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    New Netgate SG-1100 2.4.5-RELEASE-p1 Available Packages Empty

    Official Netgate® Hardware
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    • stephenw10S
      stephenw10 Netgate Administrator
      last edited by

      Hmm, that should still be updatable. In fact you should be able to update from any earlier version though in much older versions you may need to go in several steps.
      Did that come directly from us? Recently?

      Steve

      J 1 Reply Last reply Reply Quote 0
      • J
        jgrantham @stephenw10
        last edited by

        @stephenw10
        Yeah ordered straight from Netgate, arrived middle of last week. The update page would indicate that 2.4.5 was the latest and up to date, so not sure.

        Justin

        1 Reply Last reply Reply Quote 0
        • stephenw10S
          stephenw10 Netgate Administrator
          last edited by

          Hmm, well hard to say what might have caused that. That's not the expected behaviour though. 😕

          QuasaurQ 1 Reply Last reply Reply Quote 0
          • QuasaurQ
            Quasaur @stephenw10
            last edited by

            @stephenw10 Having the exact same problem with an SG-1100 I purchased directly from NetGate...will request the recovery image (and installation instructions) by email.

            1 Reply Last reply Reply Quote 0
            • stephenw10S
              stephenw10 Netgate Administrator
              last edited by

              You can find the install instructions here too:
              https://docs.netgate.com/pfsense/en/latest/solutions/sg-1100/reinstall-pfsense.html

              Though I just noted the support link needs to be updated there.

              Steve

              QuasaurQ 1 Reply Last reply Reply Quote 0
              • QuasaurQ
                Quasaur @stephenw10
                last edited by

                @stephenw10 I've followed your instructions and have a live console displayed on my MacBook.
                i cant get to the Marvell prompt and i can't figure out how to boot from the usb flash drive.
                This is what i am getting:

                Hit [Enter] to boot immediately, or any other key for command prompt.
Booting [/boot/kernel/kernel] in 1 second...  

Type '?' for a list of commands, 'help' for more detailed help.
OK

                ..."run" is NOT one of the commands; there is a boot command, but i don't know how to boot from the USB flash...???

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                • stephenw10S
                  stephenw10 Netgate Administrator
                  last edited by

                  That is the FreeBSD loader prompt. The uboot prompt (Marvell>) is accessed before that.

                  You need to interrupt the boot when it shows:

                  Hit any key to stop autoboot:

                  You will then be at the Marvell prompt and you can enter: run usbrecovery

                  Steve

                  QuasaurQ 1 Reply Last reply Reply Quote 1
                  • QuasaurQ
                    Quasaur @stephenw10
                    last edited by

                    @stephenw10 I was finally able to reach the Marvell prompt and the upgrade went PERFECTLY.
                    THANKS for all of your help and assistance!

                    1 Reply Last reply Reply Quote 1
                    • stephenw10S
                      stephenw10 Netgate Administrator
                      last edited by

                      I've been trying to replicate this issue and cannot do so directly. A clean install on 2.4.5p1 sees the update to 21.05.2 available and can upgrade to it correctly.

                      What I think must have happened here is that some bad pkgs were pulled in by attempting to install a package before either upgrading or setting the pkg repo.

                      If that is the case it can probably be recovered using this procedure:
                      https://docs.netgate.com/pfsense/en/latest/troubleshooting/upgrades.html#upgrade-not-offered-library-errors

                      However you can always recover by installing clean form the recovery image.

                      Steve

                      1 Reply Last reply Reply Quote 0
                      • S
                        SteveITS Galactic Empire @jgrantham
                        last edited by

                        @jgrantham said in New Netgate SG-1100 2.4.5-RELEASE-p1 Available Packages Empty:

                        old 2020 firmware on the appliance, which seems unable to update

                        It definitely should update, I've updated older versions. Though as Steve noted you might need to skip...once or twice to get from 2.4.4 to 21.05 I had to go to either 2.4.5 or 21.02 first, though that's not always necessary (don't recall which, exactly). See https://docs.netgate.com/pfsense/en/latest/troubleshooting/upgrades.html#upgrade-not-offered-library-errors notably changing Branch to "Previous stable version" and update that way. That should (right now) make it detect/offer an older version, and you can change the Branch to current and upgrade to 21.05 afterwards.

                        Pre-2.7.2/23.09: Only install packages for your version, or risk breaking it. Select your branch in System/Update/Update Settings.
                        When upgrading, allow 10-15 minutes to restart, or more depending on packages and device speed.
                        Upvote 👍 helpful posts!

