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    Can't Access Webgui while hooked up to internet

    Scheduled Pinned Locked Moved General pfSense Questions
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    • stephenw10S
      stephenw10 Netgate Administrator
      last edited by

      @mercurynormanbates said in Can't Access Webgui while hooked up to internet:

      Turn off VPN
      Can now access the webgui but now I lose internet

      That seems like a clue. You are disabling a local VPN client on the LAN side host?

      What is 192.168.1.205? If that the local host IP then it has no default route after disabling the VPN client.

      Steve

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      • KOMK
        KOM
        last edited by

        I'm not exactly clear if he redid the VPN config after resetting everything or not. I'm probably misunderstanding but I thought he was having basic connectivity issues aside from the VPN.

        M 1 Reply Last reply Reply Quote 0
        • M
          mercurynormanbates @KOM
          last edited by

          @kom

          I loaded the pfsense webgui with my computer connected via LAN. Once in, I connected the modem to the WAN port.

          When I did the ping from diagnostics with WAN as the source, I get:

          --- 8.8.8.8 ping statistics ---
          3 packets transmitted, 0 packets received, 100.0% packet loss

          KOMK 1 Reply Last reply Reply Quote 0
          • KOMK
            KOM @mercurynormanbates
            last edited by

            @mercurynormanbates Do you have any VPN config stuff still loaded? Did you change any rules or outbound NAT settings? If you look at Status - Interfaces, does your WAN have an address, and if it does is it in the same subnet as your LAN? Do you see a default gateway under System - Routing - Gateways?

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            • M
              mercurynormanbates @KOM
              last edited by

              @kom I did not reconfigure the VPN on the pfsense after resetting. I did have a VPN running on my computer, but it was disconnected (then I uninstalled it to be safe).

              KOMK 1 Reply Last reply Reply Quote 0
              • KOMK
                KOM @mercurynormanbates
                last edited by

                @mercurynormanbates OK, and the answers to my other questions would be....

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                • M
                  mercurynormanbates @KOM
                  last edited by

                  @kom Sorry, I saw the other comment about the VPN before I saw your latest one.

                  It does not list an address for WAN. It's "down"

                  WAN Interface (wan, igb0)
                  Status
                  no carrier
                  DHCP
                  down
                  MAC Address
                  MTU
                  1500
                  Media
                  autoselect
                  In/out packets
                  0/2 (0 B/112 B)
                  In/out packets (pass)
                  0/2 (0 B/112 B)
                  In/out packets (block)
                  0/0 (0 B/0 B)
                  In/out errors
                  0/0
                  Collisions
                  0

                  Gateway set to “automatic”
                  For Default gateway IPv4, there is no other option besides "automatic"
                  For IPv6, it has WAN_DHCP6 as an option in the dropdown

                  KOMK johnpozJ 2 Replies Last reply Reply Quote 0
                  • KOMK
                    KOM @mercurynormanbates
                    last edited by

                    @mercurynormanbates Well, you will have to resolve that to get anywhere further. Try unplugging your cable modem, wait 10 seconds and then boot it back up with pfSense still running. Check again to see if it got an address. Is there anything funny about your ISP for example are they delivering Internet to you on a VLAN? You can also try doing a packet capture on WAN to see if it's getting any reply traffic from your DHCP requests.

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                    • johnpozJ
                      johnpoz LAYER 8 Global Moderator @mercurynormanbates
                      last edited by

                      @mercurynormanbates said in Can't Access Webgui while hooked up to internet:

                      Status
                      no carrier

                      how would that even work - from that its not plugged in even..

                      An intelligent man is sometimes forced to be drunk to spend time with his fools
                      If you get confused: Listen to the Music Play
                      Please don't Chat/PM me for help, unless mod related
                      SG-4860 24.11 | Lab VMs 2.8, 24.11

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                      • M
                        mercurynormanbates @KOM
                        last edited by

                        This post is deleted!
                        johnpozJ KOMK 2 Replies Last reply Reply Quote 0
                        • johnpozJ
                          johnpoz LAYER 8 Global Moderator @mercurynormanbates
                          last edited by

                          @mercurynormanbates said in Can't Access Webgui while hooked up to internet:

                          Status
                          no carrier

                          Never ever ever going to work with no carrier - its not connected.. How could it work.. Either cable bad, port bad, device its connected to is OFF..

                          An intelligent man is sometimes forced to be drunk to spend time with his fools
                          If you get confused: Listen to the Music Play
                          Please don't Chat/PM me for help, unless mod related
                          SG-4860 24.11 | Lab VMs 2.8, 24.11

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                          • KOMK
                            KOM @mercurynormanbates
                            last edited by

                            @mercurynormanbates Check that your modem is plugged in and powered up, check your network cable between pfSense WAN and your modem. Check your modem's connection to coax.

