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    New Netgate SG-1100 2.4.5-RELEASE-p1 Available Packages Empty

    Scheduled Pinned Locked Moved Official Netgate® Hardware
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    • P
      PeteRage @stephenw10
      last edited by

      @stephenw10

      I am up and running on the new firmware and all seems well. Thank you!

      A couple of notes:

      1. Running Etcher on Windows 10. There is a known issue that causes it to fail validation of writing the flash drive. If you encounter that follow these steps.

      https://superuser.com/questions/1199823/how-to-prevent-creation-of-system-volume-information-folder-in-windows-10-for/1199824#1199824

      Burned an hour trying to check my stick for writing problems.

      1. Had to manually install the Prolific USB serial driver for windows.

      2. Install Instructions. Between Steps 6 and 7 there is ALOT of console output and reboots, this would be worth mentioning, that you should be patient (and not worry!) while it runs through these steps.

      1 Reply Last reply Reply Quote 0
      • A
        actionjackson
        last edited by actionjackson

        @stephenw10 said in New Netgate SG-1100 2.4.5-RELEASE-p1 Available Packages Empty:

        https://docs.netgate.com/pfsense/en/latest/solutions/sg-1100/reinstall-pfsense.html

        I am experiencing the exact same issue with a SG-1100 pfSense 2.4.5-RELEASE-p1 (arm64) ordered directly from Netgate. Received my unit about 14 days ago.

        DNS is working properly for all domains except repo.netgate.com. DNS cannot resolve repo.netgate.com

        *** Can't find repo.netgate.com: No answer

        1 Reply Last reply Reply Quote 0
        • stephenw10S
          stephenw10 Netgate Administrator
          last edited by

          That's because it doesn't have a/aaaa records it uses SRV records, same as packages
          https://docs.netgate.com/pfsense/en/latest/troubleshooting/upgrades.html#packages-netgate-com-has-no-a-aaaa-record

          You see the same error from: pkg-static -d update ?

          Steve

          A 1 Reply Last reply Reply Quote 0
          • A
            actionjackson @stephenw10
            last edited by

            Hi @stephenw10 ,
            Thanks for your reply. Any further recommendation you have would be much appreciated.

            The behavior is the same when using pkg-static -d update

            Here is the device output:

            pkg-static -d update
DBG(1)[25191]> pkg initialized
Updating pfSense-core repository catalogue...
DBG(1)[25191]> PkgRepo: verifying update for pfSense-core
DBG(1)[25191]> PkgRepo: need forced update of pfSense-core
DBG(1)[25191]> Pkgrepo, begin update of '/var/db/pkg/repo-pfSense-core.sqlite'
DBG(1)[25191]> Fetch: fetching from: https://repo01.netgate.com/pkg/pfSense_factory-v2_4_5_aarch64-core/meta.conf with opts "i"
DBG(1)[25191]> Fetch: fetching from: https://repo00.netgate.com/pkg/pfSense_factory-v2_4_5_aarch64-core/meta.conf with opts "i"
DBG(1)[25191]> Fetch: fetching from: https://repo01.netgate.com/pkg/pfSense_factory-v2_4_5_aarch64-core/meta.conf with opts "i"
DBG(1)[25191]> Fetch: fetching from: https://repo01.netgate.com/pkg/pfSense_factory-v2_4_5_aarch64-core/meta.txz with opts "i"
DBG(1)[25191]> Fetch: fetching from: https://repo00.netgate.com/pkg/pfSense_factory-v2_4_5_aarch64-core/meta.txz with opts "i"
DBG(1)[25191]> Fetch: fetching from: https://repo01.netgate.com/pkg/pfSense_factory-v2_4_5_aarch64-core/meta.txz with opts "i"
pkg-static: https://repo.netgate.com/pkg/pfSense_factory-v2_4_5_aarch64-core/meta.txz: Bad Request
repository pfSense-core has no meta file, using default settings
DBG(1)[25191]> Fetch: fetching from: https://repo01.netgate.com/pkg/pfSense_factory-v2_4_5_aarch64-core/packagesite.txz with opts "i"
DBG(1)[25191]> Fetch: fetching from: https://repo00.netgate.com/pkg/pfSense_factory-v2_4_5_aarch64-core/packagesite.txz with opts "i"
DBG(1)[25191]> Fetch: fetching from: https://repo01.netgate.com/pkg/pfSense_factory-v2_4_5_aarch64-core/packagesite.txz with opts "i"
pkg-static: https://repo.netgate.com/pkg/pfSense_factory-v2_4_5_aarch64-core/packagesite.txz: Bad Request
Unable to update repository pfSense-core
Updating pfSense repository catalogue...
DBG(1)[25191]> PkgRepo: verifying update for pfSense
DBG(1)[25191]> PkgRepo: need forced update of pfSense
DBG(1)[25191]> Pkgrepo, begin update of '/var/db/pkg/repo-pfSense.sqlite'
DBG(1)[25191]> Fetch: fetching from: https://repo01.netgate.com/pkg/pfSense_factory-v2_4_5_aarch64-pfSense_factory-v2_4_5/meta.conf with opts "i"
DBG(1)[25191]> Fetch: fetching from: https://repo00.netgate.com/pkg/pfSense_factory-v2_4_5_aarch64-pfSense_factory-v2_4_5/meta.conf with opts "i"
DBG(1)[25191]> Fetch: fetching from: https://repo01.netgate.com/pkg/pfSense_factory-v2_4_5_aarch64-pfSense_factory-v2_4_5/meta.conf with opts "i"
DBG(1)[25191]> Fetch: fetching from: https://repo01.netgate.com/pkg/pfSense_factory-v2_4_5_aarch64-pfSense_factory-v2_4_5/meta.txz with opts "i"
DBG(1)[25191]> Fetch: fetching from: https://repo00.netgate.com/pkg/pfSense_factory-v2_4_5_aarch64-pfSense_factory-v2_4_5/meta.txz with opts "i"
DBG(1)[25191]> Fetch: fetching from: https://repo01.netgate.com/pkg/pfSense_factory-v2_4_5_aarch64-pfSense_factory-v2_4_5/meta.txz with opts "i"
pkg-static: https://repo.netgate.com/pkg/pfSense_factory-v2_4_5_aarch64-pfSense_factory-v2_4_5/meta.txz: Bad Request
repository pfSense has no meta file, using default settings
DBG(1)[25191]> Fetch: fetching from: https://repo01.netgate.com/pkg/pfSense_factory-v2_4_5_aarch64-pfSense_factory-v2_4_5/packagesite.txz with opts "i"
DBG(1)[25191]> Fetch: fetching from: https://repo00.netgate.com/pkg/pfSense_factory-v2_4_5_aarch64-pfSense_factory-v2_4_5/packagesite.txz with opts "i"
DBG(1)[25191]> Fetch: fetching from: https://repo01.netgate.com/pkg/pfSense_factory-v2_4_5_aarch64-pfSense_factory-v2_4_5/packagesite.txz with opts "i"
pkg-static: https://repo.netgate.com/pkg/pfSense_factory-v2_4_5_aarch64-pfSense_factory-v2_4_5/packagesite.txz: Bad Request
Unable to update repository pfSense
Error updating repositories!
            1 Reply Last reply Reply Quote 0
            • stephenw10S
              stephenw10 Netgate Administrator
              last edited by