                        1 Reply Last reply Reply Quote 0
                        • D
                          dwarfninjav
                          last edited by

                          I have this exact issue. Brand new Netgate device from Netgate and 2.4.5-p1 and no updates available and no packages to install. Am I understanding that I need to reload the Firewall to get this to work?

                          1 Reply Last reply Reply Quote 0
                          • stephenw10S
                            stephenw10 Netgate Administrator
                            last edited by

                            You can probably resolve it using the procedure I linked to above.

                            However having a copy of the firmware is always a good idea.

                            Steve

                            D 1 Reply Last reply Reply Quote 0
                            • D
                              dwarfninjav @stephenw10
                              last edited by

                              @stephenw10 - Yeah I tried all those no luck. I submitted a support ticket to get the latest version.

                              1 Reply Last reply Reply Quote 0
                              • P
                                PeteRage
                                last edited by

                                Exact same issue with a SG-1100 I received today 1/5/2021 direct from Netgate has the 2020 software.

                                2.4.5-RELEASE-p1 (arm64)
                                built on Tue Sep 15 10:30:40 EDT 2020
                                FreeBSD 11.3-STABLE

                                Filed a support ticket, need that upgraded image.

                                1 Reply Last reply Reply Quote 0
                                • stephenw10S
                                  stephenw10 Netgate Administrator
                                  last edited by

                                  Hmm, I tried to replicate this and couldn't. So to be clear this a was new 1100 dircelty from us that arrived with 2.4.5p1 installed.
                                  You tried to update it during the initial deployment and it was unable to see the firmware update?
                                  Like using the check for updates button in the setup wizard?

                                  Steve

                                  P 1 Reply Last reply Reply Quote 0
                                  • P
                                    PeteRage @stephenw10
                                    last edited by

                                    @stephenw10

                                    Correct.

                                    I’ve also tried from SSH using pkg-static (from link in your troubleshooting upgrade docs), it complains that the Repository pfsense-core missing. ‘pkg update’ required.

                                    1 Reply Last reply Reply Quote 0
                                    • stephenw10S
                                      stephenw10 Netgate Administrator
                                      last edited by

                                      Using pkg-static -d update?

                                      Hmm it should pull in the updates if the meta file is missing. Can you get the output from that command?

                                      Steve

                                      P 1 Reply Last reply Reply Quote 0
                                      • P
                                        PeteRage @stephenw10
                                        last edited by

