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    New Netgate 6100 Appliance strange problem

    Scheduled Pinned Locked Moved Official Netgate® Hardware
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    • V
      VisionSoul
      last edited by

      Hi,

      I recently purchase a new netgate 6100 appliance and something weird is happening. Here's my problem:

      I have configured all interfaces ( 2.5gb lan ports ), each one with a ip range. Strangely, LAN 2 port igc1) when connecting my computer directly does not work (port lights don't even blink). When i connect a cable to my existing network, port lights start blinking, however i tried configured as dhcp, it gets ip, shows on my existing router on leases, but cannot ping, nothing.... ( wide rule on firewall created for testing purposals). In all other lan ports ( igc0, igc3/4) all is working just fine, as soon i plug my computer directly i get ip and able to go to the internet. It just only with lan port 2 (igc1) this is happening. Any suggestions? Defective unit?

      Thanks in advance.

      Best Regards!

      C 1 Reply Last reply Reply Quote 0
      • stephenw10S
        stephenw10 Netgate Administrator
        last edited by

        Hmm, so the port links OK to another router/switch etc and pulls a dhcp lease if configured as a client?

        If you run ifconfig -vvvma do the igc NICs appear differently at all?

        Steve

        V 1 Reply Last reply Reply Quote 1
        • V
          VisionSoul @stephenw10
          last edited by

          @stephenw10 Hi,

          Thanks for your reply. Im going to send the unit for RMA. It seems that the port maybe damage somehow. After a while i noticed that port keeps turning on/off. I tried several factory defaults reset, nothing, same behavior. All other port behave normal, except this one. i already have the unit prepared to rma, but maybe i can unpacked it and try that before, just in case....

          Once i try it i will reply back to you.

          Best Regards, and thanks for the support!

          1 Reply Last reply Reply Quote 0
          • stephenw10S
            stephenw10 Netgate Administrator
            last edited by

            If you've already opened a support ticket and been issued an rma number then I'd go ahead with that. They will almost certainly have already checked that info.

            Steve

            V 1 Reply Last reply Reply Quote 1
            • V
              VisionSoul @stephenw10
              last edited by

              @stephenw10 Hi again,

              No they didn't. I bought the unit from a partner yours. I'm from Europe, and i bought from Voleatech company.

              I'll try to check the command result before send it to them just in case....

              Best regards!

              1 Reply Last reply Reply Quote 1
              • V
                VisionSoul
                last edited by stephenw10

                Hi again, here's the result of ifconfig -vvvma (factory defaults):

