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    New Netgate SG-1100 2.4.5-RELEASE-p1 Available Packages Empty

    Scheduled Pinned Locked Moved Official Netgate® Hardware
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    • P
      PeteRage
      last edited by

      Exact same issue with a SG-1100 I received today 1/5/2021 direct from Netgate has the 2020 software.

      2.4.5-RELEASE-p1 (arm64)
      built on Tue Sep 15 10:30:40 EDT 2020
      FreeBSD 11.3-STABLE

      Filed a support ticket, need that upgraded image.

      1 Reply Last reply Reply Quote 0
      • stephenw10S
        stephenw10 Netgate Administrator
        last edited by

        Hmm, I tried to replicate this and couldn't. So to be clear this a was new 1100 dircelty from us that arrived with 2.4.5p1 installed.
        You tried to update it during the initial deployment and it was unable to see the firmware update?
        Like using the check for updates button in the setup wizard?

        Steve

        P 1 Reply Last reply Reply Quote 0
        • P
          PeteRage @stephenw10
          last edited by

          @stephenw10

          Correct.

          I’ve also tried from SSH using pkg-static (from link in your troubleshooting upgrade docs), it complains that the Repository pfsense-core missing. ‘pkg update’ required.

          1 Reply Last reply Reply Quote 0
          • stephenw10S
            stephenw10 Netgate Administrator
            last edited by

            Using pkg-static -d update?

            Hmm it should pull in the updates if the meta file is missing. Can you get the output from that command?

            Steve

            P 1 Reply Last reply Reply Quote 0
            • P
              PeteRage @stephenw10
              last edited by

              @stephenw10

              [2.4.5-RELEASE][admin@iotfirewall.localdomain]/root: pkg-static -d update
              DBG(1)[28836]> pkg initialized
              Updating pfSense-core repository catalogue...
              DBG(1)[28836]> PkgRepo: verifying update for pfSense-core
              DBG(1)[28836]> PkgRepo: need forced update of pfSense-core
              DBG(1)[28836]> Pkgrepo, begin update of '/var/db/pkg/repo-pfSense-core.sqlite'
              DBG(1)[28836]> Fetch: fetching from: https://repo00.netgate.com/pkg/pfSense_factory-v2_4_4_aarch64-core/meta.conf with opts "i"
              DBG(1)[28836]> Fetch: fetching from: https://repo01.netgate.com/pkg/pfSense_factory-v2_4_4_aarch64-core/meta.conf with opts "i"
              DBG(1)[28836]> Fetch: fetching from: https://repo00.netgate.com/pkg/pfSense_factory-v2_4_4_aarch64-core/meta.conf with opts "i"
              DBG(1)[28836]> Fetch: fetching from: https://repo00.netgate.com/pkg/pfSense_factory-v2_4_4_aarch64-core/meta.txz with opts "i"
              DBG(1)[28836]> Fetch: fetching from: https://repo01.netgate.com/pkg/pfSense_factory-v2_4_4_aarch64-core/meta.txz with opts "i"
              DBG(1)[28836]> Fetch: fetching from: https://repo00.netgate.com/pkg/pfSense_factory-v2_4_4_aarch64-core/meta.txz with opts "i"
              pkg-static: https://repo.netgate.com/pkg/pfSense_factory-v2_4_4_aarch64-core/meta.txz: Bad Request
              repository pfSense-core has no meta file, using default settings
              DBG(1)[28836]> Fetch: fetching from: https://repo00.netgate.com/pkg/pfSense_factory-v2_4_4_aarch64-core/packagesite.txz with opts "i"
              DBG(1)[28836]> Fetch: fetching from: https://repo01.netgate.com/pkg/pfSense_factory-v2_4_4_aarch64-core/packagesite.txz with opts "i"
              DBG(1)[28836]> Fetch: fetching from: https://repo00.netgate.com/pkg/pfSense_factory-v2_4_4_aarch64-core/packagesite.txz with opts "i"
              pkg-static: https://repo.netgate.com/pkg/pfSense_factory-v2_4_4_aarch64-core/packagesite.txz: Bad Request
              Unable to update repository pfSense-core
              Updating pfSense repository catalogue...
              DBG(1)[28836]> PkgRepo: verifying update for pfSense
              DBG(1)[28836]> PkgRepo: need forced update of pfSense
              DBG(1)[28836]> Pkgrepo, begin update of '/var/db/pkg/repo-pfSense.sqlite'
              DBG(1)[28836]> Fetch: fetching from: https://repo00.netgate.com/pkg/pfSense_factory-v2_4_4_aarch64-pfSense_factory-v2_4_4/meta.conf with opts "i"
              DBG(1)[28836]> Fetch: fetching from: https://repo01.netgate.com/pkg/pfSense_factory-v2_4_4_aarch64-pfSense_factory-v2_4_4/meta.conf with opts "i"
              DBG(1)[28836]> Fetch: fetching from: https://repo00.netgate.com/pkg/pfSense_factory-v2_4_4_aarch64-pfSense_factory-v2_4_4/meta.conf with opts "i"
              DBG(1)[28836]> Fetch: fetching from: https://repo00.netgate.com/pkg/pfSense_factory-v2_4_4_aarch64-pfSense_factory-v2_4_4/meta.txz with opts "i"
              DBG(1)[28836]> Fetch: fetching from: https://repo01.netgate.com/pkg/pfSense_factory-v2_4_4_aarch64-pfSense_factory-v2_4_4/meta.txz with opts "i"
              DBG(1)[28836]> Fetch: fetching from: https://repo00.netgate.com/pkg/pfSense_factory-v2_4_4_aarch64-pfSense_factory-v2_4_4/meta.txz with opts "i"
              pkg-static: https://repo.netgate.com/pkg/pfSense_factory-v2_4_4_aarch64-pfSense_factory-v2_4_4/meta.txz: Bad Request
              repository pfSense has no meta file, using default settings
              DBG(1)[28836]> Fetch: fetching from: https://repo00.netgate.com/pkg/pfSense_factory-v2_4_4_aarch64-pfSense_factory-v2_4_4/packagesite.txz with opts "i"
              DBG(1)[28836]> Fetch: fetching from: https://repo01.netgate.com/pkg/pfSense_factory-v2_4_4_aarch64-pfSense_factory-v2_4_4/packagesite.txz with opts "i"
              DBG(1)[28836]> Fetch: fetching from: https://repo00.netgate.com/pkg/pfSense_factory-v2_4_4_aarch64-pfSense_factory-v2_4_4/packagesite.txz with opts "i"
              pkg-static: https://repo.netgate.com/pkg/pfSense_factory-v2_4_4_aarch64-pfSense_factory-v2_4_4/packagesite.txz: Bad Request
              Unable to update repository pfSense
              Error updating repositories!
              [2.4.5-RELEASE][admin@iotfirewall.localdomain]/root:

