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    Can't Access Webgui while hooked up to internet

    Scheduled Pinned Locked Moved General pfSense Questions
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    • M
      mercurynormanbates @KOM
      last edited by mercurynormanbates

      @kom
      If I have webgui up successfully and the modem is connected to the router, then I am unable to ping 8.8.8.8

      Pinging 8.8.8.8 with 32 bytes of data:
      Reply from 192.168.1.205: Destination host unreachable.
      Reply from 192.168.1.205: Destination host unreachable.
      Reply from 192.168.1.205: Destination host unreachable.
      Reply from 192.168.1.205: Destination host unreachable.

      KOMK 1 Reply Last reply Reply Quote 0
      • KOMK
        KOM @mercurynormanbates
        last edited by KOM

        @mercurynormanbates So LAN is 192.168.1.0/24, correct? What network is your WAN on? I'm wondering if your modem is not set to bridge mode and is giving your WAN a NATed address in the same subnet as your LAN.

        Can you ping 8.8.8.8 if you do it via pfSense Diagnostics - Ping and pick WAN for source address?

        M 1 Reply Last reply Reply Quote 0
        • stephenw10S
          stephenw10 Netgate Administrator
          last edited by

          @mercurynormanbates said in Can't Access Webgui while hooked up to internet:

          Turn off VPN
          Can now access the webgui but now I lose internet

          That seems like a clue. You are disabling a local VPN client on the LAN side host?

          What is 192.168.1.205? If that the local host IP then it has no default route after disabling the VPN client.

          Steve

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          • KOMK
            KOM
            last edited by

            I'm not exactly clear if he redid the VPN config after resetting everything or not. I'm probably misunderstanding but I thought he was having basic connectivity issues aside from the VPN.

            M 1 Reply Last reply Reply Quote 0
            • M
              mercurynormanbates @KOM
              last edited by

              @kom

              I loaded the pfsense webgui with my computer connected via LAN. Once in, I connected the modem to the WAN port.

              When I did the ping from diagnostics with WAN as the source, I get:

              --- 8.8.8.8 ping statistics ---
              3 packets transmitted, 0 packets received, 100.0% packet loss

              KOMK 1 Reply Last reply Reply Quote 0
              • KOMK
                KOM @mercurynormanbates
                last edited by

                @mercurynormanbates Do you have any VPN config stuff still loaded? Did you change any rules or outbound NAT settings? If you look at Status - Interfaces, does your WAN have an address, and if it does is it in the same subnet as your LAN? Do you see a default gateway under System - Routing - Gateways?

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                • M
                  mercurynormanbates @KOM
                  last edited by

                  @kom I did not reconfigure the VPN on the pfsense after resetting. I did have a VPN running on my computer, but it was disconnected (then I uninstalled it to be safe).

                  KOMK 1 Reply Last reply Reply Quote 0
                  • KOMK
                    KOM @mercurynormanbates
                    last edited by

                    @mercurynormanbates OK, and the answers to my other questions would be....

                    M 1 Reply Last reply Reply Quote 0
                    • M
                      mercurynormanbates @KOM
                      last edited by

                      @kom Sorry, I saw the other comment about the VPN before I saw your latest one.

                      It does not list an address for WAN. It's "down"

                      WAN Interface (wan, igb0)
                      Status
                      no carrier
                      DHCP
                      down
                      MAC Address
                      MTU
                      1500
                      Media
                      autoselect
                      In/out packets
                      0/2 (0 B/112 B)
                      In/out packets (pass)
                      0/2 (0 B/112 B)
                      In/out packets (block)
                      0/0 (0 B/0 B)
                      In/out errors
                      0/0
                      Collisions
                      0

                      Gateway set to “automatic”
                      For Default gateway IPv4, there is no other option besides "automatic"
                      For IPv6, it has WAN_DHCP6 as an option in the dropdown

                      KOMK johnpozJ 2 Replies Last reply Reply Quote 0
                      • KOMK
                        KOM @mercurynormanbates
                        last edited by

                        @mercurynormanbates Well, you will have to resolve that to get anywhere further. Try unplugging your cable modem, wait 10 seconds and then boot it back up with pfSense still running. Check again to see if it got an address. Is there anything funny about your ISP for example are they delivering Internet to you on a VLAN? You can also try doing a packet capture on WAN to see if it's getting any reply traffic from your DHCP requests.

                        M 1 Reply Last reply Reply Quote 0
                        • johnpozJ
                          johnpoz LAYER 8 Global Moderator @mercurynormanbates
                          last edited by

                          @mercurynormanbates said in Can't Access Webgui while hooked up to internet:

                          Status
                          no carrier

                          how would that even work - from that its not plugged in even..