                
igc0: flags=8843<UP,BROADCAST,RUNNING,SIMPLEX,MULTICAST> metric 0 mtu 1500
	options=e120bb<RXCSUM,TXCSUM,VLAN_MTU,VLAN_HWTAGGING,JUMBO_MTU,VLAN_HWCSUM,WOL_MAGIC,VLAN_HWFILTER,RXCSUM_IPV6,TXCSUM_IPV6>
	capabilities=f53fbb<RXCSUM,TXCSUM,VLAN_MTU,VLAN_HWTAGGING,JUMBO_MTU,VLAN_HWCSUM,TSO4,TSO6,LRO,WOL_UCAST,WOL_MCAST,WOL_MAGIC,VLAN_HWFILTER,VLAN_HWTSO,NETMAP,RXCSUM_IPV6,TXCSUM_IPV6>
	ether 90:ec:77:21:31:18
	inet6 fe80::92ec:77ff:fe21:3118%igc0 prefixlen 64 scopeid 0x1
	inet6 fe80::1:1%igc0 prefixlen 64 scopeid 0x1
	inet 192.168.1.1 netmask 0xffffff00 broadcast 192.168.1.255
	media: Ethernet autoselect (1000baseT <full-duplex>)
	status: active
	supported media:
		media autoselect
		media 2500Base-T
		media 1000baseT
		media 1000baseT mediaopt full-duplex
		media 100baseTX mediaopt full-duplex
		media 100baseTX
		media 10baseT/UTP mediaopt full-duplex
		media 10baseT/UTP
	nd6 options=21<PERFORMNUD,AUTO_LINKLOCAL>
igc1: flags=8843<UP,BROADCAST,RUNNING,SIMPLEX,MULTICAST> metric 0 mtu 1500
	description: LAN2
	options=e120bb<RXCSUM,TXCSUM,VLAN_MTU,VLAN_HWTAGGING,JUMBO_MTU,VLAN_HWCSUM,WOL_MAGIC,VLAN_HWFILTER,RXCSUM_IPV6,TXCSUM_IPV6>
	capabilities=f53fbb<RXCSUM,TXCSUM,VLAN_MTU,VLAN_HWTAGGING,JUMBO_MTU,VLAN_HWCSUM,TSO4,TSO6,LRO,WOL_UCAST,WOL_MCAST,WOL_MAGIC,VLAN_HWFILTER,VLAN_HWTSO,NETMAP,RXCSUM_IPV6,TXCSUM_IPV6>
	ether 90:ec:77:21:31:19
	inet6 fe80::92ec:77ff:fe21:3119%igc1 prefixlen 64 scopeid 0x2
	media: Ethernet autoselect
	status: no carrier
	supported media:
		media autoselect
		media 2500Base-T
		media 1000baseT
		media 1000baseT mediaopt full-duplex
		media 100baseTX mediaopt full-duplex
		media 100baseTX
		media 10baseT/UTP mediaopt full-duplex
		media 10baseT/UTP
	nd6 options=21<PERFORMNUD,AUTO_LINKLOCAL>
igc2: flags=8843<UP,BROADCAST,RUNNING,SIMPLEX,MULTICAST> metric 0 mtu 1500
	description: LAN3
	options=e120bb<RXCSUM,TXCSUM,VLAN_MTU,VLAN_HWTAGGING,JUMBO_MTU,VLAN_HWCSUM,WOL_MAGIC,VLAN_HWFILTER,RXCSUM_IPV6,TXCSUM_IPV6>
	capabilities=f53fbb<RXCSUM,TXCSUM,VLAN_MTU,VLAN_HWTAGGING,JUMBO_MTU,VLAN_HWCSUM,TSO4,TSO6,LRO,WOL_UCAST,WOL_MCAST,WOL_MAGIC,VLAN_HWFILTER,VLAN_HWTSO,NETMAP,RXCSUM_IPV6,TXCSUM_IPV6>
	ether 90:ec:77:21:31:1a
	inet6 fe80::92ec:77ff:fe21:311a%igc2 prefixlen 64 scopeid 0x3
	media: Ethernet autoselect
	status: no carrier
	supported media:
		media autoselect
		media 2500Base-T
		media 1000baseT
		media 1000baseT mediaopt full-duplex
		media 100baseTX mediaopt full-duplex
		media 100baseTX
		media 10baseT/UTP mediaopt full-duplex
		media 10baseT/UTP
	nd6 options=21<PERFORMNUD,AUTO_LINKLOCAL>
igc3: flags=8843<UP,BROADCAST,RUNNING,SIMPLEX,MULTICAST> metric 0 mtu 1500
	description: LAN4
	options=e120bb<RXCSUM,TXCSUM,VLAN_MTU,VLAN_HWTAGGING,JUMBO_MTU,VLAN_HWCSUM,WOL_MAGIC,VLAN_HWFILTER,RXCSUM_IPV6,TXCSUM_IPV6>
	capabilities=f53fbb<RXCSUM,TXCSUM,VLAN_MTU,VLAN_HWTAGGING,JUMBO_MTU,VLAN_HWCSUM,TSO4,TSO6,LRO,WOL_UCAST,WOL_MCAST,WOL_MAGIC,VLAN_HWFILTER,VLAN_HWTSO,NETMAP,RXCSUM_IPV6,TXCSUM_IPV6>
	ether 90:ec:77:21:31:1b
	inet6 fe80::92ec:77ff:fe21:311b%igc3 prefixlen 64 scopeid 0x4
	media: Ethernet autoselect
	status: no carrier
	supported media:
		media autoselect
		media 2500Base-T
		media 1000baseT
		media 1000baseT mediaopt full-duplex
		media 100baseTX mediaopt full-duplex
		media 100baseTX
		media 10baseT/UTP mediaopt full-duplex
		media 10baseT/UTP
	nd6 options=21<PERFORMNUD,AUTO_LINKLOCAL>
ix0: flags=8843<UP,BROADCAST,RUNNING,SIMPLEX,MULTICAST> metric 0 mtu 1500