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              • stephenw10S
                stephenw10 Netgate Administrator
                last edited by

                Ok, thanks. Same error then.

                Re-installing 21.05.2 clean will certainly get you to it fastest.

                We are still looking into this.

                Steve

                P 1 Reply Last reply Reply Quote 0
                • P
                  PeteRage @stephenw10
                  last edited by PeteRage

                  @stephenw10

                  One more detail. I am running the device inside of a LAN to create a secure subnet. In order to get access to the device on its default IP I disconnected the WAN port before going through the wizard and gave it a different subnet 192.168.20.0/24 - since the 192.168.1.0 subnet is already in use.

                  Perhaps that initial step of running the wizard when not connected to the WAN is the variation causing this issue? I’ll do the reinstall tomorrow with some fresh coffee.

                  1 Reply Last reply Reply Quote 0
                  • stephenw10S
                    stephenw10 Netgate Administrator
                    last edited by

                    Hmm, well it would certainly fail the check at that point but as long as the WAN was then connected and the subnets didn't conflict it should be OK. 🤔

                    P 1 Reply Last reply Reply Quote 0
                    • P
                      PeteRage @stephenw10
                      last edited by

                      @stephenw10

                      I am up and running on the new firmware and all seems well. Thank you!

                      A couple of notes:

                      1. Running Etcher on Windows 10. There is a known issue that causes it to fail validation of writing the flash drive. If you encounter that follow these steps.

                      https://superuser.com/questions/1199823/how-to-prevent-creation-of-system-volume-information-folder-in-windows-10-for/1199824#1199824

                      Burned an hour trying to check my stick for writing problems.

                      1. Had to manually install the Prolific USB serial driver for windows.

                      2. Install Instructions. Between Steps 6 and 7 there is ALOT of console output and reboots, this would be worth mentioning, that you should be patient (and not worry!) while it runs through these steps.

                      1 Reply Last reply Reply Quote 0
                      • A
                        actionjackson
                        last edited by actionjackson

                        @stephenw10 said in New Netgate SG-1100 2.4.5-RELEASE-p1 Available Packages Empty:

                        https://docs.netgate.com/pfsense/en/latest/solutions/sg-1100/reinstall-pfsense.html

                        I am experiencing the exact same issue with a SG-1100 pfSense 2.4.5-RELEASE-p1 (arm64) ordered directly from Netgate. Received my unit about 14 days ago.