                            M 1 Reply Last reply Reply Quote 0
                            • M
                              mercurynormanbates @KOM
                              last edited by mercurynormanbates

                              @kom said in Can't Access Webgui while hooked up to internet:

                              Check that your modem is plugged in and powered up, check your network cable between pfSense WAN and your modem. Check your modem's connection to coax.

                              Modem plugged in and powered up. I am currently using the network cable I used between pfsense and the modem to plug directly into my computer (and have internet).

                              My modem is through Spectrum and I don't know of any quirks with that. Like I said, at some point in the last few days, I was able to get internet to my computer hooked up to the LAN port with modem hooked up to WAN and get internet, but then I couldn't load the webgui.

                              KOMK 1 Reply Last reply Reply Quote 0
                              • KOMK
                                KOM @mercurynormanbates
                                last edited by

                                @mercurynormanbates Very strange. Is your pfSense LAN interface 192.168.1.1? Is it possible that you have another device on your network with the same address? Not being able to get to WebGUI is unrelated to WAN not syncing.

                                M 1 Reply Last reply Reply Quote 0
                                • M
                                  mercurynormanbates @KOM
                                  last edited by

                                  @kom

                                  Yes, the pfSense LAN interface is assigned 192.168.1.1

                                  I have another router that I use as my main wireless router that was also assigned 192.168.1.1, but it is not currently running.

                                  KOMK 1 Reply Last reply Reply Quote 0
                                  • KOMK
                                    KOM @mercurynormanbates
                                    last edited by

                                    @mercurynormanbates If you disconnect pfSense LAN cable, can you still ping 192.168.1.1? I assume you have pfSense LAN configured to server DHCP addresses to clients? Your PC has a LAN address within your defined scope, and if you run ipconfig in Windows you see 192.168.1.1 as default gateway?

                                    M 1 Reply Last reply Reply Quote 0
                                    • stephenw10S
                                      stephenw10 Netgate Administrator
                                      last edited by

                                      Do you even see link LEDs on the WAN NIC? Or at the modem end Ethernet?

                                      You will probably need to reboot the modem to actually get an IP on the pfSense WAN after connecting directly with a laptop. But you should see a link at least at any time.

                                      Steve

                                      johnpozJ 1 Reply Last reply Reply Quote 0
                                      • johnpozJ
                                        johnpoz LAYER 8 Global Moderator @stephenw10
                                        last edited by

                                        @stephenw10 said in Can't Access Webgui while hooked up to internet:

                                        But you should see a link at least at any time

                                        Agreed, but his shows no carrier - so either he is looking at the wrong port or there is nothing connected... Shouldn't show no carrier unless not connected.

                                        Here I have a interface connected to my switch

                                        up.jpg

                                        I unplug it from the switch and there you go - no carrier..

                                        down.jpg

                                        If your interface shows no carrier - it ain't going to be connected to anything..

                                        An intelligent man is sometimes forced to be drunk to spend time with his fools
                                        If you get confused: Listen to the Music Play
                                        Please don't Chat/PM me for help, unless mod related
                                        SG-4860 24.11 | Lab VMs 2.8, 24.11

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                                        • M
                                          mercurynormanbates @KOM
                                          last edited by

                                          @kom

                                          I am a noob so I am not sure I understand.

                                          When I have the LAN port connected to my computer and the WAN to the internet. I get the following for ipconfig and ping:

                                          Ethernet adapter Ethernet:
                                          Connection-specific DNS Suffix . : home.arpa
                                          IPv4 Address. . . . . . . . . . . : 192.168.1.100
                                          Subnet Mask . . . . . . . . . . . : 255.255.255.0
                                          Default Gateway . . . . . . . . . :

                                          Pinging 192.168.1.1 with 32 bytes of data:
                                          Reply from 192.168.1.1: bytes=32 time=2ms TTL=64
                                          Reply from 192.168.1.1: bytes=32 time=3ms TTL=64
                                          Reply from 192.168.1.1: bytes=32 time=3ms TTL=64
                                          Reply from 192.168.1.1: bytes=32 time=3ms TTL=64

                                          Ping statistics for 192.168.1.1:
                                          Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
                                          Approximate round trip times in milli-seconds:
                                          Minimum = 2ms, Maximum = 3ms, Average = 2ms

                                          You want me to test if I disconnect the LAN to pfsense and ping from my computer?

                                          johnpozJ KOMK 2 Replies Last reply Reply Quote 0
                                          • johnpozJ
                                            johnpoz LAYER 8 Global Moderator @mercurynormanbates
                                            last edited by

                                            @mercurynormanbates what I am saying is your WAN isn't connected - so how and the hell would you get to the internet?

                                            And if that is your PC, it ain't going to the internet anyway because it has no gateway.

                                            An intelligent man is sometimes forced to be drunk to spend time with his fools
                                            If you get confused: Listen to the Music Play
                                            Please don't Chat/PM me for help, unless mod related
                                            SG-4860 24.11 | Lab VMs 2.8, 24.11

                                            M 2 Replies Last reply Reply Quote 0
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