	description: WAN3
	options=e138bb<RXCSUM,TXCSUM,VLAN_MTU,VLAN_HWTAGGING,JUMBO_MTU,VLAN_HWCSUM,WOL_UCAST,WOL_MCAST,WOL_MAGIC,VLAN_HWFILTER,RXCSUM_IPV6,TXCSUM_IPV6>
	capabilities=f53fbb<RXCSUM,TXCSUM,VLAN_MTU,VLAN_HWTAGGING,JUMBO_MTU,VLAN_HWCSUM,TSO4,TSO6,LRO,WOL_UCAST,WOL_MCAST,WOL_MAGIC,VLAN_HWFILTER,VLAN_HWTSO,NETMAP,RXCSUM_IPV6,TXCSUM_IPV6>
	ether 90:ec:77:21:31:16
	inet6 fe80::92ec:77ff:fe21:3116%ix0 prefixlen 64 scopeid 0x5
	media: Ethernet autoselect
	status: no carrier
	supported media:
		media autoselect
	nd6 options=21<PERFORMNUD,AUTO_LINKLOCAL>
ix1: flags=8843<UP,BROADCAST,RUNNING,SIMPLEX,MULTICAST> metric 0 mtu 1500
	description: WAN4
	options=e138bb<RXCSUM,TXCSUM,VLAN_MTU,VLAN_HWTAGGING,JUMBO_MTU,VLAN_HWCSUM,WOL_UCAST,WOL_MCAST,WOL_MAGIC,VLAN_HWFILTER,RXCSUM_IPV6,TXCSUM_IPV6>
	capabilities=f53fbb<RXCSUM,TXCSUM,VLAN_MTU,VLAN_HWTAGGING,JUMBO_MTU,VLAN_HWCSUM,TSO4,TSO6,LRO,WOL_UCAST,WOL_MCAST,WOL_MAGIC,VLAN_HWFILTER,VLAN_HWTSO,NETMAP,RXCSUM_IPV6,TXCSUM_IPV6>
	ether 90:ec:77:21:31:17
	inet6 fe80::92ec:77ff:fe21:3117%ix1 prefixlen 64 scopeid 0x6
	media: Ethernet autoselect
	status: no carrier
	supported media:
		media autoselect
	nd6 options=21<PERFORMNUD,AUTO_LINKLOCAL>
ix2: flags=8843<UP,BROADCAST,RUNNING,SIMPLEX,MULTICAST> metric 0 mtu 1500
	description: WAN2
	options=e138bb<RXCSUM,TXCSUM,VLAN_MTU,VLAN_HWTAGGING,JUMBO_MTU,VLAN_HWCSUM,WOL_UCAST,WOL_MCAST,WOL_MAGIC,VLAN_HWFILTER,RXCSUM_IPV6,TXCSUM_IPV6>
	capabilities=f53fbb<RXCSUM,TXCSUM,VLAN_MTU,VLAN_HWTAGGING,JUMBO_MTU,VLAN_HWCSUM,TSO4,TSO6,LRO,WOL_UCAST,WOL_MCAST,WOL_MAGIC,VLAN_HWFILTER,VLAN_HWTSO,NETMAP,RXCSUM_IPV6,TXCSUM_IPV6>
	ether 90:ec:77:21:31:15
	inet6 fe80::92ec:77ff:fe21:3115%ix2 prefixlen 64 scopeid 0x7
	media: Ethernet autoselect
	status: no carrier
	supported media:
		media autoselect
		media 10baseT/UTP
		media 100baseTX
		media 1000baseT
	nd6 options=21<PERFORMNUD,AUTO_LINKLOCAL>
ix3: flags=8843<UP,BROADCAST,RUNNING,SIMPLEX,MULTICAST> metric 0 mtu 1500
	options=e138bb<RXCSUM,TXCSUM,VLAN_MTU,VLAN_HWTAGGING,JUMBO_MTU,VLAN_HWCSUM,WOL_UCAST,WOL_MCAST,WOL_MAGIC,VLAN_HWFILTER,RXCSUM_IPV6,TXCSUM_IPV6>
	capabilities=f53fbb<RXCSUM,TXCSUM,VLAN_MTU,VLAN_HWTAGGING,JUMBO_MTU,VLAN_HWCSUM,TSO4,TSO6,LRO,WOL_UCAST,WOL_MCAST,WOL_MAGIC,VLAN_HWFILTER,VLAN_HWTSO,NETMAP,RXCSUM_IPV6,TXCSUM_IPV6>
	ether 90:ec:77:21:31:14
	inet6 fe80::92ec:77ff:fe21:3114%ix3 prefixlen 64 scopeid 0x8
	inet 10.10.200.3 netmask 0xfffffff8 broadcast 10.10.200.7
	media: Ethernet autoselect (1000baseT <full-duplex,rxpause,txpause>)
	status: active
	supported media:
		media autoselect
		media 10baseT/UTP
		media 100baseTX
		media 1000baseT
	nd6 options=23<PERFORMNUD,ACCEPT_RTADV,AUTO_LINKLOCAL>
lo0: flags=8049<UP,LOOPBACK,RUNNING,MULTICAST> metric 0 mtu 16384
	options=680003<RXCSUM,TXCSUM,LINKSTATE,RXCSUM_IPV6,TXCSUM_IPV6>
	capabilities=680003<RXCSUM,TXCSUM,LINKSTATE,RXCSUM_IPV6,TXCSUM_IPV6>
	inet6 ::1 prefixlen 128
	inet6 fe80::1%lo0 prefixlen 64 scopeid 0x9
	inet 127.0.0.1 netmask 0xff000000
	groups: lo
	nd6 options=21<PERFORMNUD,AUTO_LINKLOCAL>
enc0: flags=0<> metric 0 mtu 1536
	groups: enc
	nd6 options=21<PERFORMNUD,AUTO_LINKLOCAL>
pflog0: flags=100<PROMISC> metric 0 mtu 33160
	groups: pflog
pfsync0: flags=0<> metric 0 mtu 1500
	groups: pfsync
                1 Reply Last reply Reply Quote 0
                • stephenw10S
                  stephenw10 Netgate Administrator
                  last edited by