                        DNS is working properly for all domains except repo.netgate.com. DNS cannot resolve repo.netgate.com

                        *** Can't find repo.netgate.com: No answer

                        1 Reply Last reply Reply Quote 0
                        • stephenw10S
                          stephenw10 Netgate Administrator
                          last edited by

                          That's because it doesn't have a/aaaa records it uses SRV records, same as packages
                          https://docs.netgate.com/pfsense/en/latest/troubleshooting/upgrades.html#packages-netgate-com-has-no-a-aaaa-record

                          You see the same error from: pkg-static -d update ?

                          Steve

                          A 1 Reply Last reply Reply Quote 0
                          • A
                            actionjackson @stephenw10
                            last edited by

                            Hi @stephenw10 ,
                            Thanks for your reply. Any further recommendation you have would be much appreciated.

                            The behavior is the same when using pkg-static -d update

                            Here is the device output:

                            pkg-static -d update
DBG(1)[25191]> pkg initialized
Updating pfSense-core repository catalogue...
DBG(1)[25191]> PkgRepo: verifying update for pfSense-core
DBG(1)[25191]> PkgRepo: need forced update of pfSense-core
DBG(1)[25191]> Pkgrepo, begin update of '/var/db/pkg/repo-pfSense-core.sqlite'
DBG(1)[25191]> Fetch: fetching from: https://repo01.netgate.com/pkg/pfSense_factory-v2_4_5_aarch64-core/meta.conf with opts "i"
DBG(1)[25191]> Fetch: fetching from: https://repo00.netgate.com/pkg/pfSense_factory-v2_4_5_aarch64-core/meta.conf with opts "i"
DBG(1)[25191]> Fetch: fetching from: https://repo01.netgate.com/pkg/pfSense_factory-v2_4_5_aarch64-core/meta.conf with opts "i"
DBG(1)[25191]> Fetch: fetching from: https://repo01.netgate.com/pkg/pfSense_factory-v2_4_5_aarch64-core/meta.txz with opts "i"
DBG(1)[25191]> Fetch: fetching from: https://repo00.netgate.com/pkg/pfSense_factory-v2_4_5_aarch64-core/meta.txz with opts "i"
DBG(1)[25191]> Fetch: fetching from: https://repo01.netgate.com/pkg/pfSense_factory-v2_4_5_aarch64-core/meta.txz with opts "i"
pkg-static: https://repo.netgate.com/pkg/pfSense_factory-v2_4_5_aarch64-core/meta.txz: Bad Request
repository pfSense-core has no meta file, using default settings
DBG(1)[25191]> Fetch: fetching from: https://repo01.netgate.com/pkg/pfSense_factory-v2_4_5_aarch64-core/packagesite.txz with opts "i"
DBG(1)[25191]> Fetch: fetching from: https://repo00.netgate.com/pkg/pfSense_factory-v2_4_5_aarch64-core/packagesite.txz with opts "i"
DBG(1)[25191]> Fetch: fetching from: https://repo01.netgate.com/pkg/pfSense_factory-v2_4_5_aarch64-core/packagesite.txz with opts "i"
pkg-static: https://repo.netgate.com/pkg/pfSense_factory-v2_4_5_aarch64-core/packagesite.txz: Bad Request
Unable to update repository pfSense-core
Updating pfSense repository catalogue...
DBG(1)[25191]> PkgRepo: verifying update for pfSense
DBG(1)[25191]> PkgRepo: need forced update of pfSense
DBG(1)[25191]> Pkgrepo, begin update of '/var/db/pkg/repo-pfSense.sqlite'
DBG(1)[25191]> Fetch: fetching from: https://repo01.netgate.com/pkg/pfSense_factory-v2_4_5_aarch64-pfSense_factory-v2_4_5/meta.conf with opts "i"
DBG(1)[25191]> Fetch: fetching from: https://repo00.netgate.com/pkg/pfSense_factory-v2_4_5_aarch64-pfSense_factory-v2_4_5/meta.conf with opts "i"
DBG(1)[25191]> Fetch: fetching from: https://repo01.netgate.com/pkg/pfSense_factory-v2_4_5_aarch64-pfSense_factory-v2_4_5/meta.conf with opts "i"
DBG(1)[25191]> Fetch: fetching from: https://repo01.netgate.com/pkg/pfSense_factory-v2_4_5_aarch64-pfSense_factory-v2_4_5/meta.txz with opts "i"
DBG(1)[25191]> Fetch: fetching from: https://repo00.netgate.com/pkg/pfSense_factory-v2_4_5_aarch64-pfSense_factory-v2_4_5/meta.txz with opts "i"
DBG(1)[25191]> Fetch: fetching from: https://repo01.netgate.com/pkg/pfSense_factory-v2_4_5_aarch64-pfSense_factory-v2_4_5/meta.txz with opts "i"
pkg-static: https://repo.netgate.com/pkg/pfSense_factory-v2_4_5_aarch64-pfSense_factory-v2_4_5/meta.txz: Bad Request
repository pfSense has no meta file, using default settings
DBG(1)[25191]> Fetch: fetching from: https://repo01.netgate.com/pkg/pfSense_factory-v2_4_5_aarch64-pfSense_factory-v2_4_5/packagesite.txz with opts "i"
DBG(1)[25191]> Fetch: fetching from: https://repo00.netgate.com/pkg/pfSense_factory-v2_4_5_aarch64-pfSense_factory-v2_4_5/packagesite.txz with opts "i"
DBG(1)[25191]> Fetch: fetching from: https://repo01.netgate.com/pkg/pfSense_factory-v2_4_5_aarch64-pfSense_factory-v2_4_5/packagesite.txz with opts "i"
pkg-static: https://repo.netgate.com/pkg/pfSense_factory-v2_4_5_aarch64-pfSense_factory-v2_4_5/packagesite.txz: Bad Request
Unable to update repository pfSense
Error updating repositories!
                            1 Reply Last reply Reply Quote 0
                            • stephenw10S
                              stephenw10 Netgate Administrator
                              last edited by