                                        @stephenw10

                                        [2.4.5-RELEASE][admin@iotfirewall.localdomain]/root: pkg-static -d update
                                        DBG(1)[28836]> pkg initialized
                                        Updating pfSense-core repository catalogue...
                                        DBG(1)[28836]> PkgRepo: verifying update for pfSense-core
                                        DBG(1)[28836]> PkgRepo: need forced update of pfSense-core
                                        DBG(1)[28836]> Pkgrepo, begin update of '/var/db/pkg/repo-pfSense-core.sqlite'
                                        DBG(1)[28836]> Fetch: fetching from: https://repo00.netgate.com/pkg/pfSense_factory-v2_4_4_aarch64-core/meta.conf with opts "i"
                                        DBG(1)[28836]> Fetch: fetching from: https://repo01.netgate.com/pkg/pfSense_factory-v2_4_4_aarch64-core/meta.conf with opts "i"
                                        DBG(1)[28836]> Fetch: fetching from: https://repo00.netgate.com/pkg/pfSense_factory-v2_4_4_aarch64-core/meta.conf with opts "i"
                                        DBG(1)[28836]> Fetch: fetching from: https://repo00.netgate.com/pkg/pfSense_factory-v2_4_4_aarch64-core/meta.txz with opts "i"
                                        DBG(1)[28836]> Fetch: fetching from: https://repo01.netgate.com/pkg/pfSense_factory-v2_4_4_aarch64-core/meta.txz with opts "i"
                                        DBG(1)[28836]> Fetch: fetching from: https://repo00.netgate.com/pkg/pfSense_factory-v2_4_4_aarch64-core/meta.txz with opts "i"
                                        pkg-static: https://repo.netgate.com/pkg/pfSense_factory-v2_4_4_aarch64-core/meta.txz: Bad Request
                                        repository pfSense-core has no meta file, using default settings
                                        DBG(1)[28836]> Fetch: fetching from: https://repo00.netgate.com/pkg/pfSense_factory-v2_4_4_aarch64-core/packagesite.txz with opts "i"
                                        DBG(1)[28836]> Fetch: fetching from: https://repo01.netgate.com/pkg/pfSense_factory-v2_4_4_aarch64-core/packagesite.txz with opts "i"
                                        DBG(1)[28836]> Fetch: fetching from: https://repo00.netgate.com/pkg/pfSense_factory-v2_4_4_aarch64-core/packagesite.txz with opts "i"
                                        pkg-static: https://repo.netgate.com/pkg/pfSense_factory-v2_4_4_aarch64-core/packagesite.txz: Bad Request
                                        Unable to update repository pfSense-core
                                        Updating pfSense repository catalogue...
                                        DBG(1)[28836]> PkgRepo: verifying update for pfSense
                                        DBG(1)[28836]> PkgRepo: need forced update of pfSense
                                        DBG(1)[28836]> Pkgrepo, begin update of '/var/db/pkg/repo-pfSense.sqlite'
                                        DBG(1)[28836]> Fetch: fetching from: https://repo00.netgate.com/pkg/pfSense_factory-v2_4_4_aarch64-pfSense_factory-v2_4_4/meta.conf with opts "i"
                                        DBG(1)[28836]> Fetch: fetching from: https://repo01.netgate.com/pkg/pfSense_factory-v2_4_4_aarch64-pfSense_factory-v2_4_4/meta.conf with opts "i"
                                        DBG(1)[28836]> Fetch: fetching from: https://repo00.netgate.com/pkg/pfSense_factory-v2_4_4_aarch64-pfSense_factory-v2_4_4/meta.conf with opts "i"
                                        DBG(1)[28836]> Fetch: fetching from: https://repo00.netgate.com/pkg/pfSense_factory-v2_4_4_aarch64-pfSense_factory-v2_4_4/meta.txz with opts "i"
                                        DBG(1)[28836]> Fetch: fetching from: https://repo01.netgate.com/pkg/pfSense_factory-v2_4_4_aarch64-pfSense_factory-v2_4_4/meta.txz with opts "i"
                                        DBG(1)[28836]> Fetch: fetching from: https://repo00.netgate.com/pkg/pfSense_factory-v2_4_4_aarch64-pfSense_factory-v2_4_4/meta.txz with opts "i"
                                        pkg-static: https://repo.netgate.com/pkg/pfSense_factory-v2_4_4_aarch64-pfSense_factory-v2_4_4/meta.txz: Bad Request
                                        repository pfSense has no meta file, using default settings
                                        DBG(1)[28836]> Fetch: fetching from: https://repo00.netgate.com/pkg/pfSense_factory-v2_4_4_aarch64-pfSense_factory-v2_4_4/packagesite.txz with opts "i"
                                        DBG(1)[28836]> Fetch: fetching from: https://repo01.netgate.com/pkg/pfSense_factory-v2_4_4_aarch64-pfSense_factory-v2_4_4/packagesite.txz with opts "i"
                                        DBG(1)[28836]> Fetch: fetching from: https://repo00.netgate.com/pkg/pfSense_factory-v2_4_4_aarch64-pfSense_factory-v2_4_4/packagesite.txz with opts "i"
                                        pkg-static: https://repo.netgate.com/pkg/pfSense_factory-v2_4_4_aarch64-pfSense_factory-v2_4_4/packagesite.txz: Bad Request
                                        Unable to update repository pfSense
                                        Error updating repositories!
                                        [2.4.5-RELEASE][admin@iotfirewall.localdomain]/root:

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                                        • stephenw10S
                                          stephenw10 Netgate Administrator
                                          last edited by

                                          Ok, thanks. Same error then.

                                          Re-installing 21.05.2 clean will certainly get you to it fastest.

                                          We are still looking into this.

                                          Steve

                                          P 1 Reply Last reply Reply Quote 0
                                          • P
                                            PeteRage @stephenw10
                                            last edited by PeteRage

                                            @stephenw10

                                            One more detail. I am running the device inside of a LAN to create a secure subnet. In order to get access to the device on its default IP I disconnected the WAN port before going through the wizard and gave it a different subnet 192.168.20.0/24 - since the 192.168.1.0 subnet is already in use.

                                            Perhaps that initial step of running the wizard when not connected to the WAN is the variation causing this issue? I’ll do the reinstall tomorrow with some fresh coffee.

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