              Well as with the others the fastest way back to full function is to install 21.05.2 clean. Just open a ticket here: https://www.netgate.com/tac-support-request

              Steve

              1 Reply Last reply Reply Quote 0
              • D
                DirkDooms
                last edited by

                For the record, I have the same issue. New SG-1100 since 5 days.

                If I do a clean install, do I need to reconfigure eveyrthing? Just finished it until I noticed this issue

                P GertjanG 2 Replies Last reply Reply Quote 0
                • P
                  PeteRage @DirkDooms
                  last edited by

                  @dirkdooms I’m pretty sure you can back up your configuration to XML, do the reinstall, then restore that config.

                  1 Reply Last reply Reply Quote 0
                  • stephenw10S
                    stephenw10 Netgate Administrator
                    last edited by

                    Yes, back it up and restore it.

                    Or even pull it in from USB at first boot via the ECL:
                    https://docs.netgate.com/pfsense/en/latest/backup/restore-during-install.html#restore-using-the-external-configuration-locator-ecl

                    Steve

                    1 Reply Last reply Reply Quote 0
                    • GertjanG
                      Gertjan @DirkDooms
                      last edited by

                      @dirkdooms said in New Netgate SG-1100 2.4.5-RELEASE-p1 Available Packages Empty:

                      I have the same issue. New SG-1100 since 5 days

                      Just for my own curiosity : Netgate delivers in 2022 their own devices with 2.4.5-p1 ?

                      No "help me" PM's please. Use the forum, the community will thank you.
                      Edit : and where are the logs ??

                      P 1 Reply Last reply Reply Quote 0
                      • P
                        PeteRage @Gertjan
                        last edited by

                        @gertjan

                        Yep, I think the intent is you get the device, click the update firmware and that’ll bring you to current. Perhaps, they are shipping old stock, haven’t update the mfg process to flash the new image, …?

                        That update process is failing for folks on this thread and we had to do a manual reinstall.

                        That said, the device is wonderful and works very well; I’ll be getting a few more.

                        D 1 Reply Last reply Reply Quote 2
                        • D
                          DirkDooms @PeteRage
                          last edited by DirkDooms

                          Agree, aside from this issue, the device is brilliant. I have little experience yet with the device or pfsense, but it has been a delight to work with so far. Although I can't compare of course, but still, very delightful journey.

                          1 Reply Last reply Reply Quote 1
                          • M
                            Mailstorm
                            last edited by

                            Adding on to this. Purchased an sg-1100 last week and received it yesterday. Same issue as everyone else here + other misc issues like the DNS forwarder not working and the ipsec service being non-existent. Emailed tac for a recovery image.

