New Netgate 6100 Appliance strange problem

VisionSoul

Hi Again,

Just a brief update related to this problem.

After being sent to RMA, unit was tested and everything was OK, accordingly to them. I received the unit meanwhile, but only today i was able to test it. So as soon as i connected the laptop directly to LAN2 interface, the same happened, no connectivity. They said to connect a switch between, so i did, and for my surprise, it works!

So, is this any kind of flaw design or what? Because in all other LAN1/LAN3/LAN4 connected directly to the laptop, it works just fine, one LAN2 port doesn't. Very weird stuff.

Just to let you know.

Best Regards!

stephenw10

Hmm, that is extremely odd. Thanks for the update anyway.

keyser

@visionsoul said in New Netgate 6100 Appliance strange problem:

Hi Again,

Just a brief update related to this problem.

After being sent to RMA, unit was tested and everything was OK, accordingly to them. I received the unit meanwhile, but only today i was able to test it. So as soon as i connected the laptop directly to LAN2 interface, the same happened, no connectivity. They said to connect a switch between, so i did, and for my surprise, it works!

So, is this any kind of flaw design or what? Because in all other LAN1/LAN3/LAN4 connected directly to the laptop, it works just fine, one LAN2 port doesn't. Very weird stuff.

Just to let you know.

Best Regards!

I’m not sure the SG-6100 igc ports does Auto MDIX (eliminate the need for a cross-over cable in direct attach).

Have you tried with a cross-over RJ-45 cable? That is required because both ends are host ports - unless one of them does Auto MDIX.

VisionSoul

@keyser Hi no, i'm using normal cat 5e Patch cord. It has something to do with the unit itself, because if i connect the same cable directly to any of the other LAN ports (igc0/2/3) it work perfectly fine. It's just the LAN2 (igc1) port that has this problem. It doesn't even light up the leds on the port. However putting a switch between my pc and connected on the LAN2 of the netgate 6100 it works just fine....

I don't know the diagram or how its connected internally, but maybe it has something to do with how is connected internally. I don't really know....

I don't plan to use this ports however since i'm going to use the 10gb interfaces for my network. Either way, is awkward.

Best Regards!

stephenw10

Yeah, they should do auto-MDIX. It's required for Gigabit.

But more to the point all 4 igb ports are identical. I have no explanation for this behaviour.

brians

I have this exact same problem with a 4100 also.

VisionSoul

@brians Well, after all i'm glad that i'm not the only one with this weird problems :) Sorry to hear that. Did you tried to connect the port to a switch? if its like my case, it should work just fine. Nevertheless its weird....

Best regards!

stephenw10

@brians Are you actually seeing the identically same behaviour or just a non-working port?

Any 4100 will still be in warranty so if you do have a bad port you should open a ticket with us:
https://www.netgate.com/tac-support-request

Steve

brians

@stephenw10 I am seeing the behaviour that my laptop directly plugging into port 2 does not activate the LAN2 port, but using a switch in-between does.

This is not an issue for me and I only noticed while I was doing in-shop testing re-assigning the LAN ports around on a 4100 prior to doing on a production on-site 6100 (eg. moving to 10Gbps LAN - which worked btw!)

I will experiment a bit more and change some settings on the port, and try a different laptop.

stephenw10

Hmm, curious. And also only on LAN2?

brians

@stephenw10 Yes only on LAN2... I tried another laptop and did not recognize. I adjusted settings in pfsense on LAN2 to force 1Gbps still nothing. The other laptop was also an HP so maybe another brand with another NIC may work.

Considering the OP already did an RMA with 6100 and same issue, this may be some more widespread issue.

stephenw10

I think the same unit was returned as we were unable to duplicate the issue.
Really odd. I can't think why it would only effect one port...

VisionSoul

@brians Not HP related, i mean, mine was with a Lenovo T430 and T480, and both with same behaviour. Only works connected to a Switch. Other ports are just fine. My unit was sent to RMA, but was returned "with no problem" because they connected to a switch and was fine. However connected to a computer does not work ( they did not tested this method, but instead plugged directly to a switch ). So for them the unit is fine for all intents and purposes.

Best Regards!

cdturri

@visionsoul Another data point. New 6100. Connected my MacBook Pro directly to the 6100 using an Anker USB type ethernet adapter. It worked fine on all ports including LAN2.

VisionSoul

@cdturri Hi,

Nice to ear. I may try that too, because i only tried connected directly to ethernet port. I'll try via HUB asap.

Thanks for your feedback!

Best Regards

mOrbo

Hi there,

I got the same problem now.

It is a new 6100. But in my case, it's LAN1 (igc0) which is not working.

Connection a Laptop directly to LAN1 does not work. There is no Link at all (no flashing lights at PFSense and no Link-Status at the Laptop).
Connection a Laptop to LAN2 (igc1) does indeed work. After configuring an IP-Address on Port 2 (igc1), I'm also able to open the Webinterface.