                              Well as with the others the fastest way back to full function is to install 21.05.2 clean. Just open a ticket here: https://www.netgate.com/tac-support-request

                              Steve

                              1 Reply Last reply Reply Quote 0
                              • D
                                DirkDooms
                                last edited by

                                For the record, I have the same issue. New SG-1100 since 5 days.

                                If I do a clean install, do I need to reconfigure eveyrthing? Just finished it until I noticed this issue

                                P GertjanG 2 Replies Last reply Reply Quote 0
                                • P
                                  PeteRage @DirkDooms
                                  last edited by

                                  @dirkdooms I’m pretty sure you can back up your configuration to XML, do the reinstall, then restore that config.

                                  1 Reply Last reply Reply Quote 0
                                  • stephenw10S
                                    stephenw10 Netgate Administrator
                                    last edited by

                                    Yes, back it up and restore it.

                                    Or even pull it in from USB at first boot via the ECL:
                                    https://docs.netgate.com/pfsense/en/latest/backup/restore-during-install.html#restore-using-the-external-configuration-locator-ecl

                                    Steve

                                    1 Reply Last reply Reply Quote 0
                                    • GertjanG
                                      Gertjan @DirkDooms
                                      last edited by

                                      @dirkdooms said in New Netgate SG-1100 2.4.5-RELEASE-p1 Available Packages Empty:

                                      I have the same issue. New SG-1100 since 5 days

                                      Just for my own curiosity : Netgate delivers in 2022 their own devices with 2.4.5-p1 ?

                                      No "help me" PM's please. Use the forum, the community will thank you.
                                      Edit : and where are the logs ??

                                      P 1 Reply Last reply Reply Quote 0
                                      • P
                                        PeteRage @Gertjan
                                        last edited by

                                        @gertjan

                                        Yep, I think the intent is you get the device, click the update firmware and that’ll bring you to current. Perhaps, they are shipping old stock, haven’t update the mfg process to flash the new image, …?

                                        That update process is failing for folks on this thread and we had to do a manual reinstall.

                                        That said, the device is wonderful and works very well; I’ll be getting a few more.

                                        D 1 Reply Last reply Reply Quote 2
                                        • D
                                          DirkDooms @PeteRage
                                          last edited by DirkDooms

                                          Agree, aside from this issue, the device is brilliant. I have little experience yet with the device or pfsense, but it has been a delight to work with so far. Although I can't compare of course, but still, very delightful journey.

                                          1 Reply Last reply Reply Quote 1
                                          • M
                                            Mailstorm
                                            last edited by

                                            Adding on to this. Purchased an sg-1100 last week and received it yesterday. Same issue as everyone else here + other misc issues like the DNS forwarder not working and the ipsec service being non-existent. Emailed tac for a recovery image.

                                            I'm going to go on and guess that these devices all received a very bad flash that is causing a multitude of issues.

                                            1 Reply Last reply Reply Quote 0
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