                          An intelligent man is sometimes forced to be drunk to spend time with his fools
                          If you get confused: Listen to the Music Play
                          Please don't Chat/PM me for help, unless mod related
                          SG-4860 24.11 | Lab VMs 2.8, 24.11

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                          • M
                            mercurynormanbates @KOM
                            last edited by

                            This post is deleted!
                            johnpozJ KOMK 2 Replies Last reply Reply Quote 0
                            • johnpozJ
                              johnpoz LAYER 8 Global Moderator @mercurynormanbates
                              last edited by

                              @mercurynormanbates said in Can't Access Webgui while hooked up to internet:

                              Status
                              no carrier

                              Never ever ever going to work with no carrier - its not connected.. How could it work.. Either cable bad, port bad, device its connected to is OFF..

                              An intelligent man is sometimes forced to be drunk to spend time with his fools
                              If you get confused: Listen to the Music Play
                              Please don't Chat/PM me for help, unless mod related
                              SG-4860 24.11 | Lab VMs 2.8, 24.11

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                              • KOMK
                                KOM @mercurynormanbates
                                last edited by

                                @mercurynormanbates Check that your modem is plugged in and powered up, check your network cable between pfSense WAN and your modem. Check your modem's connection to coax.

                                M 1 Reply Last reply Reply Quote 0
                                • M
                                  mercurynormanbates @KOM
                                  last edited by mercurynormanbates

                                  @kom said in Can't Access Webgui while hooked up to internet:

                                  Check that your modem is plugged in and powered up, check your network cable between pfSense WAN and your modem. Check your modem's connection to coax.

                                  Modem plugged in and powered up. I am currently using the network cable I used between pfsense and the modem to plug directly into my computer (and have internet).

                                  My modem is through Spectrum and I don't know of any quirks with that. Like I said, at some point in the last few days, I was able to get internet to my computer hooked up to the LAN port with modem hooked up to WAN and get internet, but then I couldn't load the webgui.

                                  KOMK 1 Reply Last reply Reply Quote 0
                                  • KOMK
                                    KOM @mercurynormanbates
                                    last edited by

                                    @mercurynormanbates Very strange. Is your pfSense LAN interface 192.168.1.1? Is it possible that you have another device on your network with the same address? Not being able to get to WebGUI is unrelated to WAN not syncing.

                                    M 1 Reply Last reply Reply Quote 0
                                    • M
                                      mercurynormanbates @KOM
                                      last edited by

                                      @kom

                                      Yes, the pfSense LAN interface is assigned 192.168.1.1

                                      I have another router that I use as my main wireless router that was also assigned 192.168.1.1, but it is not currently running.

                                      KOMK 1 Reply Last reply Reply Quote 0
                                      • KOMK
                                        KOM @mercurynormanbates
                                        last edited by

                                        @mercurynormanbates If you disconnect pfSense LAN cable, can you still ping 192.168.1.1? I assume you have pfSense LAN configured to server DHCP addresses to clients? Your PC has a LAN address within your defined scope, and if you run ipconfig in Windows you see 192.168.1.1 as default gateway?

                                        M 1 Reply Last reply Reply Quote 0
                                        • stephenw10S
                                          stephenw10 Netgate Administrator
                                          last edited by

                                          Do you even see link LEDs on the WAN NIC? Or at the modem end Ethernet?

                                          You will probably need to reboot the modem to actually get an IP on the pfSense WAN after connecting directly with a laptop. But you should see a link at least at any time.

                                          Steve

                                          johnpozJ 1 Reply Last reply Reply Quote 0
                                          • johnpozJ
                                            johnpoz LAYER 8 Global Moderator @stephenw10
                                            last edited by

                                            @stephenw10 said in Can't Access Webgui while hooked up to internet:

                                            But you should see a link at least at any time

                                            Agreed, but his shows no carrier - so either he is looking at the wrong port or there is nothing connected... Shouldn't show no carrier unless not connected.

                                            Here I have a interface connected to my switch

                                            up.jpg

                                            I unplug it from the switch and there you go - no carrier..

                                            down.jpg

                                            If your interface shows no carrier - it ain't going to be connected to anything..

                                            An intelligent man is sometimes forced to be drunk to spend time with his fools
                                            If you get confused: Listen to the Music Play
                                            Please don't Chat/PM me for help, unless mod related
                                            SG-4860 24.11 | Lab VMs 2.8, 24.11

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