                  Ah, we'd need to see it with ports connected to note any differences there really.

                  V 1 Reply Last reply Reply Quote 1
                  • V
                    VisionSoul @stephenw10
                    last edited by

                    @stephenw10 Hi,

                    Port igc0 was connected to my laptop. port igc i can't cause connecting to my laptop does nothing, and connecting to existing switch on my lan i lights up for a couple seconds and then goes off, and back on again, and back off.........over and over. i managed (after many trials) to quickly ping the interface while he gets connected, and then shuts off again. and repeats this all over again.so i probably can't get the result in time to show you, since is turning itself on/off constantly.

                    However i already packed the unit ready for RMA, so i can't open it again. its a lot of packing :)

                    Thanks for the support. I'll update this once a get the unit back from RMA.

                    Best Regards!

                    1 Reply Last reply Reply Quote 1
                    • V
                      VisionSoul
                      last edited by

                      Hi Again,

                      Just a brief update related to this problem.

                      After being sent to RMA, unit was tested and everything was OK, accordingly to them. I received the unit meanwhile, but only today i was able to test it. So as soon as i connected the laptop directly to LAN2 interface, the same happened, no connectivity. They said to connect a switch between, so i did, and for my surprise, it works!

                      So, is this any kind of flaw design or what? Because in all other LAN1/LAN3/LAN4 connected directly to the laptop, it works just fine, one LAN2 port doesn't. Very weird stuff.

                      Just to let you know.

                      Best Regards!

                      keyserK 1 Reply Last reply Reply Quote 0
                      • stephenw10S
                        stephenw10 Netgate Administrator
                        last edited by

                        Hmm, that is extremely odd. Thanks for the update anyway.

                        1 Reply Last reply Reply Quote 1
                        • keyserK
                          keyser Rebel Alliance @VisionSoul
                          last edited by

                          @visionsoul said in New Netgate 6100 Appliance strange problem:

                          Hi Again,

                          Just a brief update related to this problem.