My first guess was, LAN1 is broken. I testet this with multiple Laptops. But after connecting LAN1 to my Switch, it immediately gets a LINK.

You can see this if I do a "ifconfig -vvvma"

Laptop connected to Port1:

igc0: flags=8843<UP,BROADCAST,RUNNING,SIMPLEX,MULTICAST> metric 0 mtu 1500
        description: OPT1
        options=e120bb<RXCSUM,TXCSUM,VLAN_MTU,VLAN_HWTAGGING,JUMBO_MTU,VLAN_HWCSUM,WOL_MAGIC,VLAN_HWFILTER,RXCSUM_IPV6,TXCSUM_IPV6>
        capabilities=f53fbb<RXCSUM,TXCSUM,VLAN_MTU,VLAN_HWTAGGING,JUMBO_MTU,VLAN_HWCSUM,TSO4,TSO6,LRO,WOL_UCAST,WOL_MCAST,WOL_MAGIC,VLAN_HWFILTER,VLAN_HWTSO,NETMAP,RXCSUM_IPV6,TXCSUM_IPV6>
        ether 90:ec:77:35:ea:ae
        inet6 fe80::92ec:77ff:fe35:eaae%igc0 prefixlen 64 scopeid 0x1
        media: Ethernet autoselect
        status: no carrier
        supported media:
                media autoselect
                media 2500Base-T
                media 1000baseT
                media 1000baseT mediaopt full-duplex
                media 100baseTX mediaopt full-duplex
                media 100baseTX
                media 10baseT/UTP mediaopt full-duplex
                media 10baseT/UTP
        nd6 options=21<PERFORMNUD,AUTO_LINKLOCAL>

Switch connected to Port1:

igc0: flags=8843<UP,BROADCAST,RUNNING,SIMPLEX,MULTICAST> metric 0 mtu 1500
        description: OPT1
        options=e120bb<RXCSUM,TXCSUM,VLAN_MTU,VLAN_HWTAGGING,JUMBO_MTU,VLAN_HWCSUM,WOL_MAGIC,VLAN_HWFILTER,RXCSUM_IPV6,TXCSUM_IPV6>
        capabilities=f53fbb<RXCSUM,TXCSUM,VLAN_MTU,VLAN_HWTAGGING,JUMBO_MTU,VLAN_HWCSUM,TSO4,TSO6,LRO,WOL_UCAST,WOL_MCAST,WOL_MAGIC,VLAN_HWFILTER,VLAN_HWTSO,NETMAP,RXCSUM_IPV6,TXCSUM_IPV6>
        ether 90:ec:77:35:ea:ae
        inet6 fe80::92ec:77ff:fe35:eaae%igc0 prefixlen 64 scopeid 0x1
        media: Ethernet autoselect (1000baseT <full-duplex>)
        status: active
        supported media:
                media autoselect
                media 2500Base-T
                media 1000baseT
                media 1000baseT mediaopt full-duplex
                media 100baseTX mediaopt full-duplex
                media 100baseTX
                media 10baseT/UTP mediaopt full-duplex
                media 10baseT/UTP
        nd6 options=21<PERFORMNUD,AUTO_LINKLOCAL>

Nothing on Port1 and Laptop on Port2:

igc0: flags=8843<UP,BROADCAST,RUNNING,SIMPLEX,MULTICAST> metric 0 mtu 1500
        description: OPT1
        options=e120bb<RXCSUM,TXCSUM,VLAN_MTU,VLAN_HWTAGGING,JUMBO_MTU,VLAN_HWCSUM,WOL_MAGIC,VLAN_HWFILTER,RXCSUM_IPV6,TXCSUM_IPV6>
        capabilities=f53fbb<RXCSUM,TXCSUM,VLAN_MTU,VLAN_HWTAGGING,JUMBO_MTU,VLAN_HWCSUM,TSO4,TSO6,LRO,WOL_UCAST,WOL_MCAST,WOL_MAGIC,VLAN_HWFILTER,VLAN_HWTSO,NETMAP,RXCSUM_IPV6,TXCSUM_IPV6>
        ether 90:ec:77:35:ea:ae
        inet6 fe80::92ec:77ff:fe35:eaae%igc0 prefixlen 64 scopeid 0x1
        media: Ethernet autoselect
        status: no carrier
        supported media:
                media autoselect
                media 2500Base-T
                media 1000baseT
                media 1000baseT mediaopt full-duplex
                media 100baseTX mediaopt full-duplex
                media 100baseTX
                media 10baseT/UTP mediaopt full-duplex
                media 10baseT/UTP
        nd6 options=21<PERFORMNUD,AUTO_LINKLOCAL>
		