                            I'm going to go on and guess that these devices all received a very bad flash that is causing a multitude of issues.

                            1 Reply Last reply Reply Quote 0
                            • stephenw10S
                              stephenw10 Netgate Administrator
                              last edited by

                              Ok, after digging into this we were able locate an issue and developed a solution.

                              A small percentage of Netgate 1100 pfSense Plus appliances have been found to be unable to perform pfSense software updates (through our update servers) beyond version 2.4.5 p1.

                              Symptoms include the pfSense dashboard <Status/Dashboard> not showing any updates available beyond v2.4.5 p1. Please note that this is incorrect - the latest version of pfSense software available for the Netgate 1100 is version 21.05.2.

                              This issue affects Netgate 1100 appliances within the following serial number range: NTG2137000001 - NTG2137001503. If your unit’s serial number is within this range, please take the following steps to upgrade:

                              An affected system will show it to be running pfSense 2.4.5-RELEASE-p1, and state that the system is on the latest version:

                              1.PNG

                              To update an affected Netgate 1100, follow these steps:

                              Navigate to System>Update on the affected firewall. Here you should see a message encouraging 1100 users to select the SG-1100 update branch as outlined below:

                              2.PNG

                              Select the SG-1100 update branch from the drop-down menu and wait for the system to offer 21.05.2 as the Latest Base System:

                              3.PNG

                              Select “Confirm”.

                              The SG-1100 will be fully in conformance and able to perform future updates and package downloads without issue immediately after updating via the “SG-1100 update” option.

                              NOTE: It may take up to 24 hours for the blue text message “SG-1100 users should use the update selection “SG-1100 update” in the selector above” to disappear.

                              If you need technical assistance, please contact Netgate Support (select TAC Lite if you did not purchase a TAC subscription) .

                              We apologize for any inconvenience.

                              Steve

                              P 1 Reply Last reply Reply Quote 1
                              • P
                                PeteRage @stephenw10
                                last edited by

                                @stephenw10 that is excellent news - thanks for finding the problem! Will all new SG-1100 come with the fix? For example, if I order another one today?

                                1 Reply Last reply Reply Quote 0
                                • stephenw10S
                                  stephenw10 Netgate Administrator
                                  last edited by

                                  Any that are in the affected range will see the new update branch. The code to allow that is at the update repo servers so nothing is required on the 1100 itself.

                                  Steve

                                  1 Reply Last reply Reply Quote 0
                                  • R
                                    rmccullough
                                    last edited by rmccullough

                                    @stephenw10 Just chiming in with my experience. The update process mentioned appeared to have essentially bricked my brand new SG-1100 with a serial right in the middle of the range you provided. After the update it started an endless bootloop. It would then appear to boot up and start(light would be solid). But it would last for <1 minute at most. Then the would turn off and it would absolutely nothing for a couple minutes. Then start the process again.

                                    When the light would be solid my laptop plugged in to the LAN port would sometimes get an IP, and sometimes be able to access the web GUI. It was entirely inconsistent.

                                    The last time I was actually able to get into the GUI I started the process to go back to factory defaults. This appears to have fixed whatever the issue was. But I did lose the little bit of configuring that I had done. But I had only just gotten it out of the box so that's no biggie.

                                    Edit: It just rebooted itself as I was going through the setup wizard...

                                    1 Reply Last reply Reply Quote 0
                                    • R
                                      rmccullough
                                      last edited by

                                      Well I think I can say that mine is officially bricked. I tried doing a reboot with a filesystem check. The first few times it was able to start up my laptop ended up getting a connection from my internal network. Which the 1100 is plugged into for testing. It did not get assigned an address from pfSense.

                                      I also got following gibberish when attempting to connect through the console port.

                                      2022-01-22 17_52_51-Window.png

                                      Now the light will flash fast for a few seconds every minute or so. Nothing else is happening and I cannot get any console connection at all.

                                      Looks like I will need to reach out to support...

                                      1 Reply Last reply Reply Quote 0
                                      • stephenw10S
                                        stephenw10 Netgate Administrator
                                        last edited by

                                        Yes, sounds like an additional issue. Please open a ticket with us.
                                        https://www.netgate.com/tac-support-request

                                        Steve

                                        1 Reply Last reply Reply Quote 0
                                        • T
                                          TVTS
                                          last edited by

                                          I recently purchased a handful of SG1100s and this fix has worked on all of the ones I've deployed so far, till tonight. I changed the update branch as usual, but it still failed to see an update is available, and the available packages are still empty. Any suggestions?

                                          1 Reply Last reply Reply Quote 0
                                          • stephenw10S
                                            stephenw10 Netgate Administrator
                                            last edited by

                                            It showed the SG-1100 update branch?

                                            Please run at the command line after selecting that branch:

                                            pkg-static -d update

                                            Let us know the output.

                                            Steve

                                            1 Reply Last reply Reply Quote 0
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