                          After being sent to RMA, unit was tested and everything was OK, accordingly to them. I received the unit meanwhile, but only today i was able to test it. So as soon as i connected the laptop directly to LAN2 interface, the same happened, no connectivity. They said to connect a switch between, so i did, and for my surprise, it works!

                          So, is this any kind of flaw design or what? Because in all other LAN1/LAN3/LAN4 connected directly to the laptop, it works just fine, one LAN2 port doesn't. Very weird stuff.

                          Just to let you know.

                          Best Regards!

                          I’m not sure the SG-6100 igc ports does Auto MDIX (eliminate the need for a cross-over cable in direct attach).

                          Have you tried with a cross-over RJ-45 cable? That is required because both ends are host ports - unless one of them does Auto MDIX.

                          Love the no fuss of using the official appliances :-)

                          V 1 Reply Last reply Reply Quote 1
                          • V
                            VisionSoul @keyser
                            last edited by

                            @keyser Hi no, i'm using normal cat 5e Patch cord. It has something to do with the unit itself, because if i connect the same cable directly to any of the other LAN ports (igc0/2/3) it work perfectly fine. It's just the LAN2 (igc1) port that has this problem. It doesn't even light up the leds on the port. However putting a switch between my pc and connected on the LAN2 of the netgate 6100 it works just fine....

                            I don't know the diagram or how its connected internally, but maybe it has something to do with how is connected internally. I don't really know....

                            I don't plan to use this ports however since i'm going to use the 10gb interfaces for my network. Either way, is awkward.

                            Best Regards!

                            1 Reply Last reply Reply Quote 0
                            • stephenw10S
                              stephenw10 Netgate Administrator
                              last edited by

                              Yeah, they should do auto-MDIX. It's required for Gigabit.

                              But more to the point all 4 igb ports are identical. I have no explanation for this behaviour.

                              1 Reply Last reply Reply Quote 1
                              • B
                                brians
                                last edited by

                                I have this exact same problem with a 4100 also.

                                V stephenw10S 2 Replies Last reply Reply Quote 0
                                • V
                                  VisionSoul @brians
                                  last edited by

                                  @brians Well, after all i'm glad that i'm not the only one with this weird problems :) Sorry to hear that. Did you tried to connect the port to a switch? if its like my case, it should work just fine. Nevertheless its weird....

                                  Best regards!

                                  1 Reply Last reply Reply Quote 0
                                  • stephenw10S
                                    stephenw10 Netgate Administrator @brians
                                    last edited by

                                    @brians Are you actually seeing the identically same behaviour or just a non-working port?

                                    Any 4100 will still be in warranty so if you do have a bad port you should open a ticket with us:
                                    https://www.netgate.com/tac-support-request

                                    Steve

                                    B 1 Reply Last reply Reply Quote 0
                                    • B
                                      brians @stephenw10
                                      last edited by

                                      @stephenw10 I am seeing the behaviour that my laptop directly plugging into port 2 does not activate the LAN2 port, but using a switch in-between does.

                                      This is not an issue for me and I only noticed while I was doing in-shop testing re-assigning the LAN ports around on a 4100 prior to doing on a production on-site 6100 (eg. moving to 10Gbps LAN - which worked btw!)

                                      I will experiment a bit more and change some settings on the port, and try a different laptop.

                                      1 Reply Last reply Reply Quote 1
                                      • stephenw10S
                                        stephenw10 Netgate Administrator
                                        last edited by

                                        Hmm, curious. And also only on LAN2?

                                        B 1 Reply Last reply Reply Quote 1
                                        • B
                                          brians @stephenw10
                                          last edited by

                                          @stephenw10 Yes only on LAN2... I tried another laptop and did not recognize. I adjusted settings in pfsense on LAN2 to force 1Gbps still nothing. The other laptop was also an HP so maybe another brand with another NIC may work.

                                          Considering the OP already did an RMA with 6100 and same issue, this may be some more widespread issue.

                                          V 1 Reply Last reply Reply Quote 1
                                          • stephenw10S
                                            stephenw10 Netgate Administrator
                                            last edited by

                                            I think the same unit was returned as we were unable to duplicate the issue.
                                            Really odd. I can't think why it would only effect one port...

                                            1 Reply Last reply Reply Quote 1
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