igc1: flags=8843<UP,BROADCAST,RUNNING,SIMPLEX,MULTICAST> metric 0 mtu 1500
        description: LAN2
        options=e120bb<RXCSUM,TXCSUM,VLAN_MTU,VLAN_HWTAGGING,JUMBO_MTU,VLAN_HWCSUM,WOL_MAGIC,VLAN_HWFILTER,RXCSUM_IPV6,TXCSUM_IPV6>
        capabilities=f53fbb<RXCSUM,TXCSUM,VLAN_MTU,VLAN_HWTAGGING,JUMBO_MTU,VLAN_HWCSUM,TSO4,TSO6,LRO,WOL_UCAST,WOL_MCAST,WOL_MAGIC,VLAN_HWFILTER,VLAN_HWTSO,NETMAP,RXCSUM_IPV6,TXCSUM_IPV6>
        ether 90:ec:77:35:ea:af
        inet6 fe80::92ec:77ff:fe35:eaaf%igc1 prefixlen 64 scopeid 0x2
        inet 192.168.1.1 netmask 0xffffff00 broadcast 192.168.1.255
        media: Ethernet autoselect (1000baseT <full-duplex>)
        status: active
        supported media:
                media autoselect
                media 2500Base-T
                media 1000baseT
                media 1000baseT mediaopt full-duplex
                media 100baseTX mediaopt full-duplex
                media 100baseTX
                media 10baseT/UTP mediaopt full-duplex
                media 10baseT/UTP
        nd6 options=21<PERFORMNUD,AUTO_LINKLOCAL>

Very strange?

VisionSoul

@morbo Hi,

If you connect switch to port 1 and your laptop to switch do you get connection on the laptop? Mine solved that way.... Nevertheless, doesn't make very sense....

mOrbo

@visionsoul Yes this is working.

If there is a Switch in between, Port1 (igc0) is working as expected:

igc0: flags=8843<UP,BROADCAST,RUNNING,SIMPLEX,MULTICAST> metric 0 mtu 1500
        description: LAN1
        options=e120bb<RXCSUM,TXCSUM,VLAN_MTU,VLAN_HWTAGGING,JUMBO_MTU,VLAN_HWCSUM,WOL_MAGIC,VLAN_HWFILTER,RXCSUM_IPV6,TXCSUM_IPV6>
        capabilities=f53fbb<RXCSUM,TXCSUM,VLAN_MTU,VLAN_HWTAGGING,JUMBO_MTU,VLAN_HWCSUM,TSO4,TSO6,LRO,WOL_UCAST,WOL_MCAST,WOL_MAGIC,VLAN_HWFILTER,VLAN_HWTSO,NETMAP,RXCSUM_IPV6,TXCSUM_IPV6>
        ether 90:ec:77:35:ea:ae
        inet6 fe80::92ec:77ff:fe35:eaae%igc0 prefixlen 64 scopeid 0x1
        inet 192.168.2.1 netmask 0xffffff00 broadcast 192.168.2.255
        media: Ethernet autoselect (1000baseT <full-duplex>)
        status: active
        supported media:
                media autoselect
                media 2500Base-T
                media 1000baseT
                media 1000baseT mediaopt full-duplex
                media 100baseTX mediaopt full-duplex
                media 100baseTX
                media 10baseT/UTP mediaopt full-duplex
                media 10baseT/UTP
        nd6 options=21<PERFORMNUD,AUTO_LINKLOCAL>

Ping wird ausgeführt für 192.168.2.1 mit 32 Bytes Daten:
Antwort von 192.168.2.1: Bytes=32 Zeit<1ms TTL=64
Antwort von 192.168.2.1: Bytes=32 Zeit<1ms TTL=64
Antwort von 192.168.2.1: Bytes=32 Zeit<1ms TTL=64
Antwort von 192.168.2.1: Bytes=32 Zeit<1ms TTL=64

But this behavior is not normal.

VisionSoul

@morbo Yep, that's what i thought! Yes it's a strange behavior. Maybe someone from netgate can explain this? Who knows... They better than anyone should be able to explain why is that, since they design and developed the product.

Best Regards!

mer

If you look at the status line of the ifconfig output, when laptop is connected it says "no carrier", but goes to "active" when the switch is plugged in.

"no carrier" typically means the hardware that does all the autonegotiation isn't seeing any signal on the wire.

I'm assuming that the same cable used to connect the laptop was used to connect to the switch and that different cables were tried?

Are the igc0 and igc1 ports both part of the "4 discrete 2.5Gbs"?
Is there any configuration on the laptop that may put the ethernet into a low power mode?

I'm just really speculating, but perhaps something is causing a low power out of the laptop, that the switch can overcome. Toss in if the igc0 and igc1 are discrete components, perhaps a wrong value resistor on the igc0 path (PHY, etc) is causing the problem.

Something like that could tie into seeing the problem on a 4100 too, resistors are tiny little buggers now and a 1K vs a 10K is hard to tell.