.netgate.com. DNS cannot resolve repo.netgate.com

                                *** Can't find repo.netgate.com: No answer

                                1 Reply Last reply Reply Quote 0
                                • stephenw10S
                                  stephenw10 Netgate Administrator
                                  last edited by

                                  That's because it doesn't have a/aaaa records it uses SRV records, same as packages
                                  https://docs.netgate.com/pfsense/en/latest/troubleshooting/upgrades.html#packages-netgate-com-has-no-a-aaaa-record

                                  You see the same error from: pkg-static -d update ?

                                  Steve

                                  A 1 Reply Last reply Reply Quote 0
                                  • A
                                    actionjackson @stephenw10
                                    last edited by

                                    Hi @stephenw10 ,
                                    Thanks for your reply. Any further recommendation you have would be much appreciated.

                                    The behavior is the same when using pkg-static -d update

                                    Here is the device output:

                                    pkg-static -d update
DBG(1)[25191]> pkg initialized
Updating pfSense-core repository catalogue...
DBG(1)[25191]> PkgRepo: verifying update for pfSense-core
DBG(1)[25191]> PkgRepo: need forced update of pfSense-core
DBG(1)[25191]> Pkgrepo, begin update of '/var/db/pkg/repo-pfSense-core.sqlite'
DBG(1)[25191]> Fetch: fetching from: https://repo01.netgate.com/pkg/pfSense_factory-v2_4_5_aarch64-core/meta.conf with opts "i"
DBG(1)[25191]> Fetch: fetching from: https://repo00.netgate.com/pkg/pfSense_factory-v2_4_5_aarch64-core/meta.conf with opts "i"
DBG(1)[25191]> Fetch: fetching from: https://repo01.netgate.com/pkg/pfSense_factory-v2_4_5_aarch64-core/meta.conf with opts "i"
DBG(1)[25191]> Fetch: fetching from: https://repo01.netgate.com/pkg/pfSense_factory-v2_4_5_aarch64-core/meta.txz with opts "i"
DBG(1)[25191]> Fetch: fetching from: https://repo00.netgate.com/pkg/pfSense_factory-v2_4_5_aarch64-core/meta.txz with opts "i"
DBG(1)[25191]> Fetch: fetching from: https://repo01.netgate.com/pkg/pfSense_factory-v2_4_5_aarch64-core/meta.txz with opts "i"
pkg-static: https://repo.netgate.com/pkg/pfSense_factory-v2_4_5_aarch64-core/meta.txz: Bad Request
repository pfSense-core has no meta file, using default settings
DBG(1)[25191]> Fetch: fetching from: https://repo01.netgate.com/pkg/pfSense_factory-v2_4_5_aarch64-core/packagesite.txz with opts "i"
DBG(1)[25191]> Fetch: fetching from: https://repo00.netgate.com/pkg/pfSense_factory-v2_4_5_aarch64-core/packagesite.txz with opts "i"
DBG(1)[25191]> Fetch: fetching from: https://repo01.netgate.com/pkg/pfSense_factory-v2_4_5_aarch64-core/packagesite.txz with opts "i"
pkg-static: https://repo.netgate.com/pkg/pfSense_factory-v2_4_5_aarch64-core/packagesite.txz: Bad Request
Unable to update repository pfSense-core
Updating pfSense repository catalogue...
DBG(1)[25191]> PkgRepo: verifying update for pfSense
DBG(1)[25191]> PkgRepo: need forced update of pfSense
DBG(1)[25191]> Pkgrepo, begin update of '/var/db/pkg/repo-pfSense.sqlite'
DBG(1)[25191]> Fetch: fetching from: https://repo01.netgate.com/pkg/pfSense_factory-v2_4_5_aarch64-pfSense_factory-v2_4_5/meta.conf with opts "i"
DBG(1)[25191]> Fetch: fetching from: https://repo00.netgate.com/pkg/pfSense_factory-v2_4_5_aarch64-pfSense_factory-v2_4_5/meta.conf with opts "i"
DBG(1)[25191]> Fetch: fetching from: https://repo01.netgate.com/pkg/pfSense_factory-v2_4_5_aarch64-pfSense_factory-v2_4_5/meta.conf with opts "i"
DBG(1)[25191]> Fetch: fetching from: https://repo01.netgate.com/pkg/pfSense_factory-v2_4_5_aarch64-pfSense_factory-v2_4_5/meta.txz with opts "i"
DBG(1)[25191]> Fetch: fetching from: https://repo00.netgate.com/pkg/pfSense_factory-v2_4_5_aarch64-pfSense_factory-v2_4_5/meta.txz with opts "i"
DBG(1)[25191]> Fetch: fetching from: https://repo01.netgate.com/pkg/pfSense_factory-v2_4_5_aarch64-pfSense_factory-v2_4_5/meta.txz with opts "i"
pkg-static: https://repo.netgate.com/pkg/pfSense_factory-v2_4_5_aarch64-pfSense_factory-v2_4_5/meta.txz: Bad Request
repository pfSense has no meta file, using default settings
DBG(1)[25191]> Fetch: fetching from: https://repo01.netgate.com/pkg/pfSense_factory-v2_4_5_aarch64-pfSense_factory-v2_4_5/packagesite.txz with opts "i"
DBG(1)[25191]> Fetch: fetching from: https://repo00.netgate.com/pkg/pfSense_factory-v2_4_5_aarch64-pfSense_factory-v2_4_5/packagesite.txz with opts "i"
DBG(1)[25191]> Fetch: fetching from: https://repo01.netgate.com/pkg/pfSense_factory-v2_4_5_aarch64-pfSense_factory-v2_4_5/packagesite.txz with opts "i"
pkg-static: https://repo.netgate.com/pkg/pfSense_factory-v2_4_5_aarch64-pfSense_factory-v2_4_5/packagesite.txz: Bad Request
Unable to update repository pfSense
Error updating repositories!
                                    1 Reply Last reply Reply Quote 0
                                    • stephenw10S
                                      stephenw10 Netgate Administrator
                                      last edited by

                                      Well as with the others the fastest way back to full function is to install 21.05.2 clean. Just open a ticket here: https://www.netgate.com/tac-support-request

                                      Steve

                                      1 Reply Last reply Reply Quote 0
                                      • D
                                        DirkDooms
                                        last edited by

                                        For the record, I have the same issue. New SG-1100 since 5 days.

                                        If I do a clean install, do I need to reconfigure eveyrthing? Just finished it until I noticed this issue

                                        P GertjanG 2 Replies Last reply Reply Quote 0
                                        • P
                                          PeteRage @DirkDooms
                                          last edited by

                                          @dirkdooms I’m pretty sure you can back up your configuration to XML, do the reinstall, then restore that config.

                                          1 Reply Last reply Reply Quote 0
                                          • stephenw10S
                                            stephenw10 Netgate Administrator
                                            last edited by

                                            Yes, back it up and restore it.

                                            Or even pull it in from USB at first boot via the ECL:
                                            https://docs.netgate.com/pfsense/en/latest/backup/restore-during-install.html#restore-using-the-external-configuration-locator-ecl

                                            Steve

                                            1 Reply Last reply Reply Quote 0
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